Is there any new info down in the dedicated CUE forum ? Some stuff gets posted there .......

**Cadillac User Experience (CUE)**

Forum dedicated to CUE A place for all owners of various Cadillacs to discuss, ask/answer questions, propose new ideas, and get help.

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No, I doubt if anyone has this information or is even aware of this New Software Update that is to be released.

I only received the information because I have been in constant contact with Cadillac Executive Referral.

I

 

I am pretty sure that you will need to be in range of your home networks signal, like in the garage, for any networking downloads to work. I assume you know that. I never tried it but I know my iPhone can be setup as a wifi hotspot and then you could connect the CUE/XTS to that. Then as long as you have the phone with you, and in the car, you would have networking capabilities.I would think it best to have the phone connected to CUE via usb rather than use Bluetooth, if BT even works to support the network extension.

 

Absolutely nothing today. It looks like the same old runaround. Ok, I just received an email from the Cadillac Customer Service Advisor that the software update is supposed to be 22.10 for grayed out presets. I am now waiting to see if service has the update.

 

If you have a WIFI router at home, your car can be set up to connect to that (you probably already know that and I'm typing for naught!).

So 22.10 is just for the grayed out issue? Will there be one for the Default issue?

 

I just tried it (7:15pm Pacific) and no updates found. I'm on 22.9 at the moment. As an aside ... I had to keep reconnecting to my wifi network. Every time I would navigate away from the "Updates" page, it would disconnect from the wifi network. I don't know if it's supposed to do that.

 

I too have been checking to see if there is an over the air update. I am thinking that this update will have to be installed by service.

I too received the WYFI disconnected message even though both my hotspot and network WYFI were connected.

The service manager had told me sometime ago that due to some issues not to many software updates were being sent over the air.

I am expecting to hear something from the Cadillac advisor and the service department today about installation details.

 

At this time there is no known date for the release of this 22.10 Software Update

 

I just received another correspondence about the software update that it should not be to much longer before service departments will have it.

 

Thanks for the updates

 

I just received a call from the service department they have the software update and will install it in the morning.
Because of how this all played out I may be the very first to get the update

 

Point man is always needed!

 

Let us know if you notice any changes. My car goes back in again to the dealership next week for my latest CUE issues. I suspect they'll install the update on mine at that time ... just because.

I've already had an update to address the graying out issue and haven't had an issue so far since (I'm still on 22.9). I very much hope that next week, the dealership doesn't tell me that all they're going to do is install the update and that it should fix my issue ... unless they can show me the TSB or whatever that indicates that the update is specifically for my CUE's issues.

 

I was just talking to my dealer to schedule a recall for the chime audio, so I also inquired about updating the CUE system at the same time. I checked my CUE system this morning, and it says I am on build PS20.9. I was connected to my home wifi when I checked for the CUE update, and the system said there is no update available. When I explained this to the dealer, he said I checked for CUE updates correctly, and there is no update available. That doesn't seem to jive with the information on this thread. Weird.

 

The software update will not becoming over the air. You will probably not see anything on CUE about a software update as due to some problems Cadillac is not sending a lot of over the air software update.

The software update is 22.10 and service should be aware of it by now.

 

I just had the 22.10 software update installed. It is just a wait and see to see if the update is a success I did check in my CUE and it did show that I do have the 22.10 software update

There is still no update for the CUE selected app display defaulting to the home page display and it does not appear that there will be

May the force be with us

 

I know everyone is probably tired of seeing all my post, but I just wanted to share that I have not seen where this software update has created any new issues. I still need a little more time before I declare the update a success.

Perhaps someone else will get the update and have more to share.

To be honest the CUE is not all that bad and for the most part it has never failed me in a way in which I could not use it. It is just these two little issues that I have that I find to be annoying. If the software corrects the preset graying out issue I think I can live with the CUE selected display defaulting to the Home page.

 

Since the software update I still have had no graying out of the Audio Presets, but still only time will tell. I am getting a year of OnStar Safety and Security and Remote Access compliments of Cadillac.
The Cadillac Advisor is still waiting to hear from Brand Quality about the CUE selected app display sometimes defaulting to the Home page.
The one thing that I just found out is that once the display defaults from anything that you select from the Short Cuts Dock it will only default to either of the two pages on the Home Page and if you make your selection from the Home Page the two selections will default between themselves. I just find the whole scenario to be interesting.

 

The Cadillac Advisor just called and said that Cadillac considers the CUE selected APP's display default to home as a normal operation of the system. They recognize there are some complaints but they are not addressing the issue at this particular time

This case for me is now closed

 

Thanks for the info.

 

All was not lost as Cadillac gave me a complimentary 1 year subscription for OnStar Safety and Security and Remote Access😊

 

Maybe I should start complaining...it has it's rewards, lol.

