Guys,
Now that I am done with updating the registry I am going to fix dealerrank (if its not one thing its another)...
I wanted some opinions on what information would be helpful in selecting a dealer to have your car serviced at. here are the current list of questions/ rankings I am planning to put up:
1. How would you rhank your dealer overall: 1-10
2. How was the customer service (were they nice, mean, care about your problem, try to help, show genuine interest, etc): 1-10
3. How was their knowledge of the V? (did they not even know the V existed, the service manager owns one, etc) 1-10
4. How were they with offering updates on the status of your repair (from didnt ever call me to called me after every bolt) 1-10
5. How was the accuracy of the repair (from I went back the next day 'cause they never touched the car to never had a problem again) 1-10
6. How was the timeliness of the repair (from they never touched the car while it was at the dealer for 4 days to they had it done that day!):1-10
7. Were they mod friendly (voided my warranty to replaced my rear with a SC on it): All mods/Not at all/Minor mods only/Depends
I will gather the normal dealer information (name, address, etc) as well as whether they have a body shop or not and who the service writer was.
What other pieces of information would be helpful for you? What makes sense.. I want some opinions BEFORE I build this out.. I think this would be helpful for us (in case our dealer screws us over) and for new members as well..
I will transpose all of the existing data to the new format as best as I can when the time comes (so the previous version is not wasted!)
Thanks,
Reed
Now that I am done with updating the registry I am going to fix dealerrank (if its not one thing its another)...
I wanted some opinions on what information would be helpful in selecting a dealer to have your car serviced at. here are the current list of questions/ rankings I am planning to put up:
1. How would you rhank your dealer overall: 1-10
2. How was the customer service (were they nice, mean, care about your problem, try to help, show genuine interest, etc): 1-10
3. How was their knowledge of the V? (did they not even know the V existed, the service manager owns one, etc) 1-10
4. How were they with offering updates on the status of your repair (from didnt ever call me to called me after every bolt) 1-10
5. How was the accuracy of the repair (from I went back the next day 'cause they never touched the car to never had a problem again) 1-10
6. How was the timeliness of the repair (from they never touched the car while it was at the dealer for 4 days to they had it done that day!):1-10
7. Were they mod friendly (voided my warranty to replaced my rear with a SC on it): All mods/Not at all/Minor mods only/Depends
I will gather the normal dealer information (name, address, etc) as well as whether they have a body shop or not and who the service writer was.
What other pieces of information would be helpful for you? What makes sense.. I want some opinions BEFORE I build this out.. I think this would be helpful for us (in case our dealer screws us over) and for new members as well..
I will transpose all of the existing data to the new format as best as I can when the time comes (so the previous version is not wasted!)
Thanks,
Reed