The shape of those cracks scream rock chips from the road.

 

But how on the roof?

 

Yeah, those aren't stress cracks... looks like impacts.

 

gnarly bird turds?

 

Update. Estimated repair cost is $4800!! Glass is $1150, and labor is $3500. It's a 3-4 day repair job. I'm going to try to fill the crack for the time being, but try not to get any cracks!

 

And people question me wanting a metal roof option....

 

Don't look like stress cracks, they are likely impact. Had 2 tiny tiny cracks on my Tesla roof glass. Came off a larger truck dropping tiny pieces of dirt and tiny pebbles and rocks. Safelite can seal those and prevent them from turning into cracks that will expand due to heat.

Alternatively some States like Florida have zero deductible glass coverage if you carry Comprehensive. Safelite can do that too and due to newness of car, only factory glass likely to be available.

Good luck

 

The glass roof of my 2023 DE Lyriq developed a long crack. I thought it was a stress crack (covered by warranty), but Cadillac says it was a stone chip (not covered by warranty).

In any event, my car insurance will pay to replace it (with zero deductible, which is remarkable!).

The repair shop I was sent to (that does only sunroofs), after some investigation, said they couldn't do it and so I was sent back to Cadillac (okayed by insurance). My dealer has zero idea when the part might be available. It feels like this is the first Lyriq roof to be replaced....ever.

Anyway, just curious if anyone has experience with this.

Thanks. View attachment 651883

 

The glass roof of my 2023 DE Lyriq developed a long crack. I thought it was a stress crack (covered by warranty), but Cadillac says it was a stone chip (not covered by warranty). In any event, my car insurance will pay to replace it (with zero deductible, which is remarkable!). The repair shop I was sent to (that does only sunroofs), after some investigation, said they couldn't do it and so I was sent back to Cadillac (okayed by insurance). My dealer has zero idea when the part might be available. It feels like this is the first Lyriq roof to be replaced....ever. Anyway, just curious if anyone has experience with this. Thanks. View attachment 651883

Today, 11/1/24 I was driving my new Lyriq with 300 miles on it when the Sun roof shattered on the freeway. I was traveling at 65 mph and it sounded like a bomb. Entire sunroof shattered with flying glass chipping the paint. Dealer in Thousand Oaks stepped up and gave me a brand new Lyriq loaner. Not sure if they will fix car or replace. Pretty frighting experience.

 

did you search? the reason i say this is that someone not long ago had a similar complaint

 

Stupid me forgot to search! Found it and I'll delete this thread.

 

Same issue for me. The glass roof of my 2023 DE Lyriq developed a long crack. I thought it was a stress crack (covered by warranty), but Cadillac says it was a stone chip (not covered by warranty).

In any event, my car insurance will pay to replace it (with zero deductible, which is remarkable!).

The repair shop I was sent to (that does only sunroofs), after some investigation, said they couldn't do it and so I was sent back to Cadillac (okayed by insurance). My dealer has zero idea when the part might be available. It feels like this is the first Lyriq roof to be replaced....ever.

Anyway, just curious if anyone has experience with how long this might take? Everyone I encounter seems clueless...

 

There have been a few like this posted in the FB group.

 

We just had are fixed glass roof replaced on our 2024 lyric and not the radios does not work. Work while we drove it there and now it doesn’t. Does anyone know if there is any wire or connection to the glass or around the glass that could have gotten damaged?

 

They could have bumped the shark fin and dislodged a wire... That will have to be checked.

 

Same on mine and same place, here is the thing it took one hour to replace and the glass company that the dealership hired only charges 350 dollars for the labour. Was back in my hands after a couple hours curing time. Not sure why some are saying it takes three days?????? Al products were GM certified and hasn't been an issue since. The dealership had dropped the headliner for the glass company that took an hour also just to be transparent.

 

I had protective film added just in case it can help. These roofs have two locating pins that hold them very rigid I'm wondering if this might be a problem if the body flexes at all?.

 

The state contractor rejected my rock damage claim so nearly 10 months later mine still hasn't been repaired. Glass is backordered as well so oh well.

 

I just noticed this crack on my glass as well. Has anybody else had a dealership experience recently?
I emailed socialmedia@gm.com
Mine is a 2024.

 

We do truly regret to hear of this crack you have discovered with your LYRIQ. Our team is happy to know that you have been able to send us over an email and we will be sure to get in connection with you shortly.

 

I just had a random crack on my 2024 with 5,000 miles. I had been hearing creaking from my front passenger side and rear driver side glass for the last few weeks. This is definitely a manufacturing issue.

 

Experiencing this crack and cracking sounds within your 2024 LYRIQ is not what we wish to hear. Our team is here to bring you support with any concerns you may have and would like to gain more details on this. If you are still experiencing this, please send us an email to socialmedia@gm.com and do be sure to include your Username and Forum name in the subject line.

 

As an update, Cadillac Customer Care reached out with very nice emails. However, don't get sucked in. They can't resolve anything. My roof is cracked, there is an impact point, I get that a rock flipped up and hit it. It's not like it's a windshield. If this roof is so fragile that it can't stand a rock glancing off, that is a very poor design. Do not buy this car!

 

You expect glass to be impervious? Stuff happens that is not the manufacturers fault. If it was damaged by a rock, file an insurance claim. Rock damage is NOT a manufacturing defect, so there should be no expectation of it being covered by warranty.

 

Nothing is impervious.

 

 

It is a relatively new area. Everyone knows windshield glass isn’t covered by warranty, but overhead glass is a new area. Pretty much everything glass isn’t covered, headlights being an example.

My car has the moon roof but I opened it when test driving the car and doubt I will again. I would not have a glass roof if I had a choice.

If there is no indication of any impact damage and it’s a crack, I think you could make a case for install error, but if there is a clear impact point, well I’d put it in the same category as windshield.

 

Does sound like quite an ordeal if the top glass cracks based on the couple threads about it posted here.

That said, I love the panoramic glass roof. Was one of my must haves when shopping around for a car. Don't need the opening option though as that's rarely usable here in Texas weather.

 

I had this problem with my brand new Optiq, got Cadillac to replace it under warranty after multiple third party assessments agreed it was a manufacturing defect.

 

Roof glass cracking is a good reason to get the dual pane sunroof. Smaller glass sections less prone.

 

Well understand that the sunroof is all one piece so if any glass cracks in the sunroof , to replace small glass in front of the sunroof you have to replace whole sunroof!! So be aware of that👍👍👍✌

 

Has anyone had their sun roof glass crack on their Lyriq?

 

Has anyone had their sun roof glass crack on their Lyriq?

We deeply regret to hear about this crack within the sunroof of your LRYIQ. As we understand that your time is valuable and you are seeking assistance with this concern, we would be more than happy to help. To continue, do send us an email to socialmedia@gm.com and add in your Username (tombernasconi) and Forum name to the subject line. We will watch for your email as you send it over.

 

Yes, there have been a few threads started on it. Try searching.

 

No, but I seem to recall seeing one posted in the past.

 

been many threads - search bar is your friend.....