I purchased a new 2023 Escalade V about a month and a half ago. Currently it has 2,500 miles on it. Today is 2 weeks and a day that it has been at the dealership for repair with no end in sight. While driving it, the check engine light came on and it started shuttering when I was accelerating. Then, to the right of the tachometer, the following warnings came on: Service traction control, rear axle system off, service stabilitrak. I took it right over to the dealer and they were able to take a look at it that day and told me that it was a bad ignition coil. They ordered the part, it arrived the next day and they installed it. They said they took it for a test drive and the check engine light was off but it was still shuttering when they accelerated. They started doing additional tests on it and said they performed a test on the fuel injectors and said one of the fuel injectors was clogged. I'm not sure how this could happen being brand new, 2,500 miles on it and not even really driven as aggressively as the V should be driven. So since the dealer has "never worked on a V before", they are running into issues where they don't realize that things are single use, such as the intake and additional gaskets. So as of today, they tell me they now received 2 gaskets they've been waiting for since last Tuesday and are hopeful they will be finished by the end of the week. My service advisor has basically avoided me and my calls as much as humanly possible. Barely any communication from the dealership, I've literally had to drive over to get updates, most of which have been "still waiting on parts".
Any thoughts on this situation would be appreciated. After spending this much on the V, I would have expected better reliability and better customer service from the dealership. I also opened up a ticket with Cadillac last Thursday and that has been basically worthless as well.
Thanks!
Any thoughts on this situation would be appreciated. After spending this much on the V, I would have expected better reliability and better customer service from the dealership. I also opened up a ticket with Cadillac last Thursday and that has been basically worthless as well.
Thanks!