I have to agree with so called "DEALER HELP" :banghead:
More often than not, their advice is wrong. Instead of telling you I am not certain, or I will look it up, they just tell you anything.
This is not only of Caddy, but of other dealers I have dealt with in the past as well including Jeep and Dodge.
I tend to rely on my local mechanic who has been in business for 20 years.
Makes you wonder about taking your vehicle into caddy and spending 40% more for the same work, being done by a so called "professional".???
Hard to imagine seasoned caddy pros when most of the time there are "kids" working in the service dept., and never the same kid from year to year.....
Sometimes the best advice is no advice..............OR simply stating I DO NOT KNOW.
Sort of reminds me of the guy you ask for directions. We have all done it and we have all received the WRONG directions. Why didn't he/she just say I am not sure. Instead, they give you the wrong info and you waste another 20 min.