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2011 SRX perf, Clunking from front left ( sounds like a bad strut to me )

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22K views 10 replies 9 participants last post by  Walwardjr  
#1 ·
Just wondering if anyone has had the same noise, and if it ended up being the strut or maybe some other bushings that went bad, its pretty typical to me of what a bad strut sounds like go over bumps or clunks ride over dirt roads ( slow ) that are heaved ( like small woops) enough to compress and extend the front suspension and it clunks.

just trying to get around maybe spending the money on the dealer diagnosing it and maybe get lucky and just replace it for a WIN! \

thanks
 
#3 ·
Hi 2011SRXPerformance,

I am sorry to hear that you are experiencing this clunking in your SRX and I can understand how it would be displeasing. I know you are looking for some feedback from the rest of the forum, but should you decide to work with a dealership to address this concern, I would be happy to assist. Please send me a PM if you would like to discuss your options for pursuing the dealership route.

Have a great day,

Austin J.
Cadillac Customer Care
 
#4 ·
I think I have this issue on my 2010, although I wouldn't call it a clunk, but rather sort of like a heavy bed spring sound. It's much more noticeable in cold weather. I mentioned it to my dealer's service department this morning when I had it in for the latest recall for the rear toe link, and he said he has another customer with the same thing. He said they've thrown a few parts at it (I think he said a couple of sway bar links and a lower control arm) but they've not yet been able to find the problem.

Rich
 
#5 ·
Good afternoon rdfrahm,

Is your SRX still at the dealership? I am happy to look further into the situation if you would like. I would be happy to touch base with the dealership to gather some additional details about this concern! Let me know if I can be of assistance!

All the best,


Brandon M.
Cadillac Customer Care
 
#8 ·
I just purchased a certified 2010 Srx performance this Jan, and when I test drive it it had this noise. They assured me they would take care of it. Said they replaced the sway bar. Now the noise is back not even a month later. They are now trying the strut mounts. This better be the right fix. Getting worried that this seems to be such a common theme in these threads without any real reassurance of the correct solution.
 
#11 ·
I have a 2011 SRX Premium and the car is headed back to the dealer for the second time for front suspension issues. The first symptom back in December, squeaking and suspension appeared to be more rigid over bumps as well. Took the car into the local dealer. The dealer replaced the front left strut and completed an alignment. Not sure how this action was determined relative to troubleshooting the problem? Since then the car is riding worse then before and the squeak still exists going slow over speed bumps and the car feels like it skips over minor bumps in the road. The ride was much smoother before this front end issue and we only have ~43k miles.