[texjrk]

Have had ats about a month now, in very dry climate. Ran it through car wash yesterday with
the normal spray to enter and standard wash. Turned off the car during the wash and restarted at completion.--no power steering at all. Can just imagine what would happen in a heavy rain or water puddle. Happened to a small female that didn't have the strength to muscle it.
Very dangerous situation. Have appointment with the dealer in a couple of days. Very concerned with electronic steering.

 

[zr1mom]

Other owners have had issues with the electronic steering but so far haven't seen what causes it or a fix.

 

[Cadillac Customer Service]

Texjrk, I'm so sorry to hear you experienced this! I can understand how this would be frustrating for you, especially after owning your ATS for only a month. Please keep us updated after your dealer visit, and if you would like me to investigate further for you or contact your dealer for you at any point, please let me know! I'm available via email at [email protected], and including the last eight of your VIN in your email would be very helpful.

Best,

Katie
Cadillac Customer Service

 

[texjrk]

ats vin 8D0135985. HAVE CALLED CADILLAC HOUSE AND THEY SAY BRING IT IN 12/26/12. WILL BE THERE EARLY. REALLY AFRAID TO DRIVE CAR IN WET SITUATIONS AS STEERING IS NEARLY IMPOSSIBLE.
DEALER IS AUSTIN TEXAS. THANKS FOR ANY HELP POSSIBLE-- THEY STILL HAVE MY TRADE IN---

 

[Cadillac Customer Service]

Thanks for your prompt response, texjrk! I checked my GM resources and can report there are no open recalls on your ATS. If you're still having concerns while working with your dealer this week, please do email me and I can step in to follow up with them on your behalf. Your safety is of utmost importance to Cadillac, and I will also be in the office 12/26 and will be sure to check my email that day in case you would like further assistance!

Katie
Cadillac Customer Service

 

[pever]

I had the power steering failure today while driving -pulling away so not at any real speed. Appropriate error message in the DIC. Pulled (!!!!) over, restarted, no problem after that - except maybe a tad anxious.

2.0T AWD Automatic

 

[bungee91]

I received this same error for the 3rd time this morning. Initially I seen it for the first time a couple of weeks prior, now I had it come up this last Friday and again this morning.
I have an appointment with the dealer this Thursday to see if they can do anything.
I don't actually lose power steering at all, I just receive the message. It seems to only happen when turning from a dead stop. All 3 times were when turning left. I don't believe it to be idle related but not certain. Remember too that manual transmission cars typically have a bit higher idle programmed into them for drivability with clutch engagement/etc.

I'll post results if the dealer has any luck figuring this out.

 

[frankc5r]

I received this same error for the 3rd time this morning. Initially I seen it for the first time a couple of weeks prior, now I had it come up this last Friday and again this morning.
I have an appointment with the dealer this Thursday to see if they can do anything.
I don't actually lose power steering at all, I just receive the message. It seems to only happen when turning from a dead stop. All 3 times were when turning left. I don't believe it to be idle related but not certain. Remember too that manual transmission cars typically have a bit higher idle programmed into them for drivability with clutch engagement/etc.

I'll post results if the dealer has any luck figuring this out.

I have had sveral messages like u but never felt anything in the steering but do get the "service pwr steering" message.
Dealer checked and got C054 chassis error code which is angle sensor. Reprogrammed ecm and reset sensor but few hrs later
got same message so problem is not fixed. Dealer put in the latest ecm flash so obviously they have not found the software
glitch yet.
frank

 

[pever]

My service appointment for an actual power steering failure (plus a "service power steering" message) is Wednesday. I will report back on what, if anything, they conclude.

 

[Cadillac Customer Service]

My service appointment for an actual power steering failure (plus a "service power steering" message) is Wednesday. I will report back on what, if anything, they conclude.

Pever, thank you for keeping us in the loop! I'm happy to investigate concerns further for you (or contact your dealer to follow up on an lingering concerns post-appointment), so please private message me anytime for further assistance.

I have had sveral messages like u but never felt anything in the steering but do get the "service pwr steering" message.
Dealer checked and got C054 chassis error code which is angle sensor. Reprogrammed ecm and reset sensor but few hrs later
got same message so problem is not fixed. Dealer put in the latest ecm flash so obviously they have not found the software
glitch yet.
frank

I received this same error for the 3rd time this morning. Initially I seen it for the first time a couple of weeks prior, now I had it come up this last Friday and again this morning.
I have an appointment with the dealer this Thursday to see if they can do anything.
I don't actually lose power steering at all, I just receive the message. It seems to only happen when turning from a dead stop. All 3 times were when turning left. I don't believe it to be idle related but not certain. Remember too that manual transmission cars typically have a bit higher idle programmed into them for drivability with clutch engagement/etc.

