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2023 Escalade V - painful

17K views 26 replies 17 participants last post by  charie  
#1 ·
I purchased a new 2023 Escalade V about a month and a half ago. Currently it has 2,500 miles on it. Today is 2 weeks and a day that it has been at the dealership for repair with no end in sight. While driving it, the check engine light came on and it started shuttering when I was accelerating. Then, to the right of the tachometer, the following warnings came on: Service traction control, rear axle system off, service stabilitrak. I took it right over to the dealer and they were able to take a look at it that day and told me that it was a bad ignition coil. They ordered the part, it arrived the next day and they installed it. They said they took it for a test drive and the check engine light was off but it was still shuttering when they accelerated. They started doing additional tests on it and said they performed a test on the fuel injectors and said one of the fuel injectors was clogged. I'm not sure how this could happen being brand new, 2,500 miles on it and not even really driven as aggressively as the V should be driven. So since the dealer has "never worked on a V before", they are running into issues where they don't realize that things are single use, such as the intake and additional gaskets. So as of today, they tell me they now received 2 gaskets they've been waiting for since last Tuesday and are hopeful they will be finished by the end of the week. My service advisor has basically avoided me and my calls as much as humanly possible. Barely any communication from the dealership, I've literally had to drive over to get updates, most of which have been "still waiting on parts".

Any thoughts on this situation would be appreciated. After spending this much on the V, I would have expected better reliability and better customer service from the dealership. I also opened up a ticket with Cadillac last Thursday and that has been basically worthless as well.

Thanks!
 
#2 ·
Call Cadillac and tell them exactly what you wrote, about your dissatisfaction with the car and with the dealership. If they don't offer a satisfactory resolution, you can hire a lemon law lawyer. You can ask them to replace the car with a new one, buy the car back, or do a cash and keep. They'll basically offer you around $50k minus your attorney fee for the problems you've experienced. The car isn't marked as a lemon, but you can't lemon the car in the future.

1-866-790-5600
 
#4 ·
I wasn't looking for sympathy. Maybe I should have clarified that. I was more interested in whether or not anyone with the V has experienced something like I'm dealing with.

I'm definitely on the phone with Cadillac every day and they aren't helpful whatsoever. They push me back to the dealer.

Lemon laws here in NYS, similar to CA, 30 days out of service due to repairs as well here. I will go that route on day 30 but hoping I don't get to day 30.
 
#5 ·
I wasn't looking for sympathy. Maybe I should have clarified that. I was more interested in whether or not anyone with the V has experienced something like I'm dealing with.

I'm definitely on the phone with Cadillac every day and they aren't helpful whatsoever. They push me back to the dealer.

Lemon laws here in NYS, similar to CA, 30 days out of service due to repairs as well here. I will go that route on day 30 but hoping I don't get to day 30.
My car was only in service for 2.5 weeks when Cadillac offered to buy it back or have it replaced. The primary reason I contacted Cadillac was not about the car itself being broken, dealer was replacing dash screen and then couldn't get the car to start, it was about the horrible service and total lack of communication from the dealership. I kept calling to say I wanted to file a complaint about the dealership, and out of the blue they offered to replace it or buy it back. That's when I told my lawyer about it, who lemoned my '22 S class after it spent 72 days in service during the first year of ownership, and he told me to go the "cash and keep" route since I still needed the car, and resale value was higher than the buyback since usage fee was based on + 20k miles.
 
#6 ·
I literally was in your shoes last year. Brand new 22 Sport Platinum. Owned it for 3 weeks, started shuddering and same codes you mentioned. They said it was an ignition coil, replaced and sent me on my way. Same issue again and they said it was the fuel injectors. They were back ordered so I had a loaner for 2 months. Final got Escalade back and the next day same issue. Back to the shop, flew in an engineer who said to replace the lifters. I’m afraid you are in for a long problem and fix.
 
#15 ·
Just found this thread doing research for the EXACT same problem to the letter. Same symptoms, same errors. Has been at the dealer for a week with absolutely no communication. Service advisor dodging me. When I did finally get a hold of her, she told me they needed to replace the turbo and rebuild part of the engine. I was floored. If she can find the turbo, I guess she can replace it. Anyway, I’m hoping to get more info Monday. OP, what was the resolution for yours??
 
#20 ·
Got a call from the dealer today. Said “vehicle is done!” Didn’t have time to go get it today, headed there tomorrow. I don’t trust anything the service advisor says at this point, but she said they isolated it to one injector. I doubt I’ve seen the end of this based on the other comments here. Will keep you all posted. Honestly thinking about selling based on what’s going. I mean I love it, but they obviously have serious systemic design/engineering issues.
 
#26 ·
I’m not sure if everyone has read their handbooks but in it there’s a website with the BBB that if to file a complaint it goes next level. If you want anything done quickly file there and the dealer will make it right a lot quicker than if you let them drive the complaint at their own speed.