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Attention Escalade owners broken sideview mirror fold function

25K views 62 replies 25 participants last post by  EricVonHa  
#1 ·
This is a follow up post from about a year ago when I disassembled my drivers side mirror to figure out why the retract/fold feature was no longer working. I could hear the motor running and feel the vibration within the mirror. So, I took the entire mirror off of the truck and started into the disassembly process. Removing the mirror from the truck is not difficult at all but getting inside the internals requires some patience and knowledge to keep from breaking the glass and the frame. Both break rather easily. Once I had the entire mirror apart and , I located the the sealed motor unit that drives the retraction feature. I removed the three pins holding it inside the mechanism and pulled it free. Knowing that the motor is working, I was certain that something inside the unit was broken. I got the motor locked into a vise and pried it open revealing the gear mechanism. Keep in mind this motor and gear unit is spring loaded and is NOT designed to be serviceable or taken apart. (It doesn't even have a part number) .....but with the right tools and knowledge it can be done. It was clear very quick what was wrong. There is a plastic gear about the size of a dime that is fused onto a metal shaft. That plastic gear becomes brittle and breaks over time. Once the gear breaks, you no longer have the folding feature that keeps jack-wagons from throwing a shoulder into your mirror in the parking lot on the way to their jalopy.

The update is this: THERE IS A FIX COMING SOON !!!

There is a company that is in the final stages of developing a replacement unit that made entirely of metal and will not break. For those that are willing to take their mirror apart, the replacement gear will be available for about 50 dollars. For those that are not mechanically inclined or do not have the tools, time or patience to complete the retrofit themselves, I will be offering a service that will get your mirror back up and running. I am tossing around a few different ways to accomplish this including the following:

Option 1 - Mail customer replacement gears directly from part manufacturer.
Option 2 - Have customer remove entire mirror and mail it in for retrofit. In this instance the customer would go without mirror until I can turn it around.
Option 3 - Customer pays a core charge and I send them a replacement mirror with new gears. Core charge refunded when I receive your broken mirror.
Option 4 - Customer pays core charge for a replacement motor fitted with new gears. Core charge refunded when I receive the broken motor.

Pricing is still TBD as I wanna make this affordable for the Escalade community but I will be spending time and effort doing it. I would be open to what people think this is worth based on what a new mirror costs from the dealer and the hassle of trying to find a used one that will certainly face the same issues down the road. Ideas and opinions welcomed
 
#6 ·
I heard from the gear manufacturer today and the prototype gear set will be ready late next week. It will be installed into one of our test motors to ensure 100% fit and function. When this is complete we will begin to take pre-orders and begin to build up a stock of ready-to-go replacements as well as preparing for the DIYer's and simple motor swaps. Thanks for your patience.
 
#7 ·
Sounds like you may be on to something good...

Option 5 - Customer pays core charge for a replacement motor fitted with new gears and the disassembly instructions with illustrations, in a PDF format . Core charge refunded when I receive the broken motor.
 
#19 ·
I would go with option 3 or 4. I have a broken gear. I just took the housing off and disconnected the motor wire. I guess at the end of the day it would have to be at a low price point for me. I dont use that function very often so why pay big bucks to fix it? Everything needs on the mirror still works.
 
#20 ·
Yes you are correct that everything still works but one thing that may not be affecting you (but does affect many) is when this gear is broken inside, the mirror has noticeable play. The reason is because the internal gears when mated and working properly holds the mirror tightly in place. When this particular gear is broken, the mirror rattles slightly and causes the reflection to become blurry.




----------

----UPDATE----

I spoke with the gear manufacturer today and we have an update and a forecasted availability date. In addition there has been a change in the product itself. During the testing it became obvious that mating a metal spur gear with a plastic worm gear was going to be problematic. The mating of metal and plastic when the plastic is not designed for it, causes the plastic to wear prematurely. So, to address this the new replacement gear has been changed to a reinforced plastic with a thicker cross section to eliminate the stress concentrations which cause fatigue cracking. This comes with an additional benefit of a lower cost. For the DIYer the gears will be sold in pairs can be purchased for 49.00 coming with a lifetime warranty on the parts. The testing took place on a replacement motor and was cycled 5000 times at which time the motor gave out. The gear itself was good as new. So, now the gear outlasts the motor.

I am still working on the pricing models for those who are not mechanically inclined or don't wanna mess with taking things apart. I should have this ironed in plenty of time for the launch in mid to late June. I appreciate yall's patience and will definitely make this worth the wait.

Hunter
469-766-2667
 
#23 ·
Ugghhh man its sorta hard to explain how its done but rather easy to do. if you are wanting to pull the whole mirror off the truck you need to start from the inside and remove the plastic cover at the base of the window. Behind that you will find three nuts holding three studs that hold the mirror on. I suspect that if you have no power, no signal that you have either blown fuse or a cut wire.
 
#25 ·
hmmm so the plastic was cycled 5000 times, how did the worm gear look? Generally when you place two friction devices against each other in motion for a prolonged period the softer material always wears at an accelerated rate. This is certainly pronounced when using metal against plastic, but even a very hard plastic against a softer plastic can cause issues. Any thoughts on also replacing the worm gear?
 
#26 ·
Klaus,

The worm gear was just fine after all the cycling. I asked the same question and apparently the new harder plastic isn't too hard so as to damage the worm gear. Remember, the majority of these break as a result of someone pushing the mirror to a closed position (or simply bumping it hard enough) breaking a tooth or three on the spur gear. Not that many are simply worn out from what I have seen. Furthermore, the worm gear has a much smaller surface area and doesn't suffer from the same surface fatigue as the worm gear.
 
#27 ·
Ah so that's my next question- just how robust ARE these to being manually folded and can you see a potential way to improve this? Manual folding is going to happen- someone is going to smack into the mirrors, someone is going to forget to fold them in a car wash (or sometimes that car wash actually folds them OUT for you!) or other things- there should be some level of reasonable "break away" and I'm curious if you can identify if that's the case?
 
#28 ·
Klaus,
Unfortunately the way this thing is designed its impossible to allow for manual folding. The two gears (worm and spur) are the two parts that hold the mirror in either the extended or folded position. Big design flaw from what I can tell. Once the spur gear is broken, then there is 1-2 millimeters of play and the mirror will vibrate making everything blurry driving down the road. I am guessing there could have been a different design that allows for both manual and auto folding, but this one doesn't allow for it. The best plan of action is to fold them in when away from the vehicle.......that way shoulders wont catch it and vandals are not likely to pull it out from the folded position. Always remember to fold them in at the car wash
 
#31 ·
The latest update is the first batch of gears should be available in the next 2 weeks. (Mid June) If that changes I will update everyone. Yes, the replacement gears will be sold separately for the DIYer and various full service options will be available for the others who either don't want to jack around with the internals or don't want the hassle.

As to what holds the gear to the motor shaft. The worm gear protrudes on the shaft coming out of the motor and is molded onto the metal. The spur gear is molded onto its rotational shaft as well which is the gear we are replacing. Its not rocket science but it will require some know-how to remain intact.