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2006, 2014 CTS, Currently 2018 XT5
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331 Posts
Re: cadillad cue touch screen not working

The lower half of mine quit working about a year or so back. Had it replaced under warranty. Haven't had any trouble since. Hopefully you are still under warranty. I just looked up the part and GM parts online don't even have it listed as being available. Someone on EBay has a slightly used one for sale for 1500.00 bucks.
 

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2014 CTS V Sport Premium
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340 Posts
Re: cadillad cue touch screen not working

Mine went out a few days back.

:l

Apparently being out in the heat for too long can cause this issue.

You can reset your cue screen by...

1. turning on car
2. opening bay door.
3. turning car off (leave bay door open)
4. open car door and leave open for about 30 secs
5. close door, turn on car, and lower bay door.

Cue should restart and a small yellow symbol on top right hand corner should confirm this.
 

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'02 ETC CE, '04 CTS-V, '04 XLR, '13 XTS Platinum
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2,573 Posts
Re: cadillad cue touch screen not working

If this procedure works for you, you're the first person on this site I know of that is confirming it.

What's a bay door? Is this supposed to mean driver's door?
 

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2006, 2014 CTS, Currently 2018 XT5
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331 Posts
Re: cadillad cue touch screen not working

What's a bay door? Is this supposed to mean driver's door?[/QUOTE]

I took the "bay door" comment to mean the door that covers the storage hole behind the HVAC controls.
 

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'15 "Camaro Touring Sedan" 3.6 Luxury RWD
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34 Posts
Re: cadillad cue touch screen not working

The CUE in my '15 "Camaro Touring Sedan" acted occasionally flaky when I bought it and got progressively worse. The driver's display would randomly, and frequently, change it self while driving. Replaced under warranty last week. Okay so far.
 
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12,778 Posts
Re: cadillac cue touch screen not working

Hello Zelda,

I’m sorry to hear of this concern with you Cadillac’s touch screen and we understand how this can be frustrating. I would like the opportunity to look into this concern with your dealership. If interested, please provide me with your VIN, mileage, preferred dealership as well as contact information (name, phone number, email) in a private message. If you have any additional questions, please feel free to contact me.

Best,

Jerel J.
Cadillac Customer Care
 

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SRX
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14 Posts
Re: cadillac cue touch screen not working

I'm having the same problem with my 2013 SRX. Tried the hard reset, worked the first time and went back to not responding to the touchscreen. I am at 52k, so I am out of warranty. Does anyone know if because it is a known problem that Cadillac will cover it
 

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2014 CTS V Sport Premium
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340 Posts
Re: cadillac cue touch screen not working

Unless it is a recall Cadillac usually won't help if not under warranty.

:l

I hard reset mine and worked the first time for a few days and I do it every few days to make it work but since I have no warranty I will most likely have to purchase a new cue.

Hopefully I can retrofit the new cue with andriod auto on it.

:D

But doubtful... pfft.
 

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Cadillac Owners Troll
2019 CT6 Sport 3.0TT,2015 Luxury ATS , 2016 ELR, and Volt
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2,227 Posts
Re: cadillac cue touch screen not working

I'm having the same problem with my 2013 SRX. Tried the hard reset, worked the first time and went back to not responding to the touchscreen. I am at 52k, so I am out of warranty. Does anyone know if because it is a known problem that Cadillac will cover it
I think there is a good chance that you may be covered by the warranty.
 

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SRX
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14 Posts
Re: cadillac cue touch screen not working

Brought my SRX to the dealers for a $150 diagnostic test of my CUE system. They tried to up load the latest software and the CUE was still locked up. The Service Manager said you need a new radio control unit. It will cost $1,300, awesome I am at 52k and out of warranty. He did say because it is
so close that GM may pick up most of the cost and it will be $200 but he couldn't guarantee it. They had to order a new radio control unit. He wouldn't know until the new part came in and I brought my car back. So basically I go a car was for $150. Anyone from Cadillac that could help with this one
please message me.
 

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'16 CTS V-Sport Black/'16 CTS Luxury w/V-Sport Pkg White
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5,784 Posts
Re: cadillac cue touch screen not working

This happened to both my '13 SRX and just recently to my '14 ATS......had the SRX fixed under warranty but never got the car back because I traded it in on my V-Sport while they were still working on it in February and I just got my ATS back brand new radio installed, and that car is going away either next month or the month after.....had a nice XT5 loaner...it was fun to have something different for a week....but it solidified my wife's choice to get a CTS
 

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CTS, CTS v-Sport
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1 Posts
Re: cadillac cue touch screen not working

2014 V-sport cue screen touch function just failed. Dealer says parts are back ordered. Will call when available - in a week?
I tried the reset enumerated in this thread and it didn't work.
 

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2013 SRX
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9 Posts
Re: cadillac cue touch screen not working

I'm having that issue with my touch screen in a 2013 SRX. Fortunately I purchased an extended warranty when I bought the vehicle. I called the dealership and they said it should be covered. I'm taking it in Wednesday, and they are getting me a loaner. Hopefully, it won't take weeks to repair, as I have a cross country road trip starting in early February, and I can not cancel it without costs.
 

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Cadillac Owners Troll
2019 CT6 Sport 3.0TT,2015 Luxury ATS , 2016 ELR, and Volt
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2,227 Posts
Re: cadillac cue touch screen not working

My ATS screen was dead when I took delivery. They replaced it the next day--no waiting.
 

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2014 CTS
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2 Posts
Re: cadillac cue touch screen not working

Yup, mine is doing the same thing... right after the warranty expired. Has anyone been success fixing this by removing fuses or disconnecting the battery? This is so frustrating having a luxury car where the touch screen is non-functional... any suggestions beside dropping 1200 plus on this?
 

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2013 SRX
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2 Posts
Re: cadillac cue touch screen not working

I'm having the same problem with my 2013 SRX. Tried the hard reset, worked the first time and went back to not responding to the touchscreen. I am at 52k, so I am out of warranty. Does anyone know if because it is a known problem that Cadillac will cover it

Hi Paul did you get this fixed? I am having the same problem with mine,my warranty just expired in Feb. :(
 

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ATS
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6 Posts
I'm having the same issue!!!!! The touch screen doesn't work but my steering wheel controls work fine???? This makes no sense???? i
 
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