Update on above issue. Called CUE Tech Support. Number has changed to 800 / 333-4223. Rep was very nice but had never heard of this issue and after 45 minutes with no recommendations or solution we ended the conversation!! I then proceeded to manually erased all personal information in the system. No change! I then clicked return to factory default settings. No change! After reentering all my original settings, the problem still existed. Got frustrated and went inside!!! An hour later I started the car, and my CUE was locked on the home screen. I did a "hard reset" (for the 4th time) and everything is now working properly!! No unwanted phone contacts. Go figure!! Must have been possessed or taken over by aliens!! Again, thanks for your replies. Will post again if situation changes.