If it’s still under warranty or you have the platinum extended warranty, it’s covered

 

If your touch screen is not working then it will cost you more than $1000 at dealership or $40 if you do it.

ebay these words to buy part needed.....escalade cue screen......

 

My Cadillac Escalade 2015 touchscreen stopped working. To use the radio I have to use the controls at the wheel. I read somewhere that this is a known issue with these cars and I need to replace the screen but I cant find the part number to have it replaced.

Any suggestions?

Thanks

My dealer just replaced.mine on a 2015i, out of warranty, 67K mi, for a $50 deductible! Apparently it's a GM program, go ask your dealer.

 

You are so blessed. I have a 2014 ATS that just reached 60K (Sept 2020). My screen started acting up last year - not responding to my touch. Earlier this year the screen developed a frosted looking appearance on the right side. My dealer wasn't kind at all. I called GM corporate office and got nowhere.

 

Is this an issue with all CUE touch screens, including the 2018 and 2019 models?

 

Mine started to freeze up and jump from screen to scree (left to right). Under warranty the dealer stated it was a short. Works fine now. Good luck.

 

My Cadillac Escalade 2015 touchscreen stopped working. To use the radio I have to use the controls at the wheel. I read somewhere that this is a known issue with these cars and I need to replace the screen but I cant find the part number to have it replaced.

Any suggestions?

Thanks

I have 2013 Cadillac ATS. Cue went out while I was still under warranty Cadillac dealership replaced it with no problem. Now that I am out of warranty I called Cadillac dealership to set appointment for service. Once I got there I let them know about the cue system and how it is currently unresponsive. The service rep. explained to me how this is a company wide problem and they will replace the cue brand new for $65.00 not sure if that was with labor or without but I have appointment set for this Friday at 10am. Hope this helps!!

 

Thats great for you!
My apt is for Tues and at least the service rep i talked with on the phone didn't mention any company wide problem with the CUE so i am expecting a fight when i get there.
Not too mention the long phone conversation I had with Cadillac customer care being defensive about any CUE problems....

 

Very common with these screens. Mine went out slowly over a year or so. Bought a new one from Amazon and installed it myself. Not as hard as you might think as there are some good YouTube videos on this.
Anyway, it's been rock solid for a couple of years.

Sent from my SM-G973U using Tapatalk

 

My Cadillac Escalade 2015 touchscreen stopped working. To use the radio I have to use the controls at the wheel. I read somewhere that this is a known issue with these cars and I need to replace the screen but I cant find the part number to have it replaced.

Any suggestions?

Thanks

Any vehicle with the flawed cue screan should be recalled because they are aware they made a defective part and they made replacement screans but they cant make it a recall till they get enough people to contact Cadillac corporate and file the complaint and they need actual votes i made one up to issue a recall to any vehicle that was produced with an oem cue screen flawed. Mine doesnt work at all anymore.

Dude i have the same thing going on i went to Cadillac cue wholesale website they sent me a replacement for the flawed screen you can get one wholesale for like $150 if you get it through the dealer you will pay over$ 1000 and labor is 400, imtrying to see if my boy will do it it's pretty easy it's just tedious work you can watch YouTube and it shows you exactly how to swap out the screens but if I were you go to Cadillac cue screens or just cu
screens

Dude i have the same thing going on i went to Cadillac cue wholesale website they sent me a replacement for the flawed screen you can get one wholesale for like $150 if you get it through the dealer you will pay over$ 1000 and labor is 400, imtrying to see if my boy will do it it's pretty easy it's just tedious work you can watch YouTube and it shows you exactly how to swap out the screens but if I were you go to Cadillac cue screens or just cuescreens i got mine off amazon

I watched the you tube and you have to take out so much shit then remove the whole center structure and you have to put the ribbon in perfect that has all types of little micro chips my hands are big i cant be using little tools so im trying to find someone who can do it

One guy said they're doing a gm program he payed $50 deductable

You are so blessed. I have a 2014 ATS that just reached 60K (Sept 2020). My screen started acting up last year - not responding to my touch. Earlier this year the screen developed a frosted looking appearance on the right side. My dealer wasn't kind at all. I called GM corporate office and got nowhere.

