[Tripwire]

there are a few good DIY vids on making your own - i'd do it as a temp solution till i could source the OEM part....

 

[Dinosaur]

I have been back ordered on the same part. I got the driver's liner. It has been on order since July.

I just got off the phone with Cadillac. they said the part would be arriving by the end of December or first part of January.
I expressed to them that my patience is running out and someone should expedite the part since I've been driving a damaged vehicle for the past 7 months, and I'm not the only owner looking for this part for this long. I expected better customer service from GM's premier brand, and even with the current supply chain problems, 9 months wait for a crash repair part is unacceptable. 🙏

 

[tinman]

German cars are much, much worse.

 

[AG485]

I expected better customer service from GM's premier brand, and even with the current supply chain problems, 9 months wait for a crash repair part is unacceptable. 🙏

Though it's a Cadillac, to GM, it's just another GM product. Chevrolet, Buick, GMC, it's all the same as far as parts supply goes.

 

[YYC_V]

Have either of you received an eta on the fender liner yet? I’m waiting on one as well as a grille.

Blaine

 

[Dinosaur]

Have either of you received an eta on the fender liner yet? I’m waiting on one as well as a grille.

Blaine

well..... sorta. I contacted Customer Service, they gave me a contact and case number, then they said they had contacted the Dealers parts manager and told him he'd have the part by the end of December, or first part of January. Car's in the body shop at the reassembly stage, with or without the liner. I haven;t heard anything about the part arriving yet, so probably not here yet. The call to customer service was pretty long cause i was determined to get some one to tell me something. They didn't seem to interested till they heard that I, and several others, had been waiting over 7 months for it.

I'll let ya know if, or when it arrives

 

[YYC_V]

well..... sorta. I contacted Customer Service, they gave me a contact and case number, then they said they had contacted the Dealers parts manager and told him he'd have the part by the end of December, or first part of January. Car's in the body shop at the reassembly stage, with or without the liner. I haven;t heard anything about the part arriving yet, so probably not here yet. The call to customer service was pretty long cause i was determined to get some one to tell me something. They didn't seem to interested till they heard that I, and several others, had been waiting over 7 months for it.

I'll let ya know if, or when it arrives

Thanks, I appreciate it. I‘m hearing no ETA on the part form the latest updates I am getting.

Blaine

 

[Dinosaur]

Just got off the phone with Cadillac, (30 min.) and boy were they confused. Somehow the order had the correct dealers name but the wrong city. that and a few other things had confused the order and one place showed nothing ordered and another showed the order so we don't know if, or when, the part was ordered by the dealer. This has been escalated and I hope to hear more soon, I'll keep ya updated as best i can.

If this all sounds confusing, it is.

 

[tinman]

Just got off the phone with Cadillac, (30 min.) and boy were they confused. Somehow the order had the correct dealers name but the wrong city. that and a few other things had confused the order and one place showed nothing ordered and another showed the order so we don't know if, or when, the part was ordered by the dealer. This has been escalated and I hope to hear more soon, I'll keep ya updated as best i can.

If this all sounds confusing, it is.

Needs to be posted on the WTF Thread, lol.

 

[YYC_V]

Oh man, this is becoming a bit of a saga. I still dont have an ETA on the part either.

 

[Dinosaur]

It seams that the correct dealer in the correct city, showed no order. But with a lot of digging, she found the order from the right dealership but in a city 60 miles away. 😳 She's looking into what the @#$% is going on.
All this over a simple wheelhouse liner

 

[Dinosaur]

I just got off the phone with Leslie, the support rep, she said they have told her the part will arrive on the 20th. we arn't sure if they meant February or March, so if its not here by Monday (2-10-23) I'm suppose to call her back. She did tell me they have not given the wheelhouse liner a new part number. I hope we all have our part soon, so contact your parts guy and have them check on it again.

 

[John_Bickhart]

I've been waiting on turbo's for 9 months and my dealer expected at least 3 more months. My dealer said they waited 18 months for a ZL1 blower.

 

[YYC_V]

I just got off the phone with Leslie, the support rep, she said they have told her the part will arrive on the 20th. we arn't sure if they meant February or March, so if its not here by Monday (2-10-23) I'm suppose to call her back. She did tell me they have not given the wheelhouse liner a new part number. I hope we all have our part soon, so contact your parts guy and have them check on it again.

Any updates on this one? Did you get the part, Dino?