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2011 Black Diamond CTS-V Sedan, 2008 STS-V
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Discussion Starter · #1 ·
I am new to the forum and WAS excited to get my Brand New Black Diamond CTS-V Sedan Tonight. My wife and I had arranged to be dropped off, went through all the paper work, sign, sign, sign...went through all the wondeful things the car does, WOW, so cool...The dealership gave my wife Roses and gave me a shiny new Cadillac Hat (the salesman was/is awesome). Then the drive home, a noise started coming from the rear of the vehicle. I looked at my wife and said can you hear that? She replied yes, but I thought it was the car next to us. I thought so too I said, as the smile disappeared from my face realizing it was us. I called the dealer, but they were closed so we drove home slowly. I got a hold of the salesman at his home and told him the story. He advised either towing it, or driving it slowly back to the dealership where they could put it up and check it out. Holy Crap, I dont want my brand new car with 12 miles on it being towed, or checked out. I dont want it repaired, nor do I want to wait in the service department waiting room. I dont want Technician's driving it or any of that stuff. All I can think about is, I should have bought the C63 I was looking at!!!
72K and not more than 15 minutes of excitement...thanks GM...sweet car...NOT.
Sorry to have this as my first post, but I am pretty disappointed.
 

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4,150 Posts
What did the noise sound like? Have them check & change the differential fluid for starters. Some have noted the level was low from the factory.
 

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2009 Black/Black V, Manual, Recaros, loaded
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258 Posts
I certainly understand your frustration. Hopefully it turns out to be something minor nit that was unfortunately overlooked.
 

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2011 Black Diamond CTS-V Sedan, 2008 STS-V
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3 Posts
Discussion Starter · #4 ·
Rubber on metal, almost like a humming sound that increased with speed. All I can picture in my mind is like a dry dust seal on an axle, which I'm sure is not the case. Maybe something in and around the rotor/caliper area. Definately not like a brake indicator, more deep than that...
 

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There's a good chance in a year from now this will all be water under the bridge. And I might add, statistically you'd have a better chance of having something go wrong with the C63. Not that it helps your V much, but the same thing can happen to anyone. Sorry it happened to you though. Welcome to the forum and don't let this ruin your excitement, although I'm sure I would feel the same way.

Tony
 

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09 CTS-V a tuxedo with a jetpack!
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2,460 Posts
Whaaaaaaaaaaaaaa:crying2::crying2::crying2: Go get your C63, and pick up a jar of Grey p00pon on the way home...


You just bought one of the best cars made, so give the people that designed and built it a chance to make sure it was prepped properly, and enjoy a cup of decaf in the waiting room! I have alot more to say, but I'm gonna be nice.

Hay, BTW welcome to the forum BD-V!! :welcome5:

:coffee:


Sorry Sal, I rarely or never rant and this really put me on the chip.
 

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Sounds like rear end diff fluid needs to be drained and re-filled. It is minor and don't let it get you down. It was probably low from the factory. It's been known to happen. Don't be too critical. It's just a car. I have had much worse happen with the 3 Mercedes vehicles we have owned in the past. My GM vehicles have had NO problems compared to the problems I have had with the German turds we have had. Funny thing is I have always been a GM guy, but after I got married, my wife wanted to venture through the Mercedes brand. After the 3 NEW Mercedes vehicles we have had, we will NEVER go back. What nightmares of problems and unexpected high cost of maintenance we had to go through. And for what? Just to drive an expensive German luxury brand.

Do you know how many sets of brake pads and rotors a new Mercedes S500 needs in the first 20K miles? We needed 2 full sets and at the price they wanted! GEEZ!!! None of our Cadillacs have ever needed a single brake pad or rotor change in tens of thousands of miles of driving. Just oil changes ever 10K miles or so. Be happy that your new CTS-V has included maintenance as well.

My wife and I are more than happy with our Escalade and V Coupe. We are forever GM customers.

You have a warranty for a reason. Take it back and have them check it out. No big deal.
 

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2010 CTS-V
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539 Posts
Drive it back to the dealership, probably something simple.

These things are machines, and have issues, just like any machine.
 

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ZIP
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51,864 Posts
It sounds like it could be something minor. Maybe something stupid, maybe you picked up something on the road? I can understand you want perfection at any price on a new car, nevermind a 72k car. Take a breath, get some sleep, figure out what you need to do and get it looked at. It sounds like they like to go above and beyond at your dealer, so that's a good thing...
 

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2010 CTS-V
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90 Posts
Hope it all works out and you can then roll the windows down and listen for that magical thunderous roaring music coming out of the pipes in rear!!
 

