This is the response I received from my dealer in regards to my complaint to GM/Cadillac. I received this email from the dealer only after contacting GM and
opening a "case" and being issued a case number. I post this because I want opinions on what their policy is. I have read this a dozen times and I guess with
my limited education I'm just not "getting it". Do you need an "Appointment" or are loaners issued on a "first come first serve" and how can you reserve on a
first come basis? But then later it's stated "appointments are not required"? I'm glad I went to another dealer.
Mr. XXXX
First, please let me apologize for the inconvenience of your service visit and my delay in response.
However, as a dealer we are only alloted a certain number of vehicles to use a loaner vehicles. These are reserved on a first come first serve basis
and appointments. If we are aware that a repair will take longer than expected at time of scheduling we try to make an appointment based on
loaner availability so there is no inconvenience to our customers.
Appointments are not required but do help in instances such as this. Again I sincerely apologize for your experience and will pass your concern
on to the manager. I do hope that you will give us another chance to be of service to you.
Feel free to contact me at 985-XXX-XXXX or by email XXXXXXXchevycadillac.com
XXXXXX
Customer Relations
opening a "case" and being issued a case number. I post this because I want opinions on what their policy is. I have read this a dozen times and I guess with
my limited education I'm just not "getting it". Do you need an "Appointment" or are loaners issued on a "first come first serve" and how can you reserve on a
first come basis? But then later it's stated "appointments are not required"? I'm glad I went to another dealer.
Mr. XXXX
First, please let me apologize for the inconvenience of your service visit and my delay in response.
However, as a dealer we are only alloted a certain number of vehicles to use a loaner vehicles. These are reserved on a first come first serve basis
and appointments. If we are aware that a repair will take longer than expected at time of scheduling we try to make an appointment based on
loaner availability so there is no inconvenience to our customers.
Appointments are not required but do help in instances such as this. Again I sincerely apologize for your experience and will pass your concern
on to the manager. I do hope that you will give us another chance to be of service to you.
Feel free to contact me at 985-XXX-XXXX or by email XXXXXXXchevycadillac.com
XXXXXX
Customer Relations