Where is the dealer with the gm program i have a 2015 ATS and i have a screen they want $ 400 to just install

 

Pleas see the CUE forum for stuff like this. Your poll has been removed - unnecessary.

**Cadillac User Experience (CUE)**

Forum dedicated to CUE A place for all owners of various Cadillacs to discuss, ask/answer questions, propose new ideas, and get help.

www.cadillacforums.com

Welcome to CF !!! Thanks for the interest.

 

So I was looking on ebay for a new touch screen for my cue. It's at times non responsive and periodically changes to the next screen back and forth and so on. I messaged the seller and asked about finding the model number as the description said and they said take it to the dealer, who of course will want to sell me the entire unit as so many have stated rather than just replacing the screen. So where do you all purchase just the touch screen and do you then have the dealer install it? Thanks in advance.

 

Just ordered one off ebay. We'll see how it goes.......

 

I talked to the GMC place today and they said they'd be glad to install the cue screen I purchased online.

 

Had this issue come up on our 2017 Escalade ESV. Luckily we were still under warranty, but the dealer diagnosed it as a "Phantom Touch" and replaced the entire radio. That was maybe 2 - 3 months ago, but so far everything works like it originally did.

 

I bought just the screen on eBay. The dealer is installing on the 30th. Quoted me $300.00.

 

From all the information I have read it appears if your vehicle sits out in direct sunlight and is exposed to high temperatures it will affect your screen. My SRX 2016 Cue screen went out last summer. It pretty much does what everyone else’s does. I don’t have spidering yet though. If GM replaces your screen just be aware that the life expectancy is 3 years. Quoting what information I have read so far.
I am interested in any updates on the GM program with the $50.00 deductible. Does this program really exit?

 

Well I took the screen I bought to the GM dealer after making an appointment and explaining what I needed done. Got there and they wouldn't do it. They wanted to sell me the whole shabang.....
While mine still works and just flips from screen to screen at times I wanted to get it fixed. I may reach out to the dealer I purchased it from a month ago and see if they will help in any way.

 

Well I took the screen I bought to the GM dealer after making an appointment and explaining what I needed done. Got there and they wouldn't do it. They wanted to sell me the whole shabang.....
While mine still works and just flips from screen to screen at times I wanted to get it fixed. I may reach out to the dealer I purchased it from a month ago and see if they will help in any way.

I was waiting to see what was going to happen here. I couldn't imagine any dealer would go through the effort they do in the videos on taking apart and reassembling the screen. It's not something they could warranty the work on and is something you would expect a tech shop for electronics to do rather than the dealership. If they did take it on, you would have probably paid 4+ hours for labor eating into whatever you saved by going with the screen vs whole unit.

Sounds like whoever you spoke to when setting up the appointment didn't clearly understand your request.

 

Cuescreens.com. Get a new screen that does not have the gel defect. Install yourself or take it to a car stereo type place for them to do it. The co. has how to videos. You'll save $$$ over a new CUE unit from the Dealer to only have it fail again down the road. All vehicles have their Achilles heel.

 

I bought the new screen and I've watched the videos on replacing it on youtube. I"m lacking in confidence......

 

I know what you mean!

 

I have found a place that will install just the screen. The guy said he’d just replaced the screen only in his wife’s Escalade. Is there anyone on the forum that’s had just the screen replaced and it didn’t resolve the freezing up, flickering from side to side?

 

Not that I've read. To the contrary, they report it functioning perfectly...the caveat being that it is installed correctly without causing damage to anything else.

 

My Cadillac Escalade 2015 touchscreen stopped working. To use the radio I have to use the controls at the wheel. I read somewhere that this is a known issue with these cars and I need to replace the screen but I cant find the part number to have it replaced.

Any suggestions?

Thanks

Had same problem. Dealer had to change the screen, over $1000. Extended warranty covered it.