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SRX
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697 Posts
Discussion Starter #1
The new hits on this site are almost gone. Other than what is the latest version of the software meme there is almost no news or discovery of info about CUE. It looks like we are to be abandoned by Cadillac and other than the aftermarket people offering us changes we have nothing to read here. In some respects this is a good thing in that most of us are not having problems per se with CUE but I believe that it really means that most of us have given up hope on certain functions of it. We have all vented about the frustrations and then silence. No offer to make it better just silence. After having used a touch screen laptop and a mouse laptop I like them both but realize that if the laptop is three feet away and up then a mouse by your side is much easier to use. If however the screen is on your lap then the touch screen is easier. It's called ergonomics. How many believe that the designing engineers had the screen off to the right side and up from the chair that they were sitting in while they designed it? No one. We can only imagine that they had it in front of their position the entire time they worked on it. My wife and I once again tried to program an address into the nav while moving on a moderately bumpy road and then we called OnStar. POI is another area that is almost useless. Still no texting through voice. Hello this is 2015!
 

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2013 Cadillac SRX Performance AWD
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70 Posts
Text messaging app is available, just not on pre-2015 models lol...

Recently Cadillac has removed CUE updates feature from their website so it appears they have either completely abandoned us or pray they might do it right and come out with app store of some sort for older models. Dealerships are not updating CUE units unless owners experience technical glitches. Typical "if it ain't broke we don't touch it".

I travel quite a bit and I get a good numbers of rental cars each year. What surprised me the most is I had a Chevy Trax rental and omg it had BringGo app on it which is an app based nav through your phone, traffic routing everything on a sub-$20k car. I also had a 2014 Buick Enclave rental with the Intelilink which is Buick version of CUE, the system's response to voice commands are much quicker than my 12.6n146.3 version CUE. It also had text messaging app. Looking to update to 12.6n185 on my next trip to dealer and hopefully it speeds up a little and fixes my bluetooth issues.

I don't know what Cadillac has done to CUE but it appears dealership HMI updates are not just a simple USB drive event, it also requires TIS2WEB file programming, at least that's what my dealer has told me. Maybe that's why it makes owner programming on our own like Ford/BMW/Volvo owners nearly impossible unless you have the right equipments. Programming can also potentially take some time which can drain out the car's battery.

I think originally these cars have been built and designed with the possibility of over the air update through OnStar or user upgradable software. At least they've done with ATS on the adaptive lights through OnStar and some Chevy owners were able to download software to USB and upgrade on their own.
 

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2013 XTS-4 Premium
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185 Posts
I'm not sure if this is the best action - maybe as more people become aware of this dedicated forum, it might induce them to contribute, rather than remain mad and silent.
In fact, if enough users vent here, maybe we will hear about some neat hacks, and even get Cadillac to do something. Though I'm not holding my breath. I still can't add an address or even find one predictably, especially when moving.
 
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