[norm]

Cadi./ G M won't give me my repair records. I bought a 97 Deville about 2 years ago from a Cadi dealer. After going through 8 brake rotors, and BOTH headlamps falling out, GM has the guts to tell me that the work done on my car before I bought it is proprietary.
Is this standard practice?
When I talk to GM on the phone, I can tell they have mile long computer screen file on my car by how they have to scroll through their screen.
How can they risk the liability of not disclosing the safety problems of my car? How can they risk the liability of refusing to disclose the repair work on my car after dozens of demands?

[email protected]

voicemail 800 894 6352

 

[Elvis]

Get a lawyer. I think you have a right to this information--certainly if they were trying to sell you the car and you asked for this data, they'd have to give it to you.

If there's an issue regarding the previous owner's identity, they can provide you copies with the name blacked out.

I would think that the dealer would have been smart enough to lie to you and tell you that they had lost the records. Apparently not. Which is why you saw a red flag when the data was withheld from you.

Go get 'em!