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2018 Cadillac XT5, 2013 Toyota Avalon Hybrid Limited
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Discussion Starter #1
This is my first Cadillac and my first post on this forum. I purchased a new 2018 Cadillac XT5 in August 2018, instead of a 2018 Lexus RX350. This was a big move for me as I have been purchasing mostly Toyota products for the last twenty-nine years. My last GM vehicle was a 97 Buick LeSabre Touring model with rear air suspension, which I would purchase again if it was still made. For us, the XT5 and the RX350 were comparable but the XT5's seats and interior were more comfortable and the XT5 drove better than the Lexus.

There have been a few issues with this XT5. The steering wheel was off-center about a half inch and the Michelin Premier tires that came with it were out of balance, noisy and terrible in snow. Unfortunately, when I took the car in to the Cadillac dealer to get these problems corrected, the service writer and technician said they did not see or hear anything. I had to escalate the problem to the service manager to get the wheels aligned and the steering wheel centered. I cured the tire problem by exchanging them after 4,400 miles for Michelin Defender LTX tires at a Michelin tire dealer. I had used the Defender LTX before on another vehicle and it is also a great tire for this XTS. Michelin is giving me a 90% refund under the Premier tire warranty. Both the above problems have now been solved, but no thanks to the Cadillac dealer.

The other issue I have resolved is cargo management. The Cadillac cargo management system with the floor rails and fence is cumbersome and just doesn't work for the day to day shopping items we haul, i.e. groceries, packages, bags. The fence is always in the way and doesn't do a good job of keeping things from shifting and rolling around. I anticipated this when we test drove the car, so I had the dealer include the luxury cargo mat, floor mats and four cargo hold downs in the purchase price. Then I went to Home Depot and bought two coat hooks and installed them on either side of the cargo area. We can now secure our 50 quart Igloo ice chest with the hold downs and use the hooks to hang shopping bags. Attached are a few pictures.

Overall, we like the XT5 and hope that it will be reliable.













 

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2020 XT5, Premium Luxury AWD Platinum, Garnet Metallic, 20" Ultra-Bright
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1,691 Posts
Welcome to the Forum. Sounds like you are now happy with your XT5. It is good to hear positive comparisons with other brands that are segment competitors.

Did you have an opportunity to criticize the dealer on a post-service survey. That is the most effective way to voice your opinion and make them feel it in the paycheck.
 

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2017 XT5
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897 Posts
Welcome! I am like you with the cargo management system. The "gate" stays retracted in its storage area next tot he spare tire.
 

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2018 xt5
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121 Posts
Nice job. We had the rails in our SRX before migrating to the XT5. We rarely used them in the SRX, so didn't bother setting them up on the XT5. They look like they should be useful but as you say, often seem in the way. We opted for trunk organizers and find them to be great.

We also looked at the RX350 but my wife really didn't like the front grill and the nearest dealership is much farther away. I know some of the early RX350's had severe vibration issues. So even Lexus isn't immune to having problems.
 

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2017 XT5 Platinum, Dark Adriatic Blue Metalic, Maple Sugar
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312 Posts
The other issue I have resolved is cargo management. The Cadillac cargo management system with the floor rails and fence is cumbersome and just doesn't work for the day to day shopping items we haul, i.e. groceries, packages, bags. The fence is always in the way and doesn't do a good job of keeping things from shifting and rolling around. I anticipated this when we test drove the car, so I had the dealer include the luxury cargo mat, floor mats and four cargo hold downs in the purchase price. Then I went to Home Depot and bought two coat hooks and installed them on either side of the cargo area. We can now secure our 50 quart Igloo ice chest with the hold downs and use the hooks to hang shopping bags.
I completely agree about the fence. Mine too has been stored away since I bought the car 8/2016. I love your hooks. I have to get me some. Are they screwed in or self adhesive? What purpose does the cargo mat serve.

TIA
 

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2018 Cadillac XT5, 2013 Toyota Avalon Hybrid Limited
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42 Posts
Discussion Starter #8
I completely agree about the fence. Mine too has been stored away since I bought the car 8/2016. I love your hooks. I have to get me some. Are they screwed in or self adhesive? What purpose does the cargo mat serve.

TIA
The hooks are screwed-in using a very small 3/32 pilot hole to get the screw started. The cargo sidewalls are strong enough to hold the hooks with just the screws and no adhesive. Note that where I placed them there was no interference or damage to components or wiring inside the sidewalls. The hooks have not loosened with weekly use for the past six months carrying heavy items such as 2-liter soda bottles. These are the hooks I used, Home Depot SKU:874221, Internet:202045094:

https://www.homedepot.com/p/Everbilt-Oil-Rubbed-Bronze-Single-Robe-Hook-15736/202045094
 

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2018 Cadillac XT5, 2013 Toyota Avalon Hybrid Limited
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42 Posts
Discussion Starter #9
The cargo mat covers the rails and is very plush. The plushness seems to help to prevent items from siding.
 
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