[Wkjanak]

Has anyone had this problem? While connected to CarPlay, the screen blanks out, if you are on a phone call or listening to music, it goes away, the Cadillac emblem shows up on the screen, and eventually CarPlay reconnects and every thing goes back to normal. All this takes about 30 seconds. Cadillac service’s first fix was a software update. Their second fix was to disconnect Bluetooth while cable connected to CarPlay(of course, that didn’t work). Now they say that I have to wait for the next software update. Anyone have this issue and found a real fix?

 

[KRDCAD]

Now they say that I have to wait for the next software update. Anyone have this issue and found a real fix?

WTF?

 

[Crstfr74]

had this same issue in our new xt4.. the screen would black out connected to the usb running carplay.... so wife started using the bluetooth... seems like after the last apple update, we havent had any issues using carplay now... the screen stays up running waze, and i'm able to play music off my phone as well while connected.. but that car sat at the dealer for a week for that issue and they could not reproduce it.. go figure~.. but fingers crossed, it seems to be working now.

 

[Docray1]

Has anyone come up with a solution to fix this issue? My XT4 screen intermittently cuts out (both with CarPlay engaged and not). I would like to know if there is a way to reset the Cue system or to force it to reload the most current software. Thanks in advance!

 

[I Wiz]

Has anyone had this problem? While connected to CarPlay, the screen blanks out, if you are on a phone call or listening to music, it goes away, the Cadillac emblem shows up on the screen, and eventually CarPlay reconnects and every thing goes back to normal. All this takes about 30 seconds. Cadillac service’s first fix was a software update. Their second fix was to disconnect Bluetooth while cable connected to CarPlay(of course, that didn’t work). Now they say that I have to wait for the next software update. Anyone have this issue and found a real fix?

Yes, I have the e same problem. Occurs when Apple play is being used with gps and I try to use the phone
Dealer has not really been helpful and no resolution
Lease is up in a few months so doubt I’ll pursue it.