Cadillac ATS 2013 water leak

17478 Views 65 Replies 12 Participants Last post by schwinn, Oct 28, 2017

ATS4EVER

Discussion Starter · Mar 16, 2015

couple of days ago it rained all night where I live and in the morning when I got in my car (2013 ATS) I noticed that the floor is drenched with water. I checked everything was closed properly. Doors windows and sunroof were all closed all the way. I am unable to see where this water had came from but it seems to me from the sunroof. I am guessing sunroof is not draining properly or water are coming out of the drain and into my car. The water is only in the driver side floor. Any one else with an ATS had a similar problem? I would appreciate the input. I am worried that this is not covered under the warranty. I yet to call the dealer, but it is extremely frustrating to spend all this time at the dealer as I had taken this car multiple times already for 5 different recalls. Not sure what to do here.

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ATS4EVER

Discussion Starter · #21 · Apr 3, 2015

Absolutely ridiculous! It is raining hard now in Maryland and my car is leaking water like crazy from the same spot. See picture below taken just few minutes ago. I even had to put a bucket underneath to try and collect the water and prevent it from going to the floor. This is sad! This is really bad service from a Cadillac dealer. I'm trying not to mention who is the dealer in this thread but honestly it is becoming annoying. On multiple occasions i went there and they don't seem to listen and try to understand what the issue is. It is causing me pain to keep going back and forth and so much waste of time and money.

I am starting to feel bad about owning a Cadillac. I thought by spending some 50K on a new car I would at least have some peace of mind and enjoy it. And I wanted to support the American auto industry after they went through rough times. So far it is anything but that. People at work keep asking me weather I will be working from office or from the Cadillac dealer because they see me going back and forth every other week. I had a 12 years old Maxima before buying this car and only took it to the dealer for oil change.

Even the misfire recall they done changed my car to the worse, and I went there few times to tell them that since the recall the engine is hesitating. They never offered to drive it and feel how it is. Only thing they said, "oh that's normal because it is a 2.0L engine". I am very close from publishing this dealer's name and start talking about them all over the net.

I don't know what is wrong with them. I would get a better service at a corolla dealer than this. I am not Hyundai Accent owner. I am a Cadillac OWNER for God Sake !!!! I expect a better service than that!

Cadillac! YOU JUST RUINED MY EASTER WEEKEND !!! Thanks!

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cadaddio

· #22 · Apr 3, 2015

That looks like windshield leak to me. Did the dealer perform a leak check or did they GUESS at the drain being plugged?

ATS4EVER

Discussion Starter · #23 · Apr 3, 2015

I left it at the dealer all day and I even showed them the pictures. I would think they should have checked all the possibilities of the leak. Apparently they didn't. Very bad service!

GJB

· #24 · Apr 3, 2015

Is there a different dealer in reasonable distance you can take it to? Can you cover the driver side of the windshield with a bag or tape over the seal to see if it stops. I would call/contact Cadillac customer service about both issues because the hesitation is not normal either. I could see there being minimal turbo lag if you punch it but hesitation no.

ATS4EVER

Discussion Starter · #25 · Apr 3, 2015

I took it back to the dealer again today after calling them over the phone expressing my dissatisfaction. The dealer manager greeted me there personally upon arrival and finally someone took the time to really listen to me with some attention. The manager examined the car visually and right away noticed that the windshield is not pressed correctly against the frame. He told me most likely this is the problem. He called his assistance and took notes. He asked me to leave my car there over the weekend.

I got a little frustrated earlier today when I saw the leak is still happening. Anyways, hopefully this time will be fixed.

There are not so many dealers for Cadillac around me. This is the closest and about 20 minutes drive from where I live. The next one is about 35 minutes away. I guess I can go there. Hopefully they will fix it this time. Things happen I guess

GJB

· #26 · Apr 3, 2015

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GJB said:
I'm guessing your wind shield may be leaking and its traveling down into the dash, but just a guess. Let us know what the dealer finds out and this picture should save them time trouble shooting. Take up your floor mat and dry that out fast using wet dry vac and towels. I also suggest a fan until it is dry all the way down to the floor boards so that it does not get musty. Once its very dry you can put the dry floor mat back in.

I'm a genius

They do. By greeting you they seem to have made a positive move in the right direction. If you are cool calm and collected you may find an SA that will be your advocate. Nothing beats an SA that listens and can articulate that to the Techs in the back and then has them explain what they did and then informs you when you pick it up. If not drive the extra 15 min

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ATS4EVER

Discussion Starter · #27 · Apr 7, 2015

A quick update. My car is still at the dealer. The dealer called me few minutes ago and said that they have ordered parts to seal the windshield and they will do it tomorrow.

