I wouldn’t be a bit surprised if some company makes an aftermarket solution you can download with a SW update. I can see it now, configurations for XMAS lights, airport landing style lights or OEM with multiple color options.


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Reporting again with some bad news

The cameras are malfunctioning again. The same exact issue as before the software update fix.

Vehicle is going back to the dealer...this makes me miss our x7 we never had any issues. Love the size of this vehicle but I hope I don't have a lemon. Vehicle only has 1500 miles now and this will be visit #2 since we took delivery.

Cadillac needs to hire better software engineers!

 

Same thing on 23 I bought in November, dealer says waiting on software update from GM but seems been over a year if that simple it would be fixed! Need my gridlines ,,

 

Not sure if you all want to complain directly to them but here’s their Twitter info. it might help.

 

Brought my truck in for service the other day for the camera system issues.

The “video processing unit” needs to be replaced. I guess there was a short in the unit that cause my cameras to malfunction.

 

I have a '22 and got the update a few days ago as well. I didn't notice anything different after install and had no issues with the lines to begin with. It did say something about the lights so maybe it was the update for the DRL's to dim when headlights come on among other things.

 

Took a delivery of a 2023 Sport ESV Friday (1/13/23). No backup grid lines as described here. Reported back to the dealer. Will set up an appointment with the service department, but I am not sure what they can actually do about this. The automatic parking assist works amazing well, though. All the sensors and cameras appear clean and work well otherwise.

 

The forward grid lines that should appear when shifting to D are also not there. The grid line buttons for front and back cameras are both grayed out. I tested a 2022 model and it was working well, so this problem is specific to the 2023 model.

 

I took delivery of my 2023 Sport Platinum Diesel in Dec 23. My backup grid lines have always worked.

 

You probably have the towing option with the additional hitch view. Mine doesn’t have that. It wasn’t available when I ordered mine. If you don’t have the towing option then it doesn’t work.

 

Wow, just wow. At this point If I had issues with the grid lines I would call Caddie c/s and demand an entirely new head unit if they’re incapable of correcting the grid line issue with a sw update.


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I posted back in October about the camera grid line issue. No resolution for us yet. We have had our 2023 Escalade for 3 months and my wife is still afraid to park it in a tight spot. I am honestly blown away that GM is struggling with the fix for this. It has definitely tarnished my buying experience. Get it fixed now!!

Between this and the lifter failures that just occurred on my 2020 Yukon XL Denali, my 2021 Sierra Denali, and the ticking noise that is coming from the lifters in my 2021 Yukon Denali, I am losing faith in GM.

 

Does anyone with the towing opinion and additional hitch view have grid lines for backing up that are operational as of the moment?


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Long shot …

Is this a screen option (at the bottom) anyone has toggled into making adjustments?

Thread 'Backup camera guide/gridlines gone ...'

Backup camera guide/gridlines gone ...

So I noticed that the reverse camera grids/lines do not show up when backing up. I have looking all over the options screens, and I cannot find this setting. Are those no longer shown on the 2021 Yukon Denali's?

www.tahoeyukonforum.com

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Long shot …

Is this a screen option (at the bottom) anyone has toggled into making adjustments?

Thread 'Backup camera guide/gridlines gone ...'

Backup camera guide/gridlines gone ...

So I noticed that the reverse camera grids/lines do not show up when backing up. I have looking all over the options screens, and I cannot find this setting. Are those no longer shown on the 2021 Yukon Denali's?

www.tahoeyukonforum.com

View attachment 630588


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Definitely not an Escalade. The 23’s changed because of the surround video recording. Someone forgot to add the option. I see them on my screen but they’re gray and i have a blue hourglass like it’s stuck trying to download. It’s been this way since I bought it in September

 

I also just purchase a 2023 to discover no backup guidelines.. can’t believe it’s not a simple fix for this vehicle.

 

My 2020 XT5 has Smart Towing. The backup camera has several selections for the view when in Reverse. Look to see if you have those selections.

 

We have the selections but can’t pick them. They’re dark and there’s a blue hour glass on the screen. Trust me we’ve tried everything. Been to the dealership and they had to put a bulletin in for it.

 

Cadillac should be doing far more to address these issues. Given the complexity of the Escalade, especially when fully loaded with SuperCruise, their unwillingness to escalate work orders and get this fixed ASAP undermines trust in the company. Given the price point, along with their stated desire to reestablish themselves as "the Standard of The World", they have a LONG way to go...

