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So.... after returning home last night, posting about my eventful evening on the Internet forums. I dropped off my car at the Cadillac dealership in the morning to get a few TSB's taken care of (new radiator, wheel hop bushings, clutch kit - i won't see her until tomorrow, but I got a V8 SRX... these thing s are nice!) I got to work and got on the horn with Les Schwab corporate. I ended up talking to Tom Reever, that's who the front desk transferred me to when I said I wanted to file a complaint.
I told him about the story, he apologized and said that he would get in contact with the store and get back in touch with me. Not 10 minutes later, he returns my call and says that he would do what it takes to get everything squared away. The actual manager of the Bellevue Les Schwab called, (apparently, the guy I dealed with <Shane> is the assistant manager) and asked me nicely to give them a chance to fix their wrong and that any other damages incurred they would replace on their dime. I'm getting a new wheel out of this too since they nicked my MINT condition OEM wheels.
I agreed to it and said that if any other part on my car was damaged due to this fix, I would slap a bill from the dealership onto them.
Everyone deserves a second chance right?
I made an appointment with Les Schwab ..... I'm essentially giving them an opportunity to fix their wrong. If they stumble on this chance... oooooooh dizzam!
So.... after returning home last night, posting about my eventful evening on the Internet forums. I dropped off my car at the Cadillac dealership in the morning to get a few TSB's taken care of (new radiator, wheel hop bushings, clutch kit - i won't see her until tomorrow, but I got a V8 SRX... these thing s are nice!) I got to work and got on the horn with Les Schwab corporate. I ended up talking to Tom Reever, that's who the front desk transferred me to when I said I wanted to file a complaint.
I told him about the story, he apologized and said that he would get in contact with the store and get back in touch with me. Not 10 minutes later, he returns my call and says that he would do what it takes to get everything squared away. The actual manager of the Bellevue Les Schwab called, (apparently, the guy I dealed with <Shane> is the assistant manager) and asked me nicely to give them a chance to fix their wrong and that any other damages incurred they would replace on their dime. I'm getting a new wheel out of this too since they nicked my MINT condition OEM wheels.
I agreed to it and said that if any other part on my car was damaged due to this fix, I would slap a bill from the dealership onto them.
Everyone deserves a second chance right?
I made an appointment with Les Schwab ..... I'm essentially giving them an opportunity to fix their wrong. If they stumble on this chance... oooooooh dizzam!
