Went to go to work today and when I went out to get in my Cadillac the door wouldn't open. Pushed the keyless remote to unlock and nothing except I hear the rear door actuator but the door doesn't unlock. Try the valet key and it doesn't work! Got my wife's fob and while it doesn't unlock the car her valet key does work - YAYY! Except the car is DEAD!
I call Onstar and they get me to roadside service. They contact local dealer and ask if they can send out their mobile mechanic before towing it in. Sure, ok by me. Mobile tech arrived and charges the battery - car now runs. Since their doesn't seem to be any electrical issues causing the problem, the tech put s a new battery in and tells my wife he will have a new key ordered and to make an appointment to bring in good key to have the new one cut to match. Says there was just a slight difference between the 2 we have and it must be enough of a difference to cause a problem.
Got great service and hopefully all is well now - would have thought a battery would last more than 3 years but I guess all the electronic gizmos take their toll much quicker now. Anyway it was covered under warranty so I am happy.
I call Onstar and they get me to roadside service. They contact local dealer and ask if they can send out their mobile mechanic before towing it in. Sure, ok by me. Mobile tech arrived and charges the battery - car now runs. Since their doesn't seem to be any electrical issues causing the problem, the tech put s a new battery in and tells my wife he will have a new key ordered and to make an appointment to bring in good key to have the new one cut to match. Says there was just a slight difference between the 2 we have and it must be enough of a difference to cause a problem.
Got great service and hopefully all is well now - would have thought a battery would last more than 3 years but I guess all the electronic gizmos take their toll much quicker now. Anyway it was covered under warranty so I am happy.