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2011 SRX4 3.0 4WD, Luxury
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there are a few good DIY vids on making your own - i'd do it as a temp solution till i could source the OEM part....
 

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2018 ATSv
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11 Posts
Discussion Starter · #22 ·
I have been back ordered on the same part. I got the driver's liner. It has been on order since July.
I just got off the phone with Cadillac. they said the part would be arriving by the end of December or first part of January.
I expressed to them that my patience is running out and someone should expedite the part since I've been driving a damaged vehicle for the past 7 months, and I'm not the only owner looking for this part for this long. I expected better customer service from GM's premier brand, and even with the current supply chain problems, 9 months wait for a crash repair part is unacceptable. 馃檹
 

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'14 CTS-V LongRoof; Audi RS6 Avant; '16 ATS-V Sedan gone; '10 CTS LongRoof gone
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German cars are much, much worse.
 

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2018 ATSv
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11 Posts
Discussion Starter · #26 ·
Have either of you received an eta on the fender liner yet? I鈥檓 waiting on one as well as a grille.

Blaine
well..... sorta. I contacted Customer Service, they gave me a contact and case number, then they said they had contacted the Dealers parts manager and told him he'd have the part by the end of December, or first part of January. Car's in the body shop at the reassembly stage, with or without the liner. I haven;t heard anything about the part arriving yet, so probably not here yet. The call to customer service was pretty long cause i was determined to get some one to tell me something. They didn't seem to interested till they heard that I, and several others, had been waiting over 7 months for it.

I'll let ya know if, or when it arrives
 

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2016 ATS-V Sedan
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well..... sorta. I contacted Customer Service, they gave me a contact and case number, then they said they had contacted the Dealers parts manager and told him he'd have the part by the end of December, or first part of January. Car's in the body shop at the reassembly stage, with or without the liner. I haven;t heard anything about the part arriving yet, so probably not here yet. The call to customer service was pretty long cause i was determined to get some one to tell me something. They didn't seem to interested till they heard that I, and several others, had been waiting over 7 months for it.

I'll let ya know if, or when it arrives
Thanks, I appreciate it. I鈥榤 hearing no ETA on the part form the latest updates I am getting.

Blaine
 

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2018 ATSv
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11 Posts
Discussion Starter · #28 ·
Just got off the phone with Cadillac, (30 min.) and boy were they confused. Somehow the order had the correct dealers name but the wrong city. that and a few other things had confused the order and one place showed nothing ordered and another showed the order so we don't know if, or when, the part was ordered by the dealer. This has been escalated and I hope to hear more soon, I'll keep ya updated as best i can.

If this all sounds confusing, it is.
 

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'14 CTS-V LongRoof; Audi RS6 Avant; '16 ATS-V Sedan gone; '10 CTS LongRoof gone
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Just got off the phone with Cadillac, (30 min.) and boy were they confused. Somehow the order had the correct dealers name but the wrong city. that and a few other things had confused the order and one place showed nothing ordered and another showed the order so we don't know if, or when, the part was ordered by the dealer. This has been escalated and I hope to hear more soon, I'll keep ya updated as best i can.

If this all sounds confusing, it is.
Needs to be posted on the WTF Thread, lol.
 

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2018 ATSv
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Discussion Starter · #31 ·
It seams that the correct dealer in the correct city, showed no order. But with a lot of digging, she found the order from the right dealership but in a city 60 miles away. 馃槼 She's looking into what the @#$% is going on.
All this over a simple wheelhouse liner
 

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2018 ATSv
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11 Posts
Discussion Starter · #32 ·
I just got off the phone with Leslie, the support rep, she said they have told her the part will arrive on the 20th. we arn't sure if they meant February or March, so if its not here by Monday (2-10-23) I'm suppose to call her back. She did tell me they have not given the wheelhouse liner a new part number. I hope we all have our part soon, so contact your parts guy and have them check on it again.
 

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2016 ATS-V Sedan
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I just got off the phone with Leslie, the support rep, she said they have told her the part will arrive on the 20th. we arn't sure if they meant February or March, so if its not here by Monday (2-10-23) I'm suppose to call her back. She did tell me they have not given the wheelhouse liner a new part number. I hope we all have our part soon, so contact your parts guy and have them check on it again.
Any updates on this one? Did you get the part, Dino?
 
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