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2010 CTS-V
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77 Posts
Discussion Starter #1 (Edited)
CTS-V Passenger door won't open Stealership says not covered by warranty

My front passenger door will not open from the outside.

I brought the car into the dealer to have it repaired along with a new supercharger. But the dealer says that the part inside the door is not covered under my GMPP Total 'Plus' Warranty. It's an $85 part & $200 of labour.

I am like wtf! How can a door lock not be covered, it is a safety issue. If the door needs to be opened from the outside in an emergency it can't. What if I have one of my kids in the car up front, and have an accident.

I am so done with GM and their ridiculous rules.

They also will not give me a loaner car while they change the supercharger as it is under a special warranty. Aghhhhhhhhhhhhhhhhhhhhhhh!!
 

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Sounds like your out of the 48 month warranty. I would check the fine print of GMPP, and see what's excluded.
 

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2011 CTS-V wagon
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500 Posts
GMPP is ally, not GM, it was part of the bankruptcy. GM has initiated a new extended warranty program of their own, gmepp, and yes gmepp covers stuff gmpp does not, like the shocks.
 

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2010 CTS-V
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Discussion Starter #4
I bought he warranty in Canada from the dealer last May, there is no such things a gmepp in Canada

http://www.gm.ca/gm/english/services/protection-plan/our-products/total-plus

Parts not covered are all glass (including mirrors, heated windshields and rear windows with defroster), fog lamps, lenses, sealed beams, lamps, light bulbs, tires, wheels, trim, seat frames, convertible or vinyl top, moldings, weather-strips, bright metal, sheet metal, door hinges, body parts (including frame), bumpers, upholstery, carpet, paint, brake rotors and drums, shock absorbers, MacPherson strut assemblies (including upper mount and bearing), batteries, distributor cap and rotor, carburetor, manual clutch disc lining, pressure plate and bushings, pipes (with the exception of power steering, air conditioning and brake pipes), engine and transmission cooler lines/hoses, catalytic converter (which may be covered by Emission Control Systems Warranties) and exhaust system, and non-manufacturer installed accessories.

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I called GMPP who were great. They conferenced in the dealership and set them straight. Lesson learned, always fight your dealer as they may not really care about you as a customer, but it looks like GM does more
 

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'09V [email protected] stock, '15i Escalade ESV, '18 Silverado LT
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I called GMPP who were great. They conferenced in the dealership and set them straight. Lesson learned, always fight your dealer as they may not really care about you as a customer, but it looks like GM does more
Glad to hear you got it covered. In this case the extended warranty worked out for you. For some it doesn't. Seems like a crap shoot sometimes.
 

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2010 CTS-V
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77 Posts
Discussion Starter #8
Fixed.

The funny thing is even after the GM rep told the service manager at my dealership it was covered and that they were using the wrong code, he still wanted to charge me and insisted the GMPP guy was wrong. WTF, I am standing right there and he is trying to argue so I can pay more!!

I think some stealerships try to ensure their reps always get the customers to pay more
 

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This scenario with the dealer reminds me of the line from the movie American Beauty: "Never underestimate the power of denial."
 
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