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  1. Escalade, EXT and ESV Forum - 1999-2006
    Hi everyone im new here and need answers? Please help! So I bought a pre-owned escalade(2006) Saturday 10/09/2021 afternoon and everything was fine until today 10/11/2021 I noticed that my cue goes on and off while listening to music then the screen goes black for 8-10 seconds then comes...
  2. ATS General Discussion Forum
    My 2015 ATS 2.0T Cue screen cracked and striated on both sides the first time I left it outside on a hot day. There is no recall and after I researched, it has happened to every type of Cadillac from 2012- 2018. Cadillac Corporate told me they know the part is flawed but they need complaints...
  3. ATS General Discussion Forum
    The other day I lost my CUE display and Steering wheel lit buttons? I can get the air to run at least. I have the premium extended warranty. Anyone ever experience this? Thanks, Monti
  4. XT4 1st Generation Forum - 2019+
    Hi! Ive had my car 3months and (long story short) my Spotify app (or any app for that matter) won’t download to the Cadillac console “infotainment” system. I can’t get ahold of ANYONE through OnStar, Cadillac or the dealer to help me trouble shoot. I’m connected through the blue tooth, the cars...
  5. XT5 First Generation Forum - 2017+
    Hi My HMI is down, not working anymore, i need to replace it ...but can t find it , don t know where is located, and can t find online too Please if anyone know, let me where is it located in the car, like that i ll be able to change it Best regards Thanks s
  6. ATS General Discussion Forum
    I have a 2016 ATS and my CUE keeps powering off and coming back on randomly. I do the open door reset trick constantly, but that doesn't effect it. Sometimes the system works perfectly and other times it just keeps shutting off and coming back on. Has anyone else had this issue and if so, how...
  7. 2008-2013 CTS General Discussion
    I have a 2013 CTS without the navigation touch screen. I was wondering if I could replace the original stereo with the factory cue radio. Have been thinking about the Phoenix Tesla style as well. Has anyone used this radio? Thanks for the help. I am a new Cadillac owner. I just bought my 2013...
  8. XTS Forum- 2013-2019 Including XTS V-Sport
    I bought my 2015 last year in the 60K mile range, after owning for 3 months the airbag harness needed replacing, then the dealership had my car for a 3 weeks because the GM strike was going on and I was told they couldn't get any parts in. After my car sat there for 3 weeks they said I needed a...
  9. **Cadillac User Experience (CUE)**
    Over the last few months, I have had many customers with the famous black display issue. Of course, this cannot be resolved by replacing the touch screen digitizer with a gel-free screen. The display recieves a signal via LVDS cable from the HMI module under the dash. I find that many times...
  10. 404 Parts
    We are happy to be part of your community! 404Parts.com specializes in late model GM and Mopar product. Our Niche however, out of all the makes we provide parts for has always been Cadillac! It was not on purpose, it's just our specialty! OK, we may favor Cadillac a bit on a personal level...
  11. SRX 2nd Generation Forum - 2010-2016
    Newbie here! I have a 2013 SRX and the DVD player no longer works. The monitors in the back do not turn on and when I press the "video" button on the home screen nothing happens. I have no issues inserting or ejecting discs, but nothing happens. Any advice would be great. Thanks!
  12. ATS General Discussion Forum
    On my 2017 ATS is there anyway to CUE such that when I shut the car off the music stops playing? At present the music continues to play until I open the drivers door. Thanks
  13. **Cadillac User Experience (CUE)**
    I'm looking at 2015-2018 ATS and am seeing a lot of CUE issues. It seems there are more complaints with 2013-14 model years, from what I've seen at least. Are there differences in either hardware or major system changes from year to year? I think I've understood 2018 has a new UI and is more...
  14. XTS Forum- 2013-2019 Including XTS V-Sport
    I recently went from a 2018 to a 2014 so I could get the V Series Platinum. The voice command button does not work. It acts like it is going to connect and then goes right back to the radio. I do have Onstar activated. Not sure if that is affecting it? Any suggestions?
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