ATS4EVER

Discussion Starter · #28 · Apr 13, 2015

I got my car back last week. Dealer told me they re-sealed one side of the windshield and hopefully that should stop the water leak. It has not rained since then so I have to wait and see when it rains. I hope I am the only one with this problem but if someone else is having a leak similar to this one then make the dealer check the windshield. It felt so good having my ATS back.

ATS4EVER

Discussion Starter · #29 · Apr 20, 2015

My car still leaks. What a shame! I'm sooo disappointed

GJB

· #30 · Apr 20, 2015

Sorry to hear that. Ask them to replace the entire windshield gasket. When you said they put sealer in one side that seemed like a half assed attempt to me especially since they told you they ordered parts?

Reactions: 1

ATS4EVER

Discussion Starter · #31 · Apr 20, 2015

Thanks GJB! what you said makes sense. It seems people on here are more experienced than people who work at the dealer. I must say that the leak is not as big as before but it still leaks, or maybe it has not rained as hard last night but the amount of water i felt on the floor this morning is less than what I experienced before and I could still see small drops of water coming out from same spot from the bottom of the dashboard. I have informed Cadillac Customer service and will be contacting the dealer again.

GJB

· #32 · Apr 20, 2015

I believe we live in the same region and that was a pretty steady rain yesterday and last night.

ATS4EVER

Discussion Starter · #33 · Apr 20, 2015

oh cool. I just noticed that you are not too far from me. I knew it rained last night but wasn't sure how heavy. Thanks for confirming. So it seems the issue is partially fixed but not completely.

ATS4EVER

Discussion Starter · #34 · Jun 9, 2015

I know I haven't updated this form for a while. It seems that the windshield seal has solved the problem, at least from the last couple of times that it rained I did not notice any water on the floor. I must say that Cadillac provided excellent customer service to help me resolve this issue. I am very satisfied with the way they handled it. Even at the dealer, they did a very good job by giving me a nice Cadillac loaner while my car was being worked on and did a good job of fixing it on time. I may have been frustrated with the issue but I am satisfied now that it has been taken care of.

GJB

· #35 · Jun 9, 2015

Great that its fixed and that you were pleased with the way it was handled.

RocketDawg

· #36 · Jun 10, 2015

You still shouldn't have had all that grief. It sounds like your dealer did what most seem to do ... they don't listen to the customer and are even condescending at times when they report a problem. My dealer once even told me I didn't know how to calculate gas mileage.

ATS4EVER

Discussion Starter · #37 · Dec 1, 2015

OK, my car is leaking water again and from the same spot. So the problem is not fixed after 3 attempts to fix it. I'm spending countless hours at the dealer with this car. Not sure what to do now. my car is drenched with water since it has been raining for the past couple of days

ATS4EVER

Discussion Starter · #38 · Dec 1, 2015

GJB said:
Great that its fixed and that you were pleased with the way it was handled.

It is NOT fixed after all. It is leaking again and from same spot

C "T" ess

· #39 · Dec 3, 2015

They obviously need to take the windshield out and clean out the area where the leak is coming from. There is no gasket but a special mastic that secures and seals the windshield. If this is truly where the leak is, this is the only surefire way to fix it. Someone previously mentioned the a/c drain but that's on the passenger side not the drivers side. Your photos show the water dripping from the area where the interior fuse panel is. Try removing the cover and see if the water could be coming from the area where the electrical bundle is coming through the firewall.

ATS4EVER

Discussion Starter · #40 · Dec 4, 2015

C "T" ess said:
They obviously need to take the windshield out and clean out the area where the leak is coming from. There is no gasket but a special mastic that secures and seals the windshield. If this is truly where the leak is, this is the only surefire way to fix it. Someone previously mentioned the a/c drain but that's on the passenger side not the drivers side. Your photos show the water dripping from the area where the interior fuse panel is. Try removing the cover and see if the water could be coming from the area where the electrical bundle is coming through the firewall.

That's what they said. They need to remove the windshield again and pinpoint the problem and fix it. Mind you, this is the second windshield now. They replaced the original one few months ago for the same issue, but the dealer person told me that it could be that materials shrunk or something with pressure and time and caused it to leak again. The dealer ordered a new windshield and now I am waiting for it to come and will be taking the car over there again. They saw where the water is leaking. He said from the top windshield corner driver side. I feel it is not what the dealer told me it is. It is not because after placing the new windshield few months ago the sealer shrunk. I have a feeling that it is a defect in the car frame which does not fit properly with the windshield. This is the fourth attempt to fix this issue. If does not work, I am contacting a lemon law lawyer, or I don't know what else to do. Plus as you said, water has been going in the dashboard where all the electrical wires are. I am very concern that it will cause electrical problems in the future

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