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2014 CTS
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Discussion Starter #1
So, today was the hottest day in Atlanta so far this year...and since I bought my CTS last November. My car sat in my work parking lot for 9 hours today, closed windows and closed sunroof shade. I got in it, and drove to the gym, about 40 minutes. I had the air on, but nothing extreme. When I came out of the gym, the screen on my cue display is "cracked" on the bottom right corner, sort of in a circular pattern...definitely "under" the glass (if that's what the material actually is).

Has this happened to anybody else? I'll be going to the dealer tomorrow, but I thought I'd ask here, because I'm a little mad about it tonight!

Thanks!
 

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2006, 2014 CTS, Currently 2018 XT5
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344 Posts
I recently had to get my screen replaced due to the "touch" feature not working along the bottom edge (AC vents and radio presets).
I live in southeast La. so I know how hot it gets in a parked car but I haven't heard of any units cracking. The screen comes with the secret compartment as
a entire unit, So if you have anything of value in the area behind the door you had better remove it when the dealer repairs it. When I picked my car up after
the repair I opened the flip door and it was empty. When the repair guy replaced it he didn't look in the compartment to see if anything was in it. They still had the
old one and I was able to get my stuff from it. I thought it would only be the screen alone that would be replaced, Not the entire center stack.
 
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12,778 Posts
So, today was the hottest day in Atlanta so far this year...and since I bought my CTS last November. My car sat in my work parking lot for 9 hours today, closed windows and closed sunroof shade. I got in it, and drove to the gym, about 40 minutes. I had the air on, but nothing extreme. When I came out of the gym, the screen on my cue display is "cracked" on the bottom right corner, sort of in a circular pattern...definitely "under" the glass (if that's what the material actually is).

Has this happened to anybody else? I'll be going to the dealer tomorrow, but I thought I'd ask here, because I'm a little mad about it tonight!

Thanks!
Hello billrat,

We sincerely apologize for this inconvenience with your Cue screen, but are happy to hear that you will be visiting the dealership today. Please keep us updated on your experience and feel free to reach out to us directly should you need further assistance with this concern.

Sincerely,

Samantha N
Cadillac Customer Care
 

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3 Posts
Exact same thing happened to me too. Cadillac service is taking care of mine with warranty. They said it's happened to others.
 

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SRX
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1 Posts
Just had my QUE screen start to shatter right before my very eyes. My wife and I got in the car at about 9 am here in Ft Worth and the temp was about 80 degrees. The car had been in the garage all night so was not hot inside. We turned on the AC immediately and within about an hour of
driving I noticed a small crack at the lower right corner of the screen. As we continued we could literally see more cracks appearing and eventually had a two inch spider web shatter pattern on the screen. I contacted the dealer today to get it repaired. I'm not crazy about QUE to begin with and this doesn't help.
 

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2013 xts4
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4 Posts
Hello billrat,

We sincerely apologize for this inconvenience with your Cue screen, but are happy to hear that you will be visiting the dealership today. Please keep us updated on your experience and feel free to reach out to us directly should you need further assistance with this concern.

Sincerely,

Samantha N
Cadillac Customer Care
will they repair it if my ATS is out of warranty . Is it a recall or will I have to pay $$$
 

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2016 SRX Performance
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24 Posts
Bought my 2016 SRX, Performance Edition, last day of January 2018. Have the car fax report as a dealer used loaner. Had a small mark on the right side, upper edge of screen so figured someone bumped it. Read the instructions and have a micro-fiber cloth in the side door for cleaning marks off it. Within a couple weeks under the (BACK) spot I saw a small double mark and it was under the surface: It was on the back side of the front screen, not something to clean off the front with the cloth. It has been steadily growing since February and today it now has feather etching radiating from the two small marks. Not only that, there is now a circular, feathered line inside on the back, bottom right hand corner of the screen as you face it. These are fracture lines not coming from irresponsible use or neglect; it's a parts defect. And I just updated to the 2018 Navigation Maps which they don't give away. I'm wondering if 22,000 miles and warranty might get it repaired. Everything else is great. In fact this year model is much better then my 2011 SRX. Love it except for this CUE problem which seems to be a nationally recognized problem by Cadillac owners.
 

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2015 V-Sport
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565 Posts
Should be covered under warranty I would think. It should be apparent that this was not caused by neglect or abuse. I agree it is a defect. Hope Cadillac agrees too.
 

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2015 SRX LUX 2014 CTS LUX Phantom Grey (previously 2008 STS)
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1,782 Posts
If you don't mind me asking, what dis you pay and is it a CPO?
 

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2014 CTS AWD
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3 Posts
My display just did the same thing and I am taking it next week for repair under warranty. Does anyone know if the replacement displays have been updated to eliminate this issue?
 

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2015 V-Sport
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565 Posts
My display just did the same thing and I am taking it next week for repair under warranty. Does anyone know if the replacement displays have been updated to eliminate this issue?
My understanding is they are refurbished units just like the one you have that cracked. Mine stopped responding to touch several months ago. I had mine replaced then and no problems since, keeping my fingers crossed. Others have had this issue too. Not sure of the percentage of CUE systems out there that have these issues as I am only privy to the ones on this forum that have had this issue. I am hoping the percentage is relatively low and that I will not experience this again with the replacement. I still have about 1 1/2 years on my warranty and plan to purchase an extended warranty to cover this very possibility among a few other costly issues that may or may not occur after factory warranty is over. Even if I only get my money back for the extended warranty over the life of IT then I consider it money well spent. Either way it will cost me to fix either with the purchase of the warranty or not. The redeeming factor with purchasing the extended warranty is if some unknown issue occurs that is covered, more the better.
 

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2016 CTS4 Black
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46 Posts
Interesting. I just picked up a used 2016 CTS. When I was looking around, one of the cars I saw had this cracked screen from the lower right corner. The crack was on the inside and in a radial pattern. When I test drove the car I eventually bought, the screen was perfect. A couple days later when I picked up the car, the salesman told me that somehow the screen cracked and when I looked at it was exactly the same pattern as the other car that I had looked at. I'm bringing it the car back to the dealer next week and they are replacing it. To hear so many of the same story, it must be a defect?
 

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2016 CTS 3.6 AWD
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113 Posts
I came out to my car after work yesterday and found the screen had delaminated, radiating out from the bottom right corner. The dealer has ordered a replacement under warranty.
 

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Had 1995 Eldorado, Had 2001 DHS, Had 2005 STS, Had 2013 ATS, Have 2016 CTS Premium
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62 Posts
It looks like cracking, Cadillac refers to it as de-lamitation. My 2013 ATS did it and so did my 2016 CTS. Both have been replaced at no cost to me but both were still under warranty when I had them repaired.
 

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2014 CTS V-6
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59 Posts
I just purchased a 2014 and it had a cracked screen when I test drove it (I had not noticed), they had ordered a replacement and installed it. Hope this doesn't reoccur.
 
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