To be honest, their customer service has been great. My situation was kind of rare I think though. I blew the diff the day before thanksgiving in my home state, PA and I live in NC. Right now I have a G6 rental, which isnt all that bad. They were willing to fly me back to PA to pick up but I couldn't justify wasting my time doing that. They also offered to flatbed it down. I need it for this weekend though.