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I have a brand new CT4 Premium Luxury. I drove it off the lot on 5 March 2022. About 14 days later the engine began making a really loud knocking sound, sounded like noisy lifters. Anyway I called the dealer and was told to bring it in 5 April for service. Later that day I was called and was told that iy would need parts and could take up to 2 weeks. Afterwards, I found out that what was going to be replaced on the CT4 was the camshaft. As soon as I found out I was very upset and started demanding that I get a new car because I was not going to be happy knowing that my new car just had major engine repairs with less than 500 miles on it.
On Friday 29 April I was told that I could go pick up the CT4 and that it was repaired. I drove it off the dealership service shop and decided to take it for a long test drive (20 miles) on the highway. I decided to stop and check the car out, Well the noise was back and this time even louder. I called the dealership service shop again, I was told to bring it in.
When I got to the service shop they had the Technician who replaced the camshaft and the supervisor to check the car again. Well after listening to the engine knocking loudly again I am told by the Technician and Supervisor that this was a normal sound for that engine. Well, I was really upset now and tired of being put through this situation with a car I no longer want. So, they decided to bring out a 2021 CT4 off the lot to prove to me that it was a normal sound for this engine. Guess what! the CT4 they brought to compare was a really smooth running engine. So they said they needed to drive it around to get the engine hot. They drove it around and afterwards I was told by the service manager that they were going to bring an engineer from outside to diagnose the problem. I automatically understood that the CT4 that was driven to get the engine hot turned out to be a smooth running engine.
I am just so upset and totally disappointed in Cadillac that If I do not get a new car soon, maybe I need to seek help from a law firm. To me I was sold a new car with a defective engine. I just made the first loan payment and my car was in the shop. Now in a few days I will once again be placed on a loaner vehicle because it will be getting diagnosed from an engineer from GM I think. Any help that I can get with this problem of mine would be greatly appreciated. In my opinion I deserve to be given a new car and with all taxes and registration required paid by the GM leadership.
On Friday 29 April I was told that I could go pick up the CT4 and that it was repaired. I drove it off the dealership service shop and decided to take it for a long test drive (20 miles) on the highway. I decided to stop and check the car out, Well the noise was back and this time even louder. I called the dealership service shop again, I was told to bring it in.
When I got to the service shop they had the Technician who replaced the camshaft and the supervisor to check the car again. Well after listening to the engine knocking loudly again I am told by the Technician and Supervisor that this was a normal sound for that engine. Well, I was really upset now and tired of being put through this situation with a car I no longer want. So, they decided to bring out a 2021 CT4 off the lot to prove to me that it was a normal sound for this engine. Guess what! the CT4 they brought to compare was a really smooth running engine. So they said they needed to drive it around to get the engine hot. They drove it around and afterwards I was told by the service manager that they were going to bring an engineer from outside to diagnose the problem. I automatically understood that the CT4 that was driven to get the engine hot turned out to be a smooth running engine.
I am just so upset and totally disappointed in Cadillac that If I do not get a new car soon, maybe I need to seek help from a law firm. To me I was sold a new car with a defective engine. I just made the first loan payment and my car was in the shop. Now in a few days I will once again be placed on a loaner vehicle because it will be getting diagnosed from an engineer from GM I think. Any help that I can get with this problem of mine would be greatly appreciated. In my opinion I deserve to be given a new car and with all taxes and registration required paid by the GM leadership.
