Cadillac Owners Forum banner
  • BEWARE OF SCAMMERS. Anyone trying to get your money should be checked out BEFORE you send anything anywhere.

'21 Escalade whining noise

142 views 3 replies 4 participants last post by  Cadillac Customer Service  
#1 ·
We've been experiencing a whining noise as the vehicle starts and when accelerating from zero to road speeds. You can hear whining as the transmission shifts up through the gears. It's not too noticeable during downshift as is during acceleration. I took it to our Cadillac dealer for service, and they replaced the drive belt and tensioner, and the problem still persisted. I asked did they test drive the vehicle to listen to the whin and they did not, but we were out of $644.00 for the repair. Needless to say that I'm upset that you pay for a luxury vehicle and these things happen. I'm an engineer and I understand inherent failures, but if discovered, design a fix, fix the vehicle (s) and not charge the customer, especially since the customer has met all of the Preventative Maintenance Service checks that's recommended by the manufacturer. These vehicles aren't cheap, and the customer deserves excellent service because they've put their trust into the engineering expertise of the manufacturer.
 
#4 ·
When you invest in a Cadillac vehicle, confidence within that vehicle should be represented and we want to see this be restored. Experiencing this persistent whining noise after your repair was completed can not only lead to worry but confusion as well. Customer concerns are highly important for us and we would like to learn more and connect with your preferred dealership team. When you have a moment, do send us an email to socialmedia@gm.com with the addition of your Username and Forum name in the subject line.