I'll post results if the dealer has any luck figuring this out.

Frank and Bungee, thank you as well for keeping all of us up-to-date on your progress! I look forward to your updates, and I'm just a private message or email (Katie_Lucille[email protected]) if you would like my assistance working with your respective dealerships.

Best,

Katie
Cadillac Customer Service

 

[danscrim]

I received this same error for the 3rd time this morning. Initially I seen it for the first time a couple of weeks prior, now I had it come up this last Friday and again this morning.
I have an appointment with the dealer this Thursday to see if they can do anything.
I don't actually lose power steering at all, I just receive the message. It seems to only happen when turning from a dead stop. All 3 times were when turning left. I don't believe it to be idle related but not certain. Remember too that manual transmission cars typically have a bit higher idle programmed into them for drivability with clutch engagement/etc.

I'll post results if the dealer has any luck figuring this out.

Just had my first experience with this. Turning left from a dead stop and I got the error. No loss in steering or anything. I'm going to hold off on bringing it in until I hear what comes out of your service visit. Thanks bungee!

 

[pever]

My dealer reports:

"Steering position signal calibration not programmed".​

Now programmed. I am new to the dealer, but hoping they are as good as they seem. :thumbsup:

(They are now tracking down my driver's seat memory glitch - inconsistent memory of position.)

 

[frankc5r]

My dealer reports:

"Steering position signal calibration not programmed".​

Now programmed. I am new to the dealer, but hoping they are as good as they seem. :thumbsup:

(They are now tracking down my driver's seat memory glitch - inconsistent memory of position.)

Tell them to do recall 12262, seat memory control module. The module was not replaced but it was reprogrammed. So far so good.
The number 12262 is from my dealer invoice printout and may be the recall number but in any case your dealer should be able to find it.
My dealer service writter was writiing up the steering problem when he said we will do the seat module recall at same time.

Let us know about whether your steering problem is fixed.

frank

 

[pever]

As best I understand it, Bulletin 12262 REMOVES the seat memory association from the key fobs leaving seat positioning to the CUE personalization and door buttons. If you have more than one frequent driver, you might not want that change. It is not a fix, per se, but rather it seems to be a work-around based upon a notion that the user is misunderstanding how it should work... from what I have learned.

 

[frankc5r]

As best I understand it, Bulletin 12262 REMOVES the seat memory association from the key fobs leaving seat positioning to the CUE personalization and door buttons. If you have more than one frequent driver, you might not want that change. It is not a fix, per se, but rather it seems to be a work-around based upon a notion that the user is misunderstanding how it should work... from what I have learned.

Thanks for that explanation but I am unaware that CUE can change seats based on which driver is using car. Does the driver have to enter
CUE to change seat position. Pretty tough for a big guy getting into car that a small person has been using. I am probably
misunderstanding.
frank

 

[Sir CussFreq]

Usually if you're in that type of situation, you'll want to have Easy Exit enabled (through Vehicle settings in CUE) so it will move the seat down and back when you open the door after turning the car off, and will automatically move it into the saved position of whichever key fob is being used when you start the vehicle (memory recall).

Note that you can adjust the position of the seat after Easy Exit. The default position of the easy exit (in my opinion) was too far back and the B pillar was interfering with my ability to get in and out of the car. It's like the seats were designed for a coupe. I moved it forward until it was flush with the B pillar. It pretty much just lowers the seat so that I have more room between it and the steering wheel, since the steering wheel adjustment isn't powered.

 

[pever]

I am probably
misunderstanding.
frank

Page 5-44, Auto Memory Recall. This personalization adds a bit of seat positioning control (timing) beyond the door panel buttons. But you could lose the ability to assign seat position to the key fob, including storing the last seat position to your key fob, if you get that recent software change.... If I understand what was explained to me earlier today.

 

[bungee91]

I have a loaner car (ATS Luxury 3.6 AWD) while my car is in the shop for this error (among a couple of other things). Anyhow my loaner car had this EXACT same error this morning on the way in to work... I'm guessing if the dealers car has this error GM really has NO fix for this.. I laughed pretty hard when the car displayed this today.. :yup:

 

[bungee91]

Got a call from the dealer, as for the power steering error it is supposedly related to a power steering gear that they will be replacing.
He stated the part wouldn't be in until some time next week, and I'll have to bring it back for them to replace it.

 

[PeteK]

Not sure if this in a new thread or not but, it looks like there is a firmware updated to the power steering unit to fix this now:

http://sandyblogs.com/techlink/?p=1558