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2009 SRX-4 Sport / TriCoatWhite
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Discussion Starter #1
I am feeling the need to vent a little.

I have an 09' SRX... Missing the Nav DVD. Dealership ordered one for me - so, if I want to continue to wait - forever - I can get one for free: However, I am going on Vacation in Florida in two weeks, and having my Nav working with an 09' DVD would be nice. (Thank god I still have my Garmin!). (Yes, the dealership gave me an old 07 CD out of a wrecked SRX to get by with until mine comes in - if that ever happens.)

Calling the GM NAV center, they tell me it has been on back order since October of last year from the manufacturer! But - they do see the dealerships order for my DVD.

WOW... October to now... that is a long time for back ordering a product.

YET :: I see them on EBAY for 99bucks
http://cgi.ebay.com/GM-Navigation-S...1|66:2|65:12|39:1|240:1318|301:1|293:1|294:50

So, what is the deal - are the Ebay disks REAL - Is GM just messing with us! Where is the EBay guy getting these, when GM can't get them! OR: is the EBAY guy just copying them, and if so, why hasn't anyone shut him down! Or do we allow him to copy them because they are a needed item. Are the Ebay disks really 09 versions, or did the guy just relabel old ones.

At $200 a pop, you would think that there would be a ready supply of them...

This is a good example of why GM is struggling.

Anyway - if you are wanting an 09 Nav DVD, dont' hold your breath!
 

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'08 SRX4 V8 Sport
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I purchased one from the Ebay guy and it was new in the sealed DVD case. It appears in all respects to be genuine. I installed it in my '08 and it is better than the disc that came in my SRX. I haven't had the opportunity to really "navigate" with it yet but at least it located my street address which the '08 disc did not.
 

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I ordered my free 09 disk for my 07 car and asked about the back order situation. I'm taking this with a grain of salt, but she claimed there was quality problems and they pulled them and they're doing in audit basically.

So, could explain how that eBay seller got so many for cheap. Perhaps these are the "bad" discs that were going to be shredded?
 

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2011 DTS Platinum
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I am feeling the need to vent a little.

I have an 09' SRX... Missing the Nav DVD. Dealership ordered one for me - so, if I want to continue to wait - forever - I can get one for free:

Calling the GM NAV center, they tell me it has been on back order since October of last year from the manufacturer! But - they do see the dealerships order for my DVD.

WOW... October to now... that is a long time for back ordering a product.

Anyway - if you are wanting an 09 Nav DVD, dont' hold your breath!


I just went to the web site and put my VIN in the search blank.
It shows that the current disk that I ordered back in NOVEMBER and that they sent me in APRIL is Part number:..25974486
It took almost SIX MONTHS for me to get it.

But that is not quite right...what they REALLY sent me was Part number:..20857425U...not Part number:..25974486, which was what I had ordered.

Part number:.25974486 is Version 4...
Part number:.20857425U is Version 4.1C.

I just went to the garage and took my NAV disk out and am now holding it in my hand.
The part number is:.20857425U
It is Version 4.1C

And it is really nice..there are several enhancements that make it much nicer than the 2008 version.

Texas Jim
 

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'08 SRX4 V8 Sport
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Posted by Lionsfan54
"I ordered my free 09 disk for my 07 car and asked about the back order situation. I'm taking this with a grain of salt, but she claimed there was quality problems and they pulled them and they're doing in audit basically.

So, could explain how that eBay seller got so many for cheap. Perhaps these are the "bad" discs that were going to be shredded?"


I think that you may be correct. I hope that there isn't too much wrong with them. Guess that I will find out......
 

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'07 - 3.6l SRX RWD, '16 - 2.5l Subaru Outback, '95 - 4.3l S10 pu
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I looked at the top 50 list of GM creditors, Denso is like $21 million if I recall. I'm guessing they are dragging their feet on incurring more debt obligations until the bankruptcy situation gets sorted out. The gmnavdisc outfit appears to be just a marketing firm (can't recall the name) that handles the distribution of the disc.
I didn't get a notification on the anniversary date for the free 09 updated disc for our 07. IF there's an 2010 update before the end of this year, maybe I can get it as the free update rather than the 09 disc.
It's strange how they show up on ebay. A few months ago there was a guy on craig's list that openly said he'd make copies of the disc for $50.
 

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2009 SRX-4 Sport / TriCoatWhite
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Discussion Starter #7
21 Mil... Hmmmm... If GM already owed me 21mil, and went into bankruptcy, I would be reluctant to ship them any more product!

I"m surprised Denso doesn't just go on EBay and sell them direct.
 

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2011 CTS-V Coupe A6 w/RECARO's
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I'd be careful buying from eBay unless you can verify exactly what your buying and the seller's rating. But then again you could get lucky. Then if/when the dealer comes through with the DVD they owe you, you could always sell the eBay DVD.
 

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2009 SRX-4 Sport / TriCoatWhite
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Discussion Starter #9
Well... after talking to several people at Cadillac Customer Service, GMNAV Service Center, and Denso... Nobody knows when or if they will start shipping the Ver4.1 disks again - but they definitely left me with the feeling it is going to be a while!.

Since I am leaving on the 19th for my Vacation Road Trip, and having the correct DVD would really be handy (although I will still have my Garmin for a backup!).

I have decided to go ahead and order the 4.0 from the EBay guy.

I will let you know how that works out.

~Rich
 

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2009 SRX-4 Sport / TriCoatWhite
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Discussion Starter #10 (Edited)
The Nav DVD Saga continues...

