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The enhancements to the touch screens (if any) would be with the newer-style CUE center stacks that debuted with the XT5 and CT6. If those are having major issues, forum posts aren't flagging them as overly problematic yet. The older-style touch screens, (used in multiple versions of CUE, but with the same form, fit and functionality) are the real culprits.

ELR statistics, (as measured here) will be very low. With around 3,000 built, and possibly 1% of the owners posting in this forum, data points will be few. Expect more failures to be noted as the ELR ages, if past failures reported on the rest of the CUE-equipped models is any indication.

Being able to replace the touch screen yourself is the best insurance. For the price of fixing it yourself, you could replace your touch screen yearly for ten years, and still shave more than 50% off the price of a single dealer replacement.
 

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I did a little research on the issue - can confirm what ccclarke stated. It is a rampant problem across all Cadillac vehicles with the CUE system, and not something confined to a small lot size. Quick googling seems to indicate the ATS is the worst - unknown why (position, quantity, more vocal owners, etc). But they are all prone to this, and there is even a class action lawsuit here...

https://www.caseygerryclassaction.com/cadillac?gclid=EAIaIQobChMI9rntvKDN4gIVhbbACh3ZSwheEAMYAiAAEgJC0_D_BwE

So I see no indication that a 2016 is better than a 2014, but I do not recall anyone with a 2016 ELR ever reporting the problem here. If you have, please do. Granted that there are only 500 of us, not all on this forum, and less timeframe from 2019-2016 vs 2014. I guess time will tell, but it seems like there is an economical repair if you are patient and handy.
 

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I guess time will tell, but it seems like there is an economical repair if you are patient and handy.
I'm not so sure you even need to be all that handy.
Often fixing something like this is just a matter of carefully following directions. All of the tools you need are provided.
 

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2016 ELR
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213 Posts
HaHa! If you only knew some of the guys I know! Smart guys, but give them a screwdriver and it's like you handed them a computer from an alien world. I just don't get it, I mean some of my friends could not build a square wood box if they had a week to do it. Even my nerdball brother who was a mechanical engineer by trade would have to spend a month engineering just how he was going to demolish a small 12x12 outdoor shed. I had to just go grab a chain saw and had it even with the ground in 20 minutes. It's weird but I think it's just the way our brains are wired. I can't get the guy who's buying my business to even touch a saw. He will pay me to build even the simplest things he needs for whatever...even when I offer to help him build something and get over his finished product anxiety... so I guess you're handy or you're not handy and if you're not handy you will become an accountant or something... which means that yes, I would suck as an accountant.
 

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Mine did the same, I called Dealer they said 1500.00 to replace BUT Cadillac can give you a deal for 250.00
so I called Cadillac and complained about the CUE, They said I needed A REBATE AND SENT ONE FOR ME FOR 225.00, SO THE TOTAL COST WAS 25.00
 

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I just did mine on Sunday. Just slow and careful and no problems. Got the instruction pdf from cuescreens and the replacement from them via Amazon next day. You do not need to take it anywhere near as far apart as the instructions say. The trick is to get it apart far enough to get to the central air conditioner vent screws. So just pop the big panels loose as needed, do not take them out. Nothing needed to be done on the glove compartment area at all. Then do the video from the prior note for the actual screen replacement. All simple and straightforward. I did it before and after lunch, so maybe 3 1/2 to 4 hours total. Fortunately it was a little cooler Sunday, not the usual Houston steam bath.

I did disconnect the battery, as every time I touched something, some button reacted. I got tired of flashers, etc., so the battery disconnect was just easier.

The other thing I did while I was in there was put adhesive felt all over the place underneath the panels. So far that has stopped all of the dashboard area squeaks.
 

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Just had this happen to me this week. I have the platinum CPO to 100k miles, but still it's a pain. Thanks for all the useful threads everyone. Hopefully I get a magical panel this go round. =)
 

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2016 ELR
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The screen in my 16 has been wonky for a while but lately it's been really bad. Many times the touchscreen just doesn't work but it will randomly switch back and forth between the two home screen pages. If I use Android Auto it will randomly skip to the next song. If I just use bluetooth to play music a message will pop up saying favorites are not available in this mode, or something to that effect, with an OK button that usually won't register when I push it because the screen doesn't work but it will eventually fade out and go back to the audio screen on its own, but it will pop back up again after a few seconds. I am taking it to the dealer tomorrow. They will probably just replace the entire thing since it's under warranty. No screen cracks, though, as far as I can tell.
 
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