I traded in my 2012 Escalade Platinum ESV (best vehicle I have ever driven) for a 2015 Escalade Premium as I could not wait for the new Platinum's to come to market. Driving home from the dealership on 12.18.14 a vibration developed around 60 mph which I promptly notified the dealership about. I drove it for a few more days and the vibration would occur at varying speeds above 45 mph - 75 mph. Although I did not drive faster than 75 mph I suspect it was still there.
To distill the last 10 weeks, the dealership said they knew of the vibration issue affecting the 2015 vehicles but they were not sure of root cause. They took my vehicle and had a GM field engineer check it over with a couple of others that were in for the same problem. It should be noted that the dealership indicated that it affected each vehicle at different levels of severity. On the first trip they ended up replacing two of the tires and ordering new suspensions components (struts and shocks). It took a few weeks for the new parts to come in during which my GPS also quit working. When the parts came in they had the vehicle for 10 days as they then had to wait for a new command module to fix the GPS issue. The vehicle was delivered back to me on 2.27.15.
The GPS works, albeit very slowly (I believe they have under powered the processing abilities of the computer) and the vibration remains.
I have owned or leased multiple GM vehicles over the years (also currently have a '15 ATS and '14 Stingray) of which many were truck platforms (Sierra, Envoy, Tahoe, Cadillac) so I am familiar with how they ride. We also travel a fair bit and typically rent SUV's of varying nameplates. Without any doubt they have a ride problem with this new model. I do not know how wide spread it is but I could not be more frustrated and disappointed with Cadillac.
I do not believe they will be able to fix mine as they do not know what the root cause is. I now want them to exchange the vehicle. If GM will not do that then I will most likely give it back to them and go with another brand.
To distill the last 10 weeks, the dealership said they knew of the vibration issue affecting the 2015 vehicles but they were not sure of root cause. They took my vehicle and had a GM field engineer check it over with a couple of others that were in for the same problem. It should be noted that the dealership indicated that it affected each vehicle at different levels of severity. On the first trip they ended up replacing two of the tires and ordering new suspensions components (struts and shocks). It took a few weeks for the new parts to come in during which my GPS also quit working. When the parts came in they had the vehicle for 10 days as they then had to wait for a new command module to fix the GPS issue. The vehicle was delivered back to me on 2.27.15.
The GPS works, albeit very slowly (I believe they have under powered the processing abilities of the computer) and the vibration remains.
I have owned or leased multiple GM vehicles over the years (also currently have a '15 ATS and '14 Stingray) of which many were truck platforms (Sierra, Envoy, Tahoe, Cadillac) so I am familiar with how they ride. We also travel a fair bit and typically rent SUV's of varying nameplates. Without any doubt they have a ride problem with this new model. I do not know how wide spread it is but I could not be more frustrated and disappointed with Cadillac.
I do not believe they will be able to fix mine as they do not know what the root cause is. I now want them to exchange the vehicle. If GM will not do that then I will most likely give it back to them and go with another brand.
