[bigdonk]

I have had more issues than I would like with my 2015i Escalade purchased in mid December. I'm at my second go round in service at 2500 miles.

I have been experiencing a rough idle after the first week or so of ownership. It seems worse today then it was at 500 miles and at 1500 miles when a Dealer looked at it the first time. I was told they couldn't reproduce the issue and that since there were no codes they couldn't do anything.

I dropped it off again on Monday this week for its second OnStar module replacement as well as the idle/vibrations and went back in yesterday to go for a drive with the tech. Mind you we are now getting some random vibration noises that make me think its getting worse. Passenger door lock makes annoying vibration as well as a random noise from the steering column. It also feels worse to the wife and I then it did weeks ago.

I went for a drive with the tech and it wasn't really that noticeable until after about 15 minutes it started to do it again. The tech told me its normal for these new variable timed engines as they are continuously trying to adjust the timing. I wasn't crazy about that answer and when we got back to the Dealership while we were talking some more sitting still is started to get worse where he could easily feel it in the passenger seat. He again said that was normal "unless" it did that continuously for a bit. Since its only happening for a second or two and then goes away for 5 or 10 seconds before coming back he is saying its normal and nothing is wrong.

I am going to stop by a different Dealer this week and test drive another Escalade or two and see if they have any similar issue before I decide my coarse of action, but wanted to know from an official Cadillac Rep if a brand new 90k Escalade should have a smooth idle or if it should have a random miss/vibration caused by the variable timing as I was told when parked or sitting at a red light. You can watch the rpm needle move around between 500-600rpms while this is happening.

I appreciate you taking the time to answer my question,
Don

 

[bigdonk]

OK I posted my question 10 days ago and Customer Service clearly doesn't want to answer my question. One would assume they don't want to answer in writing as to ignore everyone else who is having this problem. My Escalade has been in the shop for a total of 29 days of the roughly 100 days I have owned it. If the idle isn't fixed when I get it back "this time" I will be giving 24 hours to answer if they are doing buy backs otherwise Lemon Law here I come. Ohio states any vehicle in the shop for 30 days or more in the first 12 months of ownership is a lemon. I'm 1 day away from that...and disgusted!!! How many more modules can possibly fail...I've had 3 different ones on top of my other complaints.

Maybe Customer Care will have an answer while I wait for who knows how much longer to get my (albeit, looking like it won't be mine for long) Escalade back!

 

[Cadillac Customer Service]

OK I posted my question 10 days ago and Customer Service clearly doesn't want to answer my question. One would assume they don't want to answer in writing as to ignore everyone else who is having this problem. My Escalade has been in the shop for a total of 29 days of the roughly 100 days I have owned it. If the idle isn't fixed when I get it back "this time" I will be giving 24 hours to answer if they are doing buy backs otherwise Lemon Law here I come. Ohio states any vehicle in the shop for 30 days or more in the first 12 months of ownership is a lemon. I'm 1 day away from that...and disgusted!!! How many more modules can possibly fail...I've had 3 different ones on top of my other complaints.

Maybe Customer Care will have an answer while I wait for who knows how much longer to get my (albeit, looking like it won't be mine for long) Escalade back!

Good evening Don,

Our sincerest apologies for the frustrations caused. We can certainly understand why these ongoing issues may be discouraging. We would like to create a case for you and do what we can to help. Please send us a PM with your contact information, VIN and servicing dealership. We're looking forward to discussing this further with you.

Sincerely,

Geoff G.
Cadillac Customer Care

 

[bigdonk]

For anyone else experiencing this problem, I PM'd Customer Care as requested and all they will do is start a case file. I can't get a simple yes or no if the idle is suppose to be smooth or if you should experience slight hesitation/vibration/shake every 5-10 seconds. I've already been told by the Dealer (tech) that it is 100% normal, so the fact that Customer Care can't/won't verify that leaves me very annoyed. I don't want to start a case file, because when I did at the first Dealer they were pissed at me for doing so and I got very little communication after that. I will give this Dealer a fair chance to fix it and if its not, I will start a case file afterward before pursuing lemon law as my Escalade has been in the shop for over 30 days of the roughly 100 days I have owned it. I was told by Customer Care that I should reach out to the Dealership with my questions as if I haven't already...

I am growing more and more frustrated by the minute!!!

 

[nickua]

my brand new escalade is doing the exact same thing... i've only owned it about 3 weeks. i had it in the shop within 2 days of purchase, and they replaced a motor mount and tightened the others, they said there is a 'bulletin' out... all was well for a week, and then as of the past few days it's back with a vengeance... shakes at idle with a 10-15 second vibration escalation if that makes sense.. it almost makes you nauseous sitting in it at idle...

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meant to add more, bigdonk have you had any resolution? mine is giong back to the dealer monday.