How is it that the recall can be handled in days for the DRL’s but the grid lines have been for so many months?! It makes me think they don’t have anyone working on it and we’re all SOL?!!!! C’mon Cadillac get your head out of your ass!!!

 

Sorry to keep hijacking... I just got the OTA update notice for N222386380. Different then the original update (N22235945) I posted about above.

@typeak is this the one you had taken care of at the dealer?

 

Sorry to keep hijacking... I just got the OTA update notice for N222386380. Different then the original update (N22235945) I posted about above.

@typeak is this the one you had taken care of at the dealer?


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So I have been looking for the mailer about the DRL recall. I couldn't find it and the number. I interestingly ALSO got that OTA update yesterday as well. So I also have two software updates listed that also say they address the lights, like you are stating. So now I'm more confused about what fixes what.

I can say, I've had both OTAs installed and the DRL recall addressed at the dealership separately, and the DRLs remain on with the headlights at night, they are just dimmer. Still looks good though. Very subtle.

 

Hello to all, I just purchased a '23 escalade diesel with the same issues of no gridlines or guidelines from the front or rear camera. I spoke to Brogan dealership in totowa, nj and they were very attentive to my concern but informed me that it was a gm software problem an that i need to wait for them to issue an update. I will be submitting a complain to gm to keep track of this issue since so many of us are going thru. good luck to all.

 

Any update on this issues? I had my Escalade for 6 months and still the backup camera gridline doesn’t work.

 

No update yet. I’ve also had mine for 6 months and I made them aware as soon as I found out.

 

Are there any financial repercussions for GM if they don’t fix the issue? It has now been over 6 months, and clearly no updates.

 

Can you take it back a bunch of times and then claim it on the lemon law? Can this be technical to the point you can threaten to return it? Anyone on here a lawyer?

 

Sadly if it's not a safety issue, they're going to take their time.

 

Just had mine serviced last week (7500 miles). Dealership could not fix or give any timeframe. Curious about this though. My Escalade did not have an SD card in the back panel slot. Could this be an issue? My belief is that it is for video recording and the grid lines are also related to the video recorder.

 

We feel it has something to do with it also because it’s only on the 23’s. And yes the SD is for video recording. There’s a whole thread on properly formatting it on here because the instruction booklet is wrong.

 

any update？Look like GM never working on it！

 

Hi all, has this been fixed yet? I just got my Cadillac Esculate ESV 2023 and it is having the same issue and not showing the grid lines! did anyone find a solution to this problem?

 

Still no solution! I just don’t get why they can’t get it fixed!

 

any update yet?

 

brand new 2023 escalade sport and no grid lines.

 

Took delivery of 2023 Escalade ESV Sport on 4/25. Sadly, no grid lines.

 

Same here on my Premium Luxury I took delivery on 4/28.

 

I agree I have the same issue on my new 2023 Premium Luxury

 

I just finally got mine fixed! There was a software update on this that was released last week.

 

Finally lol….Is this a OTA update or did you have to take it to the dealer?

 

Wow! I am going to miss this thread! I think it was the most active on the board.

Glad to hear the new update is fixing it! Go GM!

 

Same. This thread has been amazing. Now that it's resolved, I'll say it. I have the grid lines, but I never really cared about them. I was blown away with the number of people that were ride or die about the grid lines.

 

EDIT: I was at my dealership today taking care of the steering wheel recall and they did the software update, grid lines are finally working

- - -
I was just at my dealership and they told me there’s an update. He told me I’d have to bring the truck in so I’m guessing they have to do something or they just want to make sure the update works.

 

EDIT: I was at my dealership today taking care of the steering wheel recall and they did the software update, grid lines are finally working

- - -
I was just at my dealership and they told me there’s an update. He told me I’d have to bring the truck in so I’m guessing they have to do something or they just want to make sure the update works.

Did they provide a software version number?

 

Its about getting what you paid for...

 

We took delivery of our 2023 Escalade ESV new build 2 weeks ago. Immediately, while still at the dealership, we noticed the gridlines weren't working and pointed it out to the salesperson. He said it was weird, but asked us to take delivery anyway and he would research it to see if there was a fix and we could bring it back later. Pretty sure he forgot about it after that. But then I started doing some research on trying to figure out how to fix it and came across this forum and discovered there had been a fix for 2 weeks before we even took delivery. Then, after only 3 days of owning it, my wife was backing out of the driveway and hit the gate because she was forced to use the mirrors instead of the backup camera because the gridlines were not present. She's backed out of our driveway for over 10 years with her old vehicle of similar size and never had any trouble because she was able to use the backup camera with the gridlines. This time, she caught the gate because it has not swung all the way open yet. Put a nice little hole in the rear bumper, dented the secondary bumper fascia, and the step pad on top of the bumper. Do we have any case for Cadillac/GM/the dealership to repair the bumper for us? A safety feature we paid for was not present and caused the issue. I feel Cadillac holds at least some of the liability here for delivering a faulty vehicle (with an issue they had known about for 8 months and already had a fix for). And the dealership for sending her home with it when there was a fix available. I don't know. What do you guys think? Anyone have any advice or recommendations?

 

Honestly she needed to look, gridlines are just an aid and you are responsible for your driving. I had same issue BTW its just a software update, but your camera was working so she could see behind the truck. I don't think Cadillac should be on hoom for bad driving IMO.

 

Honestly she needed to look, gridlines are just an aid and you are responsible for your driving. I had same issue BTW its just a software update, but your camera was working so she could see behind the truck. I don't think Cadillac should be on hoom for bad driving IMO.

Yeah, agreed. I think it just threw her off just enough. I know when I back out, I rely on my backup camera/lines and my side mirrors. On the caddy, the mirrors automatically flip down I guess to watch for curbs, so the side mirrors weren’t an option. So she was trying to do it all using the cameras, mainly the overhead one because the lines weren’t working, it shows the vehicle in the driveway better, but it doesn’t clearly show a narrow gate swinging toward the vehicle. Again, I agree the fault was hers, but also know it wouldn’t have happened if the backup grid lines were functional, as we paid for.

 

I had to look up what everyone is even talking about. None of my last 3 cars have had gridlines... but then again, I'm probably going to date myself but I don't rely on the camera. I look at side mirrors and look back over my shoulder like we were taught way back when

 

I'm with you. I never cared about the grid lines. I don't find them that useful. I have found this thread very enlightening. I had NO idea people actually used them, let alone relied on them this much. I always found them to be more of a gimmick.

 

You let your wife drive the Escalade??

 

This video includes information about the update:

 

Thanks for the info, is this sarant cadillac from Long Island, NY?

 

Took mine in today for its oil change and they did the update. Grid lines work and are better than I thought. Even shows the track of the front wheels when pulling in and out of spots. The grid line for backing up to a hitch works also.

 

Nice！Do you ask them to update or will they update it for you?

 

Holly crap mine are finally working. 😁 after the dealer did the upgrade