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Discussion Starter #1
I recently went from a 2018 to a 2014 so I could get the V Series Platinum. The voice command button does not work. It acts like it is going to connect and then goes right back to the radio. I do have Onstar activated. Not sure if that is affecting it? Any suggestions?
 

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'02 ETC CE, '04 CTS-V, '04 XLR, '13 XTS Platinum
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If you mean the Voice command switch on the steering wheel, Onstar won't disable that. When you press the button, the prompt will say, "Say a command or say help." If it isn't doing that, you may have a bad switch.
 

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2005 deville and 2014 XTS Vsport Platinum AWD
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I had a similar problem with my 2014 V Series Platinum. Here is the write up from the dealer fix.

CUSTOMER STATES THE VOICE COMMAND ON THE
STEERING WHEEL OR THROUGH THE CUE DOES NOT
WORK.
Caused by
VOICE COMMAND FEATURE DOES NOT WORK.
Work performed by 651 (651)
FOUND PI1126G FOR THIS CONCERN. UPDATED HMI MODULE
PER PIl126G. USB TRANSFER CODE WAS 8FOC2 AND HMI
PROGRAM CODE WAS 8FC98.

Hope this helps!
 
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