Purchased a 2012 SRX Luxury in late December in Orlando FL. From the first visit to the dealer this has not been a good experience. The dealer made the transaction harder than it should have been, at delivery the car required 3+ hours of waxing and buffing to get rid of hundreds of white stains, the customer survey returned application errors when I tried to submit. After completing the survey and not being contacted for two weeks, I sent an e-mail to the "assist" e-mail address. In the note I made it clear I did not want to be contacted by the typical contact center agent...I only wanted to speak with someone not told to follow "the script" and be empowered to listen to all the failures along the way. After the second call I was told the matter would be referred back to the very dealer who caused the problem and to who I will not return. Now two more weeks have passed and....nothing. After owning many cars, it is disaaponting Cadillac does not take thier own customer satisfaction slogans seriously. Does anyone have advice for contacting Cadillac and actually being able to speak with someone who can listen and resolve two minor issues and acknowldge this should not have been this hard. At this rate, there will be a 2012 with less than 1,000 miles up for sale very soon.