[bonj]

Update on the backup camera dimming problem - no fix in sight

The problem: when backing out of the garage, the backup camera screen is dimmed, and remains dimmed for some time after exiting the garage. In bright sunlight the dimmed screen is impossible to see.

A potential fix? I was told by a service manager at my dealership in June that a fix for this problem would be available by the end of June. No fix was announced at the end of June. Have heard nothing since. Yesterday I called the dealership and spoke to a different service manager. And, while he said this problem has been reported to GM, he did not know if GM was actually working on a fix. I also called Cadillac corporate customer service and the representative did not know if GM was working on this problem. So at this point I am not sure if GM is actually working on a fix for the backup camera dimming problem.

However, Cadillac did release an infotainment system fix for problems not related to the backup camera. So far, I have not experienced any of the problems described in this fix.

Fix Released For Cadillac XT4, XT5, And XT6 Infotainment System Issues

Cadillac has issued a fix for the 2021 Cadillac XT4, XT5 and XT6 to address an issue with infotainment display screens turning black or freezing.

cadillacsociety.com

Cadillac has released a service update for model year 2021 XT4, XT5 and XT6 luxury crossovers to address an issue with the vehicles’ infotainment system.
The problem: the infotainment display in affected vehicles may appear black or freeze. In addition, the vehicle may not play audio in cold weather conditions. This issue will also cause the vehicle to not emit the chime that indicates a key has been detected or inserted.
The hazards: while this problem may be inconvenient, it does not pose any immediate safety risk(s) to vehicle occupants. However, if the screen is black and/or frozen, certain vehicle features may not be available or accessible. Because of this, this action is a service bulletin and not a recall.
The fix: a dealership service technician will evaluate the affected vehicle to determine if a radio software update is necessary. If needed, the update will be performed, which should prevent the infotainment screen from going black or freezing again in the future.

RAk76 - I found your post on your rear vision camera dimming problem. We just leased a 2022 XT5 and are having the same problem. Have you had any update from your dealer on your dimming problem? Thank you.

 

[bonj]

Rak76, thanks for your reply. We just picked up our car from the dealer. We were told there is no fix at this time. We plan to take photos when we have problems. If anything changes I will let you know. Thanks again.