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2002 Cadillac DTS Deville on Vogues and DTS Blades
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605 Posts
Discussion Starter #1
i bought a 2006 cadi nav upgrade disc to upgrade my 2002 dts nav system. i insert the disc, it reads "Reading disk. please wait..." and it never does anything.....ever. Ive waited for hours and nothing happens whats wrong?
 

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Cadillac Technician
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11,051 Posts
Not sure why you really tried that.
Those are completely different cars and completely different nav units.
An '06 DTS disk will not work in an '02 Deville.

Getting an "updated" disc means calling the nav center and finding the latest version for your car, or at least getting the right part number and then look on ebay or something.
Most of these discs are not interchangable between years or carlines.
It would be nice if they used one disc for all but GM farms out different cars to different companies so they all use whatever they want.

Good luck.
 

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Cadillac 2004 SRX V8 AWD
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19 Posts
its the wrong disc.....
How do I find the correct disc? The dealer changed the entire DVD/radio/NAV system and ordered an updated disc by the VIN and we keep getting the same message. The dealer told me that he's never seen anything like this and they contacted GM tech support who'll get back to them in 48-96 hours after they can research it.

When I called gmnavdisc.com, they advised me that I have the correct disc for the vehicle. Now I have two NAV discs (one 2006 and one 2007) and both give me the same problem.

There must be a way to find the correct disc part number.

Any ideas?
 

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Cadillac 2004 SRX V8 AWD
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19 Posts
They changed it because PN 15931508U was giving me the same message "Reading DVD, please wait".
 

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Cadillac 2004 SRX V8 AWD
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The NAV system was replaced because the new disc kept giving me the message, "Reading DVD, please wait". Before they replaced it, they tried numerous Nav DVD's (to make sure that the DVD was not damaged) and kept getting the same message. The strange thing is the a old system and the new system play regular DVD's (movies) without any problems.
 

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Cadillac Technician
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11,051 Posts
How long have you "waited"?
Sometimes the disc does a firmware update when you insert it for the first time.
Is this the same problem you started another topic on?
 

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2005 STS4 1SG: GM Acc Lights, Corsa, Platnium Grille, Volant
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15,987 Posts
hummm
d/c the battery for about 5 mins
maybe it needs a reset
you wouldnt believe the amount of issues which can be solved by a simple d/c
 

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Cadillac 2004 SRX V8 AWD
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I've waited as long as a 1/2 hour. Will it indicate that it's processing a firmware update? If it should, it's not.
Yes, I've started the topic then found this post where he had the identical problem.

If I dc the battery, what issues will I have when I reconnect it (radio code, etc)?

Thanks for your assistance.

By the way, in the other topic post I started, someone is having the same problem and stated that the car is going to the dealer on Tuesday for a NAV software update, if that works and he posts it on my topic, I'll be sure to post it here if anyone has the same problem.

Let me know about the battery disconnect, I don't want to make matters worse.
 

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2005 STS4 1SG: GM Acc Lights, Corsa, Platnium Grille, Volant
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15,987 Posts
youll get some history codes indicating you d/ced the power
but other than that your fine
nothing will light up on the dash that wont go away after a quick drive (reset the tire press mon sys and others which are re-learned by a quick drive)
 

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Cadillac Technician
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I'd call the nav disc center back.

If you told them you had a DTS you may have thrown them off.
25861392 is what you should have.
If the got you a disc for the new DTS body you'll have: 25850927

As far as servicing your car you should always call it a Deville if it is '05 and older or a DTS if it is '06 and up.
For '05 and earlier the DTS was an options package on Deville.
DTS is now the name of the car.
What part number are you trying to use?

The nav discs are not likely compatible or application would show the same disc.
 

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Cadillac 2004 SRX V8 AWD
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My car is not a DTS (this was the original post). I have a 2004 SRX.

I now have two discs 15931508U (2006 ver 2.0) from the gmnavdisc.com
and 25850927U (2007 ver 3.0) from the dealer.

any thoughts???
 

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Cadillac Technician
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Ooops, sorry. I spread myself too thin, can't keep track anymore.
Update your profile to identify what kind of car you have, it helps us help you.

At any rate... let's see... according to the nav disc website those are what you should need.
You could have an issue with the unit.
It seems as if the nav disc center should be working with the dealer to resolve this issue.
Is anything happening on the dealer front or have they stopped helping you?
 

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Cadillac 2004 SRX V8 AWD
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The dealer advised me on Friday that they are working with GM tech support. Tech Support is researching the problem will get back to the dealer within 24-72 hours. I'm hoping to hear something today.
 

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Cadillac Technician
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11,051 Posts
I have one of these right now.
Here is the problem.

They are sending out the wrong disc. The part number 25850927 is for DTS, '06 and up, and SRX '07 and up.
They don't realize that the radios are from a different manufacturer and this disc will not work in an older SRX.
You need to call them and explain that they sent you the wrong disc.
You need part number 25861392.
If you got the disc from them, you need to call them back and ask how they want to handle it.
I'll call in a minute to see if they want the dealer to handle it or to work directly with you guys who got the wrong one.
 
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