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Discussion Starter #1
Ok so i wanted to bounce this off the people here to see what the best thing to do is.
1. my cts has a bunch of water leaking into the third light panel (o.e. the reverse lights) last time i was at the cadillac dealership for regular service they said they couldnt take care of it because they were busy but that i could come back and have it done.
2. The back part of the passenger footwell is puddling with water from some leak somewhere (There is a tsb out about it),
3.My car is shaking itself silly on cold starts for the first 10 minuites of driving and its new cadillac cts!

So i called my regular guy at cadillac and he said the earliest he could get me was july 7th! This really torques me off! What should i do? Talk to his service manager? Take my warranty somewhere else? Help!?!?

BTW the place i bought the car and have had everything done is moore cadillac in virginia. But they have not really gone that extra mile to make me happy! They have been very slow calling m,e back 2-3 days...and most the time when i need service the only thing to do is just drive because no one in service ever picks up the phone!
 

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Take it somewhere else..... even if you have to drive a hour or so...... Tell them that this "other dealer" wont take care of you, and I bet they will really take care of you!
 

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Plan A: Send them a letter registered mail. Give them a deadline to respond. Copy the GM regional manager.

Plan B: Get a lawyer. They're obviously not taking you seriously. It will be fun to watch them squirm.
 

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dfdafg

My caddillac is in for service right now. I had to get an appointment 3 weeks in advance at my dealership. Caddy's have sold very well lately but they still have the same old problems. Because of this, all the Caddy dealerships are really backed up.
You should raise hell and demand the service that they owe you.
 

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You never know..... cadillac may not give a rats arse either.........
 

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elwesso said:
You never know..... cadillac may not give a rats arse either.........
My dealer would rather fall on a sword than get :rolling: a bad follow-up questionaire from Cadillac. It costs them performance incentives at the end of the year - and their reputation.
 

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What's the name of this dealer?

They're not treating you like a customer who bought a brand new Cadillac. This is wrong! Things like this cannot happen as it tarnishes the reputation of Cadillac itself..

Customer service is extremely important. Don't let this dealer ruin Cadillacs good name...
 

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Really...... this is 3/4 of cadillacs "bad name"..... The friggen dealers that dont care and do crappy service.......

Make this dealer do the job!!!!!! And if its not right, keep taking it back, and if they dont do it then, talk to the big wigs....... Who cares if they dont like you..... you arent there to be there friends!!! Your there to get the service you bought.......!!!!!!
 

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elwesso said:
Really...... this is 3/4 of cadillacs "bad name"..... The friggen dealers that dont care and do crappy service.......

Make this dealer do the job!!!!!! And if its not right, keep taking it back, and if they dont do it then, talk to the big wigs....... Who cares if they dont like you..... you arent there to be there friends!!! Your there to get the service you bought.......!!!!!!

What he said!!! :devillaug
 

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Chuck C said:
have some brass balls and let us know how it goes! :devil:
but if you do, dont go out while its really hot.... not good!!!
 

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Discussion Starter #13
elwesso said:
but if you do, dont go out while its really hot.... not good!!!
Update
SO i finnaly got in touch with the salesperson who i bought the car from, and i mentioned that i bought a brand new cts and my family was even looking at the srx, but that i would not buy it from him because of the shitty service ive been getting. He understood and was verty appolegatic and explained to me what was going on in the service department....(Too many cars and too small of a service bay, there building one twice as big at the end of the summer and moving the auto body work to a new location becuase of so many slow service complaints) He got a service manager to call me back and she explained that leaks require one of the two certified people they have working there and that they are booked solid until july 7th but if that anything opens up shell call me.
Overall.....The sales person did calm my nerves a bit, but the fact remains that the service department as of right now sucks, but im gonna deal with it because of its convenience. I am not 100% happy but i seldom am when it comes to service, i baby my car and wash 3-4 times a week (mwf and sat) so i want someone who will try to take car of it with the same respect i gave it,

On a side note I called another dealer and left a message with the service manager, he passed my message along to a service guy who called me and left a message, i left him a message and havent been able to get in touch with him since.

On yet another side note, i also dont want to take it to a dealer this week anymore becuase my gfriend comes in on thursday and shes never seen my car ( ididnt have it in atlanta) so i want to be able to drive it and so forth and since im under 21 the rentals that my service plays provide, wont rent me a car even though i wont be paying for it anyway, what a screwed up world!
 

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Well, I had a smiliar problem when i bought my 2002 Chevy Avalanche. THe dealer screwed up when they replaced my foglight for condensation and didnt properly seat the bulb. The bulb ending up melting the housing and filling up with water. I got a huge runaround about it and they finally said they would order a housing and replace it. When that day arrived, they never ordered the lamp, they thought they would clean out the hosuing, cause i just said it was filled with water! Once they saw it was melted they knew they were screwed. They called me saying the part never came in! But when i dropped off the truck they said" YOur here to have your foglight replaced, right?" SO obviously they were trying to burn me. I immediatly called corporate on them. After i was done with corporate, they called me back to ask "why i ratted on them" WTF, if you provided me with the service you said your were going to do, i wouldnt be complaining. They wouldnt even take a foglamp of another AV, even though it was 110% there fault! After that i had one final issue with them that i called GM about, and said to corporate i DO NOT want this dealer calling me up asking why i ratted them out.
I continued having major issue with the trucks that even other dealers couldnt/wouldnt fix, I had called the BBB on GM and the dealer, called my state attorney general, 3 news stations, and even talked to Bob Lutz. Along with about 5 certified letters to all these different agencies. Even the GM rep who was helping me with my case just ended up screwing me, thats when i called up ol' Bob up. He was supposed to find me another dealer to go to, after a dealer started an oil consumption test and delibertly overfilled the oil so it would balance out!!! The GM rep never contacted me after that. Then i was informed that GM was hiring there best laywers to fight me in BBB arbitration, I guess they figured my radar detector is casuing my electrical problems, my exhaust and intake are the cause of my piston slap, transmission clunk, and whine, and my rattleing windshield. I got sick and tired of it so i ended up trading in the truck and getting the STS.

But alas, I still had issue with my Caddy, I think after this car, i will try another brand of luxuary, maybe Lexus, of something similar. Gheese, recently i've been on a "I hate GM rage". :crying2:
Frank

p.s. I needed to let that out!
 

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Can you blame this guy for being irate? Here's just another reason why people hate GM so much, my family included. With stories like this, it's making me think about cleaning out my garage of all my GM's, at least the newer ones. There are some things that I can't work on myself on the newer cars but I would never ever take any of them to the dealer for any repair work. I have a great local meckanick who can work on anything and he won't give me the BS the dealer would. "F" the GM dealers! I love my old GMs because I can work on them myself and I don't need the "F"-ing dealer for anything.
I finally like the new Cadillacs, but I doubt I will ever buy one.
 

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But overall, the cadillac dealers are pretty good...... not perfect, but we're all human.....

The key is to finding one that isnt normally busy (IE not in a big town), and they will most likely take care of you better.....
 

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Discussion Starter #18
I had another really piss poor experience with the same cadillac service department today and boy was i livid. I have too much work to say everything about it now but ill post tom!
 

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Sal Collaziano said:
Thank you - and sorry to hear about your bad experience - AGAIN. Please do tell us what happened when you find the time...
Yeah I used to get PISS POOR service too. I finally found a good service guy who worked at the dealership and I always call him directly to set up an appointment and get work done. I get good service now.
 
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