[pscorwin]

I own a 2016 CT6 3.0TT Premium. I used to love the car -- but not this summer.

On July 1 it was hit in the front left corner by a (likely texting) millennial in a Mazda who ran a red light. The Mazda was totaled, the CT6 can be repaired. But 8 weeks later it is still sitting in a body shop with no work started because GM cannot supply all the parts required to repair the front suspension. Meanwhile my insurance rental reimbursement ran out in late July and I am laying out $300-plus per week for a rental vehicle. So far Cadillac Owner Assistance has been unable to provide assistance, and GM will not provide a loaner even though the delay in getting my CT6 repaired is because they are unable to supply a basic suspension part for a late model auto still in production. I have been told by several individuals that the parts problem is due to a failed system upgrade at a GM facility in Pontiac, MI. I am hardly the only one in this situation -- in fact, a senior executive at my Cadillac dealer told me last week that his wife's car had been off the road for five weeks because he can't secure a part for a mechanical repair.

To say that I am unhappy about this situation is a massive understatement.

Anyone else having a parts availability issue? As far as I'm concerned the whole situation is inexcusable.

 

[KRDCAD]

Do not hold your breath on this one.

 

[pscorwin]

Do not hold your breath on this one.

Have you had a similar experience? Or know something that I should?

 

[KRDCAD]

Just what I've been told by my GM contact. They are really struggling with this issue.

 

[pscorwin]

Just what I've been told by my GM contact. They are really struggling with this issue.

They may be struggling, but I (and many others, I gather) are the ones who are suffering as a result -- with apologies from GM, but no real help.

 

[kwickag]

It seems to me you should be mad at the other driver, they or their insurance should be paying for your rental and loss of use in addition to the damages.

 

[pscorwin]

It seems to me you should be mad at the other driver, they or their insurance should be paying for your rental and loss of use in addition to the damages.

My insurance company can't go after their insurance company and seek reimbursement until the repair is completed and my total out of pocket costs are known -- Catch-22.

 

[kwickag]

First, there is nothing preventing you from going after their insurance, it is just more work on your part. If you choose not to do so, then make sure you document your out of pocket expenses so your insurance will include that in their subrogation request, which they may not do. Plus, by relying on your insurance you will probably give up any loss of use claim and, depending on your state, diminution of value claim. Your insurance is only really obligated to collect what they paid plus your deductible.

 

[pscorwin]

First, there is nothing preventing you from going after their insurance, it is just more work on your part. If you choose not to do so, then make sure you document your out of pocket expenses so your insurance will include that in their subrogation request, which they may not do. Plus, by relying on your insurance you will probably give up any loss of use claim and, depending on your state, diminution of value claim. Your insurance is only really obligated to collect what they paid plus your deductible.

Thanks for that advice

 

[angel71rs]

In a similar situation a couple years back, my insurance only subrogated what they paid. The rental and diminished value I had to negotiate with the other guys insurance (state farm) directly. And it had to wait till repair was completed.

Just like you, I covered rental, put it on my credit card. So I actually made a bit of money off it with CC cash back. They paid it completely, no argument.

Diminished value on the other hand, they acted like they never heard of such a thing! I stuck to my guns, their claims rep finally forwarded my call to a diminished value specialist. His 1st offer was lowball, I said no way, went to a couple places to see what they would offer in writing. About 4k loss. Got him up to 2,500. To get more I would have to sue, hire professional appraiser, blah, blah. Decided to take the money and run. My ATS only has 31k/mi on it, I think of trading up to a CT6 or CTS V-sport once in a while, but like my car a lot. So by the time I keep the car for another 5, 6 years, the diminished value hit will be negligible.

 

[next2pool]

GM is in the middle of moving into a new parts warehouse outside of Flint. It's a monumental task and may be responsible for some part delays.

 

[RedCadi]

GM should provide you with a loaner, not excuses.

 

[KRDCAD]

GM should provide you with a loaner, not excuses.

Not for body damage

 

[pscorwin]

Not for body damage

I agree with RedCadi and disagree with you. My CT6 will mark the 9th week since the accident on Labor Day without repairs being started because GM cannot supply the last part required for the front suspension, for their flagship sedan that is only three years old and is still in production. It's GM's inexcusable inability to supply a basic part that is depriving me of the use of my auto, and if they had any sense of responsibility and cared about keeping me as a customer they would supply a loaner -- they may not have the part, but they certainly have cars. My body shop has informed me that other manufacturers and dealers have done the right thing in similar circumstances.

 

[MHT]

If the part needed just failed and rendered the car undrivable and the car is under warranty the dealership would be obligated to put you in a loaner only if a loaner is specified, until they received the part and repair was complete, but how long they would be liable to keep you in a loaner until the part came in would be questionable as it would not be the dealerships fault if the manufacture could not supply the part. It would than be up to the manufacture if they would want to cover the cost of keeping you in a loaner until they could supply the part.
No dealership nor manufacture is going to be obligated to put you in a loaner over a car that was involved in an accident regardless of how long it takes to get the parts needed to repair the car. If you can find someone who just out of good nature and customer service would do such a thing I say good luck.
The body shop may tell you anything, but they may not be giving you the entire story as to the reason the manufacture may have supplied if indeed they supplied loaners in those other cases.
I am sorry for your accident and inconvenience and hope everything will be resolved soon. If the accident is not your fault you should be able to recover all your expenses from the owners insurance company.
Just let the insurance company know that you are not signing off on anything and do not sign anything until you have been completely satisfied. Most insurance companies would rather settle than go to court and if it is a small matter sometimes it is not worth attorney fees to file a lawsuit.