Well, I just got off of the Phone with a fairly nice lady who told me she was the District Cadillac Customer Service Rep for my area - - We spoke for a bit about the unavailability of the Nav Disks.... The End Result is.... NO DISKS - at least not from GM. Out side of confirmation that GM can not get the disk, I didn't get anything at all for my trouble or inconvenience... not even a Cadillac Hat!

BMW Corp. mailed me a BMW hat, a bottle of Wax and some BMW Microfiber Towels because the dealership failed to wash my car after an overnight service appointment!

Cadillac Customer Service could take some lessons from BMW.

I just hope they don't get as bad as Charter Cable!
 

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2012 SRX
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I just purchased an 07 SRX with Nav, the dealer supplied me with the 07 disk, how do I go about getting the most current (09 version) disc?

Thanks
 

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2009 SRX-4 Sport / TriCoatWhite
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Discussion Starter #13 (Edited)
Well...

My DVD arrived from the Ebay Guy today. I appears to be a factory sealed OEM DVD.

Labeled Part Number 25974486 Version 4.0C

However - When I put it into my Nav Unit it didn't update anything - which is possible considering the dealership lost the original, so the car could have had a 4.0C to start with, so there was nothing to "update". However, several of you spoke of a Digital Clock - which I disparately want! I absolutely HATE the useless analog clock mounted central on the dash. In the day I can't read it because of the light reflection, and at night it is just hard for me to see.

I really was hoping that the Digital Clock Function was part of the 4.0C software, but I am thinking that only works with the 4.1c that some of you have gotten! I actually hung a cheap Digital Watch on my Mirror so I could get the time at a glance.. geezzzz GM! (My Audi display not only the time.. but the date as well, in the Speedo' Modual!)

SO :: Is there anyone in the West St Louis area who has the 4.1 Version who would meet me for lunch and let me "borrow" your DVD so it can update my Nav. I'll buy lunch! :)
 

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2011 CTS-V Coupe A6 w/RECARO's
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Well...

My DVD arrived from the Ebay Guy today. I appears to be a factory sealed OEM DVD.

Labeled Part Number 25974486 Version 4.0C

However - When I put it into my Nav Unit it didn't update anything - which is possible considering the dealership lost the original, so the car could have had a 4.0C to start with, so there was nothing to "update". However, several of you spoke of a Digital Clock - which I disparately want! I absolutely HATE the useless analog clock mounted central on the dash. In the day I can't read it because of the light reflection, and at night it is just hard for me to see.

I really was hoping that the Digital Clock Function was part of the 4.0C software, but I am thinking that only works with the 4.1c that some of you have gotten! I actually hung a cheap Digital Watch on my Mirror so I could get the time at a glance.. geezzzz GM! (My Audi display not only the time.. but the date as well, in the Speedo' Modual!)

SO :: Is there anyone in the West St Louis area who has the 4.1 Version who would meet me for lunch and let me "borrow" your DVD so it can update my Nav. I'll buy lunch! :)

My 09 came with Part Number 25974486 I don't see the version listed on the plastic case, guess I'll look at the disc itself. But I'd love to see the analog clock as well.

Tom

PS: I just looked at my DVD and it's ver 4.0
 

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2009 SRX
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I just swapped out the original non nav unit for a OEM (Denso) nav unit and the dvd that came with it is part #25976806...can somebody tell me if this is an older version than the two previoulsy mentioned 4.0 and 4.1C dvd?

Should I look to buy the next version #25974486 4.0? Then do I upgrade to 4.1C #2087425U right after that...being new to all this-is that how this is supposed to work-in chronological, er version order, so to speak???

Thanks!
 

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2011 DTS Platinum
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I just swapped out the original non nav unit for a OEM (Denso) nav unit and the dvd that came with it is part #25976806...can somebody tell me if this is an older version than the two previoulsy mentioned 4.0 and 4.1C dvd?

Should I look to buy the next version #25974486 4.0? Then do I upgrade to 4.1C #2087425U right after that...being new to all this-is that how this is supposed to work-in chronological, er version order, so to speak???

Thanks!

I could be mistaken..someone will correct me if I am...
But I think you can go straight to the 4.01C version...#2087425U
I went from the 2008 version to the 4.01C.
I updated my sons 2007 GMC pickup that had the 2007 disc with my 2009 disc (Ver 4.01C) and it worked great.

Both my Car and his truck now have the clock in the NAV unit. :cloud9:

Texas Jim
 

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2009 SRX-4 Sport / TriCoatWhite
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Discussion Starter #17
Superjim.... Would you be so kind as to post a photo of what that clock looks like? and any other features/screens that changed from 4.0 to 4.1 ??

THANKS in advance!
 

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Discussion Starter #19
I just wrapped up my weekly call to GMNAV. Lady told me the usual "I see your order.". but this time she told me outright that I will be receiving 20857425 instead of 25974486. She also told me that if there is another upgrade before my disk is shipped, I will receive the newer one. That being said - and now that I have the EBay Guy Disk to run with semi-accurate maps, they can take as long as they like! :)
 

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Superjim.... Would you be so kind as to post a photo of what that clock looks like? and any other features/screens that changed from 4.0 to 4.1 ??

THANKS in advance!

I will try to get some pictures tomorrow.
The freeway intersection picture...where it shows you which lane to be in...is real cool.
I will also take a picture of the clock.
It is in the very upper right hand corner of the screen.

Texas Jim
 
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