 

I agree. I’ve been complaining ever since I found out. There’s even two videos on YouTube about it. I can’t believe this isn’t a priority. It’s just like the damn chips. My sister bought a truck and has been waiting for her chips for her heated seats and steering wheel almost a year. Yet there are brand new trucks on the lot with all those options available. Why are not the current customers a priority that already have vehicles??? It’s really burying the brand. It just doesn’t feel like they care. At least send a letter or email or something that they’re working on it.

 

Just picked up from the dealership after they replaced the video processor unit. Now I don’t have any grid lines anymore and I have the blue hour glass. The grid line option is greyed out.

Before I left the lot I showed the service advisor and also the tech that has worked on this issue. Post #34 I had issues immediately after taking delivery where non of my cameras would work.

This truck is probably a lemon lol. Anyone familiar with NY vehicle lemon laws. So frustrating!!!

 

After 15 months I finally was able to pick up my Escalade and it has the backup grid lines.

 

How did it get fixed? GM apparently has not issued software update. Did they replace something?

 

2023 Escalade ESV PLux Platinum here. For our first few months of ownership, the disappearance of our backup grid lines has been intermittent and seemingly random, with no corrective action able to clear the fault. When they disappear, the selection buttons become inactive (grayed out) and cannot be reengaged, similar to what many others have described.

It seems to occur more frequently when driving in the dark (ie at night), but that could be purely coincidental. No other environmental factors (ie cold, hot, wet, etc) seem to affect whether or not the grid lines will fail. Selecting other vehicle modes, or restarting the vehicle, also do not seem to clear the issue. However, it always eventually resolves on its own, and the grid lines function normally for ~85% of the time. The randomness of the failures is most frustrating, especially when pulling into a confined parking lot only to put the car in reverse and see that the grid lines decided to disappear.

The vehicle software version is listed as last updated on 6 May 2022. Is anyone tracking a more recent software that's been pushed out that could be affecting this issue, or what the latest version number is?

 

is there a way for the surround recording to automatically start or do we have to do that every time we start the vehicle?

 

Mine automatically comes in when it’s running. I have it set that way. The only problem is I can’t always tell. Sometimes there’s a red dot on the dash and other times there’s nothing.

 

 

Thank you for pointing that out. We all are very aware that’s on the screen but It won’t let us choose it and we still have a blue hour glass on our screen. They’re greyed out on out screens.

 

So it been bout a week since the dealer replaced the video processor unit.

Yesterday randomly the grid lines came on and the blue hour glass icon is gone.

Crossing my fingers that everything will function like it should.

 

So it been bout a week since the dealer replaced the video processor unit.

Yesterday randomly the grid lines came on and the blue hour glass icon is gone.

Crossing my fingers that everything will function like it should.

This is good news hopefully! I will check with my dealer and see what they say. Thanks!

 

I had the DRL recall addressed at the dealership and the DRLs only dim, they do not go off completely. Honestly it's only a subtle difference. I don't think it changes the overall aesthetics, in my opinion.

 

Do you know which update and/or recall # it was? I am thinking the update I got OTA (N22235945) may be the same as the notice I got in the mail. Maybe the recall # is not the same as the actual update # though. If indeed it was one in the same, I couldn't even notice a difference in them after the OTA update which would validate my original statement above.

 

Recently took delivery of my 2023 premium luxury Escalade. I noticed there are no grid lines on the backup camera when the car is put in reverse. Called dealer who was not aware of a fix and noted they would send an inquiry to GM. Has anyone had similar issues? Has it been resolved? Seems like a serious safety and security issue on a car of this size. The height and width of this vehicle makes it challenging to rely on rear view mirror and the backup camera itself provides an augmented view which distorts the space/dimensions behind the vehicle. Thanks in advance to all responders.

I have the same issue. Was told still no fix for this issue!

 

Recently took delivery of my 2023 premium luxury Escalade. I noticed there are no grid lines on the backup camera when the car is put in reverse. Called dealer who was not aware of a fix and noted they would send an inquiry to GM. Has anyone had similar issues? Has it been resolved? Seems like a serious safety and security issue on a car of this size. The height and width of this vehicle makes it challenging to rely on rear view mirror and the backup camera itself provides an augmented view which distorts the space/dimensions behind the vehicle. Thanks in advance to all responders.

I’m in same boat now. Button to turn them on is not active.