Good luck

 

[RedCadi]

I think GM reimburses the dealer for customer use of service loaners.

I appreciate the difference between collision damage and a failed part during the B2B Taillight warranty. It's unfortunate that a Cadillac owner has the car sidelined due to GM's inability to know what parts are on inventory.

It's only fair to disclose that GM/Cadillac has completely turned me off with my current Cadillac. I remember when the Cadillac division made luxury cars. Now they make excuses. It's unfortunate but it must work for them.

I hope pscorwin regains the use of his Cadillac very soon.

 

[dbldpr]

I own a 2016 CT6 3.0TT Premium. I used to love the car -- but not this summer.

On July 1 it was hit in the front left corner by a (likely texting) millennial in a Mazda who ran a red light. The Mazda was totaled, the CT6 can be repaired. But 8 weeks later it is still sitting in a body shop with no work started because GM cannot supply all the parts required to repair the front suspension. Meanwhile my insurance rental reimbursement ran out in late July and I am laying out $300-plus per week for a rental vehicle. So far Cadillac Owner Assistance has been unable to provide assistance, and GM will not provide a loaner even though the delay in getting my CT6 repaired is because they are unable to supply a basic suspension part for a late model auto still in production. I have been told by several individuals that the parts problem is due to a failed system upgrade at a GM facility in Pontiac, MI. I am hardly the only one in this situation -- in fact, a senior executive at my Cadillac dealer told me last week that his wife's car had been off the road for five weeks because he can't secure a part for a mechanical repair.

To say that I am unhappy about this situation is a massive understatement.

Anyone else having a parts availability issue? As far as I'm concerned the whole situation is inexcusable.

I have been waiting over 3 months for Part 84472674 a spare tire kit. ON back order for over 4 months. I was told GM has over 500 semi trailers with parts in them but they do not know what is in them because the parts program crashed and they had to go back to the old system. They are not ordering parts until they find out what parts they have so in the mean time we sit and wait. They said it will be about 6 more months before some parts will be back in stock. This will be the last Cadillac I will ever buy and I have had about 8 of them. It may also be the last GM car I will buy. They do not care about the consumer. You call Gm and they say call the dealer and the dealer says call GM. No one wants to do anything to help the people that need the parts.

 

[Greatgab]

Waiting two months for a drivers side air filter for my 3.0TT... my dealer said 'it's just an air filter'...

 

[richardbbarger]

I own a 2016 CT6 3.0TT Premium. I used to love the car -- but not this summer.

On July 1 it was hit in the front left corner by a (likely texting) millennial in a Mazda who ran a red light. The Mazda was totaled, the CT6 can be repaired. But 8 weeks later it is still sitting in a body shop with no work started because GM cannot supply all the parts required to repair the front suspension. Meanwhile my insurance rental reimbursement ran out in late July and I am laying out $300-plus per week for a rental vehicle. So far Cadillac Owner Assistance has been unable to provide assistance, and GM will not provide a loaner even though the delay in getting my CT6 repaired is because they are unable to supply a basic suspension part for a late model auto still in production. I have been told by several individuals that the parts problem is due to a failed system upgrade at a GM facility in Pontiac, MI. I am hardly the only one in this situation -- in fact, a senior executive at my Cadillac dealer told me last week that his wife's car had been off the road for five weeks because he can't secure a part for a mechanical repair.

To say that I am unhappy about this situation is a massive understatement.

Anyone else having a parts availability issue? As far as I'm concerned the whole situation is inexcusable.

I'm a Senior Arbitrator in the BBB Auto Line program and would love to hear a case with these facts. Depending on the state, GM has agreed in advance to accept the decision of a BBB arbitrator in matters like this.

 

[richardbbarger]

I own a 2016 CT6 3.0TT Premium. I used to love the car -- but not this summer.

On July 1 it was hit in the front left corner by a (likely texting) millennial in a Mazda who ran a red light. The Mazda was totaled, the CT6 can be repaired. But 8 weeks later it is still sitting in a body shop with no work started because GM cannot supply all the parts required to repair the front suspension. Meanwhile my insurance rental reimbursement ran out in late July and I am laying out $300-plus per week for a rental vehicle. So far Cadillac Owner Assistance has been unable to provide assistance, and GM will not provide a loaner even though the delay in getting my CT6 repaired is because they are unable to supply a basic suspension part for a late model auto still in production. I have been told by several individuals that the parts problem is due to a failed system upgrade at a GM facility in Pontiac, MI. I am hardly the only one in this situation -- in fact, a senior executive at my Cadillac dealer told me last week that his wife's car had been off the road for five weeks because he can't secure a part for a mechanical repair.

To say that I am unhappy about this situation is a massive understatement.

Anyone else having a parts availability issue? As far as I'm concerned the whole situation is inexcusable.

I'm a Senior Arbitrator in the BBB Auto Line program and would love to hear a case with these facts. Depending on the state, GM has agreed in advance to accept the decision of a BBB arbitrator in matters like this.