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Mine did this too. I looked under there and the motor was trying to turn but couldnt move the screw drive. I put a screw driver on the screw drive and hit it with a hammer in a few different spots to unjam it and kept hitting the button for up and down while doing it and it broke it free. I read it on a forum for other cadillac cars. Still works 6 months later. Could add grease to keep it from happening again i suppose. Good luck.
 
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