Search Results for ‘customer service’

I was at the Cadillac Dealer for an oil change yesterday, when they noticed the real axle seals were leaking. These are covered by the powertrain warranty which I still meet by mileage but not time...it expired 27 days ago. Obviously the problem existed during the warranty period, but wasn't...

Hello Everyone, I drive a 2013 Cadillac CTS Coupe AWD. I was in a accident a month ago which resulted in everything from the radiator forward being replaced including both frame rails. Shortly after getting the vehicle back from the shop, it had to be towed back due to a speed sensor going out...

Does anyone have contacts with Cadillac/GM executive customer care or perhaps work at a Cadillac/GM facility in management and can get my complaint to the right person? Every executive I have spoken with in the executive Cadillac offices has dismissed my complaint with “your vehicle isn’t under...

Hello all, owner of a 2014 Escalade luxury with 84,xxx miles. Purchased as certified pre-owned and purchased GM extended guard extended warranty. Recently came off the extended warranty. Car has been extremely rough riding; dealer says both rear shocks are seized. Reached out to Cadillac to...