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2008 STS V6 DI, 2014 XTS Premium AWD V-Sport
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120 Posts
Discussion Starter #1
Hello,

Until I had the March C.U.E. update done (twice) last week my Cup Holders were used to hold my cell phone and a 16oz bottle of water respectively.

Of course, they still do. However, when I remove either they are "ice cold". In fact the water bottle is chilled as are bother sides of the console.

Called my dealer and Cadillac Customer Service, no one has a clue and of course they will get back to me.

Just wondering if any body else has experienced this phenomenon?

Thanks,

Pete
 
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12,778 Posts
Marathonman89, I'm sorry you've been experiencing this lingering concern. I'll be sure to document your comment where the proper GM teams can review it. And if you would ever like me to look into your case with our Cadillac Customer Assistance Center, please let me know. I'm reachable via email at [email protected]!

Best,

Katie
Cadillac Customer Service
 

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2016 ELR (silver), 2009 CTS Premium Sedan (red), 2005 CTS-V (red)
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447 Posts
Have you started running the a/c more (and/or did someone change the rear seat temperature settings)? I believe the ducts for the rear a/c go right through the console.
 

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Registered
2008 STS V6 DI, 2014 XTS Premium AWD V-Sport
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120 Posts
Discussion Starter #4
Original poster here:

Car went back to the dealership today and returned with all back to normal.

It seems that parts of the C.U.E. update required access to the center stack and the console. The air conditioning hose that feeds the back air conditioning vents was partially dislodged causing the frigid air to collect in the console and chill everything therein. I guess if I lived up north and not in south Florida everything in the cup holders would have been hot.

Actually this could be a major addition to they climate control system. Heated and cooled seats. Heated Steering Wheel. Why not heated and chilled or heated Cup holders? I'm sure some of you will think of reasons not to do this, but really, perhaps this is something for Cadillac to think about. Just a thought.

Best to all,

Pete
 
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12,778 Posts
Pete, thanks for keeping the thread up-to-date on your progress! I'm glad to see your XTS is operating to your satisfaction again, and I appreciate the feedback. I'll be sure to document your suggestions in a place where the appropriate GM teams can review it, and please email me anytime in the meantime for further assistance.

Best,

Katie
Cadillac Customer Service
 

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DTS
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8 Posts
Why not heated and chilled or heated Cup holders? I'm sure some of you will think of reasons not to do this, but really, perhaps this is something for Cadillac to think about. Just a thought.

Best to all,

Pete[/QUOTE]

Chrysler has heated & cooled cup holders.
 

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'18 Escalade Platinum
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924 Posts
Escalade Platinum has had them for years.

I complained when they weren't offered on the DTS & STS Platinums and think they should be offered on the XTS Platinum. Really they should be standard on all the Platinum editions.



Why not heated and chilled or heated Cup holders? I'm sure some of you will think of reasons not to do this, but really, perhaps this is something for Cadillac to think about. Just a thought.

Best to all,

Pete
 
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