dealership took my V for a beat run !

Its not always the teenagers...

I dropped off my V and my SRX for airbag recalls. I keep track of the mileage anytime I drop it off.

Interestingly, but not surprisingly, the mechanic had to drive the V to verify the fix so they put 11 miles on it on their test "loop" around the neighborhood. But, apparently, he didn't have to verify it on the SRX because it had the same mileage as when I dropped it off.

The service advisor came up with some excuses about test driving vehicles after certain fixes, but of course he couldn't explain how one vehicle needed a test drive and one did not. Bottom line is that the mechanic played in the V and had no reason to play with the SRX.

The service advisor now writes "do not test drive" anytime I go in. But, still a bit disappointing that the service advisor wouldn't take it upon himself to keep on eye on someone's car when dropped off. He shouldn't have been grabbing for excuses to me, he should have been screaming at a mechanic somewhere for putting him in that spot.

urbanski said:

did you show the tracking to the GM?

Click to expand...

Actually, I had picked the car up right around closing time, and I didn't check the Tracking results until I got home.

So far I've been happy with this dealer because they've been very open and willing regarding mods. They've even offered to do all the modding for me. When I asked about the weak rear end, they said something like, "ya, well they're a known weak spot, if it goes, we'll just slap another one in there for you".

There's part of me that wants to run in and slap them around, but there's another part of me that thinks I'd rather keep them on my side for waranty issues et al. I'll definately discuss it with them, but I'm going to keep it light. Next time the car goes in, I intend to let them know I've turned on Tracking and noted the odometer reading.

When I actually decide to mod the car though, Stealth's "chick switch" sounds like a great idea. :hide:

BTW: I laughed out loud when I read about the r-casino's SRX sitting in the corner while his V went upstairs with the John for a "bang".

That's one of the reasons that James wants me to work on the V's and the XLRs. He knows I am not going to go goof off in them.

Depending on the problem I do idle it a lot, but only if it's something like a Check engine light or something that requires the engine to be warmed up. Sometimes it helps to get the heater blowing hot if you have intermittent electrical problems with electronics in the car so that can happen too.
If I work on an XLR I fold the top down, if the trunk is empty, because I am a tall guy and I have really hurt my neck several times getting in and out of Y cars. (I used to work on Vettes) Some owners seem perplexed until I explain it to them. They have a tendency to think I am "playing" but I assure them that I am not. (although it is fun to watch heads turn when that top folds into the trunk)
We record the mileage when you drop it off and I always write the mileage on the ticket when I am done with the car (mileage in and mileage out).
I don't have to tell you that when you want something like a trans looked at or a rear end checked, you might see some pretty high miles added on. Especially if it's something intermittent.

For reasons I won't go into, we are only allowed to drive in certain areas around the dealership. Some of you might see small loops around the neighborhood by the dealership if you have your tracking turned on. I rarely even take a V out on the open highway. There's too much traffic around here anyway.

Your situation is pretty frustrating. I have customers that seek me out specifically and I don't have a problem keeping an extra eye on your car while it's at the dealership. We only allow a few people to move the cars besides the techs anyway and most of them have no interest in hot rodding around town. I rarely even let my helper move the cars because I don't want him to be tempted!

I would take your concerns to the Service manager and if they are not addressed to your satisfaction, go to the General Manager.
Don't ask for heads to roll unless it keeps happening, just make sure it's addressed.
Good luck. If you like the place, give them a chance to make it right.