I haven't had either the sunroof or the sunshade stop working on either our CT6 or our XT5, but both have had numerous issues with the sunshade not retracting properly, and with squeaks and rattles. We've had both worked on several times under warranty and they were always expensive repairs (covered free because of warranty), probably because of the labor involved in dropping the headliner to get to any part of the assembly.

Based on the cost of your estimate, you might consider having an independent shop look at it. I'd find it very unlikely that both motors failed at the same time.

 

Thanks very much mz.. Appreciate it.

 

Did you check the fuses? Sounds like that might be the problem since they both stopped working at the same time.
It should be fuse F16 in the Instrument fuse panel under the passenger side of the front console (check your Owners Manual for images).

 

Good suggestion - thank you. I did check and changed that fuse just in case but unfortunatly it was not the issue.

 

That's Good Reason to never open them, that way they never quit when open. That said, in the past 33 year have had 5 cars with Sun Roofs, and they have not given trouble, except for Squeaks and Rattles, but I really don't open them much, as I prefer not having the Sun heating the top of my Head, They do get opened the last hour or 2 before Sunset, when the Sun can't shine directly in. The Shade is always closed as well, except when the roof is open, as the Glass offers little protection from the Sun's Heat

 

My '18 with 33,000 miles has always operated smoothly with no problems...(knockonwood) 😆

 

My 86 FWB had 500,000km on it when I sent it to Auction in 96, and the Roof was still working

I guess a Reasonable Compromise would be be to Pull the Fuse when the Warranty Expires, if you keep it that long.

 

That’s so odd. Mine did the same thing last week. We noticed the vehicle had some moisture in it so we checked the sunroof. Totally dead. I have an appointment next week. I bought it 4 years ago in June. It has 33,000 miles on it. I’ve had 3 cadillacs now nd I really love them but things always seem to start happening right after the 4 years. ☹

 

I know this post is old, but I started having sunroof issues today and this trick helped:

 

Amazing! This help me out! I definitely recommend anyone try this prior to going to the dealer

 

2020 XT5 same thing recently happened to me. both stopped working. The 1st time repair dealer claimed it was a calibration issue, claimed it was fixed. $200.00
The next day, neither of them worked. Back to the dealer I go for repair #2

 

Hey @Titusjac - thanks for posting the video. It looks (to me), like the car in the video is a Range Rover. Did you try this procedure with the Cadillac?

 

My wife’s Cadillac XT5 sunshade stop working then one day she gets in car and the sunroof is completely opened all the way by itself while the car shut off, I tried this and it didn’t work for me, when I got in car next day I smelt smoke so I located sunshade and sunroof motors (Thanks to Autozone chat for location of them) they are under headliner past sunroof and passed back seats. I removed them both and the Boards were both burnt out. When I took apart sunshade motor the plastic gear was worn out but I was able to use that gear to Manually close my sunroof before the rain came. Looks like I will be ordering 2 New Motors but need to see if they have to be calibrated after install cause if that’s the case I guess I will go to dealer ship

 

My wife’s Cadillac XT5 sunshade stop working

What year and how many miles on your XT5? If new enough, your B-t-B Warranty may help get a fix.