2019 XTS Prem Lux AWD Phantom Gray/Ebony traded 2017 CT6 Prem Lux AWD Stellar Blk
My car was built June 2018 and the loaner that I am driving was built April 2019. The CUE in the loaner defaults much like what your CUE is doing after your Radio Control Module was replaced. The CUE in my car acts like the CUE in your car prior to you getting the Radio Control Module replaced. I am thinking that perhaps something else changed with the CUE months after my build date.
My car is yet in service with no word from the infotainment engineer. Basically all that has been done is to gather the same information that they collected weeks ago. I was so frustrated that I went to the service department with the intent of just picking up my car as after seeing that the loaner does the same thing I do not see a fix and just figured all Cadillac was doing was just wasting my time.
The service manger asked me not to take my car as we had already come this far in the process and the infotainment engineer is supposed to be contacting him tomorrow to let him know what service is to do.
The service manager is also saying that he is doubtful that under the circumstances the infotainment engineer will come back with a resolve but wants to see what he is going to say. I let the car stay in service and we will see what happens tomorrow.
I believe we both agree we can live with this issue if we have too, but it is not right. In that all the 2019's with the updated CUE are experiencing this issue I would think that there would be enough complaints that Cadillac would really want to get this issue resolved but perhaps many owners are not that concerned and are not affected by the CUE screen display selected app defaulting to a different app at start up.
One poster stated that Cadillac may not see this as a major issue and more of an inconvenience to owner so it is not high on their list, but the CUE also has other issues that are being reported and there are still a lot of owner who are not happy still with the CUE in general even though it has been updated.
I will post back tomorrow with what one way or another will be for me and end to this saga
Absolutely no word from the Infotainment Engineer. I pick up my car toady. The bottom line is appears that there is no fix and it looks like this issue is something that Cadillac is not overly concerned about. Once again Cadillac attitude seems to be as long as it works, it does not have to work as advertised nor correctly it just has to work.
Good luck on your end but you might be better off if you like me just try and live with this issue. No reason to risk getting your car damaged in service or sitting aimlessly on the dealer lot over nothing😎
Infotainment Engineer just contacted the dealership, at this time there is no fix end of story