 

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Just be nice about it as, " Your attitude will determine your altitude"😀

 

I'm nice to everyone, until they step on my toes hard, or screw up and blame it on me. That gets my Scottish bloodline going.

 

MHT, If yours stays good for a month then I'll go ahead and update mine from PS20.1 so I hope you update us again!
Thanks

 

I will, but it looks like you have passed on quite a few updates. I don’t blame you, but I had to get the 22.8 update due to XM issues. The 22.8 update is what they say brought on the Audio Preset Grayed out issue.
The service manager said that the 22.9 did not correct that issue so he did not install it so we waited for the release of the 22.10 and still so far so good.

 

Canadian roads are not the best, and I have not experienced bounce or being bouncy. Are you off roading, lol. The other day I pulled into a fine gravel lot with craters like the Moon (business pick up)...so there I did have tilt and bounce...I will NEVER go there again! Luckily I did not bottom out.

 

MTH, for my next set of tires I will probably try the GoodYear Eagle Touring A/S Grand Touring 245/40-20 W. (I had those in 19's on my 2018). I went with the Exhilarates in most part from reviews and high test results of wet handling.

 

The Pirellli Centurato P7 Plus comes in our size and with the same V speed rating. The reviewers at Tire Rack rate them much higher than the GoodYear’s. I first gave them a try but was not pleased with them so using the 30 day Satisfaction guarantee I returned them and got the Good Year Eagle Touring.

I will stay with the Good years, but if Michelin brings out the Premier in our size I will go with them. I would also ask that you might want to consider doing the same but if the Premier is not released in our size before time for you to trade, I really believe you will be quite pleased with the GoodYear’s,

You really have to be careful with ratings and reviews as they can often times be very subjective.

I hope you are enjoying your XTS as much as I am enjoying mine. I understand, but really hate to see the direction that Cadillac is heading🤔

 

Did my update from 20.1 to 22.10 last night. It took 12 minutes. My heart sank when I powered it up and the XM favorites stations were grayed out, then I remembered when I updated my 2018 Xts system before I had to delete the stations and re-enter them, I hope that's it.
I only had the default issue a couple of times with 20.10. I'll keep my fingers crossed.

 

Did my update from 20.1 to 22.10 last night. It took 12 minutes. My heart sank when I powered it up and the XM favorites stations were grayed out, then I remembered when I updated my 2018 Xts system before I had to delete the stations and re-enter them, I hope that's it.
I only had the default issue a couple of times with 20.10. I'll keep my fingers crossed.

After doing my CUE 22.10 update Wednesday and thinking it was all good , today -Thursday I am able to check it out bit more. Radio Favorites are grayed out. And my NAV no longer works. Total NAV black screen. I made an appointment for with Cadillac service since I am under warranty , I will not waste time playing with this. 🤦‍♂️

 

CUE began defaulting to the Home screen which is not a problem for me. Music keeps playing and I just select the Audio screen. Nav still works. I don't subscribe to XM, my one local AM station present does not get (never did) grayed out. No Agreement screen yet - as mentioned - it was most likely done by the Dealer.

 

Update: I should have never done the 22.10 update and left it where it was from the factory. Nothing but problems now, worst of all my Nav won't load most of the time, I have drive awhile then pull over, turn off car, open door and then it's only about a 70% it will work. What a pain.

 

I am sorry to hear this. I have had no real issues since I had the 22.10 installed 3 months ago.

I hope the dealership did any prior updates that you might not have had done prior to installing the 22.10 update as this could be part of the problem.

The problem that you are experiencing should be able to be corrected by service. The car is under warranty. I would Pursue getting this issue resolved.

If you have not done so I would recommend that you contact Cadillac Executive Referral.

 

Hi Excalibur, the update went well. I did it in my garage using my wifi. Maybe I will ask the dealer to try and redo. It's going in next week for a pesky rattle they've been trying to find in the sun roof. Thanks again for the tip!

 

Hey Morgana, I hate rattles. I don't open up my sunroof so no rattles will develop (I hope!). Good luck with getting the Nav loading properly.

 

The most recent updates were 22.8, 22.9 and 22.10. Each of these updates only addressed a specific issue. The 22.10 update only addressed the grayed out preset issue. It is possible to have another issue that perhaps the 22.8 and 22.9 updates might address.

My 22.10 update was done manually as the over the air update had not been released at that time, but if it had have been I would have ask the service department to perform any and all other pending updates before I would have installed an over the air update.

Once you install and update you cannot reinstall it. The service department would have to back out the installed update and reinstall it again. Just because a software update is released it does not mean that that particular software update is for your car. Any over the air update that you receive will before for your car.

My best to anyone who is experiencing any major issue with the CUE. I hope your issue will be resolved soon.