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2011 Black Diamond CTS-V Sedan, 2008 STS-V
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Discussion Starter · #12 ·
Here is an update to the V. I slowly drove the V back to the dealer this morning where I paid very close attention to the noise. By the end of the trip I was convinced it was in the diff/rear end and not out by the Calipers. When I pulled up, the Service Manager actually ran out to greet me and was very concerned. I told him the whole story in which he replied, let me get my V tech to go for a ride. So we went for a ride, I told the tech about what some of the forum members had said abouth diff oil and he agreed. He said that those things are suppose to be checked when it's PDI'd, but would be happy to check it when we got back. After the drive, he agreed with me that it was coming from the diff and we needed to get it up in the air and check it out. Ok, now I'm in the waiting room of the service dept pacing like an expectant father while I see a bunch of guys starting to gather around my car, then the salesman joins them, General Manager and others. SHEESH, I know its gonna be bad news by the gesture's and body language...so here it comes, the salesman, manager, tech and the Service Manager headed my way. The poor damn SM comes up and says, Mr V owner we have thoroughly checked your vehicle and after consulting with GM, have decided your rear end needs to be replaced. BOOM, there it is...I sucked air for about 30 seconds before replying, you guy's have been great and I appreciate the kindness in handling this delicate matter. I then said, GM has just destroyed my new dream car buying experience due to thier lack of quality control on their flagship vehicle... Well, thats my story, I am not sure what to do at this juncture as its taken me 2 years to finally get to the point of buying that "dream car". Here's the topper, I had one of my guys drop my wife and I off to pick up the car last night. He went to work today and told all the other employees he had named my car "Edward" after the guy in twilight, cause it sparkles in the sunlight. LOL thats pretty damn funny right there...
Not sure what I'm going to do at this point...thanks to all who replied and for the positive attitudes.
 

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Every car company has problems, your rear end was probably built on a Monday! Get it replaced and be happy with an awesome vehicle, you could also ask for a brand new car in place of this one. I would never buy the C63 as I think it is ugly!
 

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What exactly is wrong with the rear end? Did they go into specifics? I have never heard of a rear end needing replacement. ODD
 

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13 Volt, 2008 Outlook XR (05 CTS Blk/Blk Traded-in)
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662 Posts
Hopefully you will give them the chance to fix it and make you happy. Sounds like your dealer is all about customer service and doing what ever it takes to help you out. I would also like to know more about what was wrong with the rear diff. For the most part they have been bulletproof in this vehicle.
 

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2014 CTS-V Wagon
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129 Posts
That definitely sucks, and I can understand where you're coming from. Regardless of what anyone says, if your car breaks 30 minutes after you sign the paperwork on your new car you're going to be discouraged. I had an '09, the first year of the new V, and it was nothing but great. It is a crappy situation, but it sounds like you have a GREAT dealership that is ready to take care of you. I would tell them to spread the word to the right GM higher-ups that they need to get a new rearend to the dealership to get it fixed ASAP before I have too much time to think about an alternative solution. Again, the circumstances do suck, but as the saying goes, make lemonade from life's lemons...or GM's. ;) I, too, considered the C63 AMG, and you made the right choice. You'll completely agree when you pick it up from the dealership with a new rearend and finally get to enjoy the car!

Trevor
 

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Yep, not a great feeling and I don't blame you for questioning your purchase. HOWEVER, even the most reputable of all cars/parts have a flawed model once in a while. These diffs have been widely trouble-free. You're going to get a new one and it's going to work properly and you will properly enjoy your dream car.
 

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V2 CTSV
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1,199 Posts
couple things... your dealer sounds legit. i'd let them fix it and see what happens. they actually said they had a "V Tech". my dealer laughed at me when i questioned if they had a V Tech and said they only had a tech that was certified to work on a "specialty car", the XLR.

also, you MIGHT have the option to cancel the contract depending upon the circumstance under which you purchased the car. If you want out of the contract, ask the dealer asap and then call an attorney, again, ASAP.
 

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Had 2009 V, Red/Blk 2016 Now
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Like was said, file a complaint with GM and "if" they built it wrong/didn't check a fluid, it should be their issue. I hope you're getting a nice loaner too......
 

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Owned 3 V's, now driving a Wrangler and XT5
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Here is an update to the V. I slowly drove the V back to the dealer this morning where I paid very close attention to the noise. By the end of the trip I was convinced it was in the diff/rear end and not out by the Calipers. When I pulled up, the Service Manager actually ran out to greet me and was very concerned. I told him the whole story in which he replied, let me get my V tech to go for a ride. So we went for a ride, I told the tech about what some of the forum members had said abouth diff oil and he agreed. He said that those things are suppose to be checked when it's PDI'd, but would be happy to check it when we got back. After the drive, he agreed with me that it was coming from the diff and we needed to get it up in the air and check it out. Ok, now I'm in the waiting room of the service dept pacing like an expectant father while I see a bunch of guys starting to gather around my car, then the salesman joins them, General Manager and others. SHEESH, I know its gonna be bad news by the gesture's and body language...so here it comes, the salesman, manager, tech and the Service Manager headed my way. The poor damn SM comes up and says, Mr V owner we have thoroughly checked your vehicle and after consulting with GM, have decided your rear end needs to be replaced. BOOM, there it is...I sucked air for about 30 seconds before replying, you guy's have been great and I appreciate the kindness in handling this delicate matter. I then said, GM has just destroyed my new dream car buying experience due to thier lack of quality control on their flagship vehicle... Well, thats my story, I am not sure what to do at this juncture as its taken me 2 years to finally get to the point of buying that "dream car". Here's the topper, I had one of my guys drop my wife and I off to pick up the car last night. He went to work today and told all the other employees he had named my car "Edward" after the guy in twilight, cause it sparkles in the sunlight. LOL thats pretty damn funny right there...
Not sure what I'm going to do at this point...thanks to all who replied and for the positive attitudes.

It will get fixed and you will drive it......a lot and you will soon forget that your rear was replaced. Just remember I said that as you drive down the road with a huge smile on your face finally realizing just how great a car it really is.
 
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