2018 XTS luxury SMS App missing
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Cadillac XTS Forum Discussion, 2018 XTS luxury SMS App missing in Current Cadillac Vehicle Discussion; I just bought a 2018 XTS Luxury and noticed that in the apps on CUE there is no SMS app. ...
  1. #1
    Husainfive is offline Cadillac Owners Member
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    2018 XTS luxury SMS App missing

    I just bought a 2018 XTS Luxury and noticed that in the apps on CUE there is no SMS app. How can I install get it? Through On Star? Thought a customer care number? Thanks


    Welcome to the forums! Let's move your question to the correct XTS page. Better chance of getting more and accurate answers. -byrdman
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  3. #2
    ktriebol is online now Cadillac Owners Member
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    Re: 2018 XTS luxury SMS App missing

    I was just reading the CUE manual for my 2018 ATS Luxury, and it had this to say about downloading Apps:

    If equipped, in-vehicle apps are
    available for download. Touch the
    APPS icon on the Home Page to begin.
    Downloading and using apps requires
    Internet connectivity and a data plan,
    which can be accessed through the
    vehicle’s built-in 4G LTE Wi-Fi
    hotspot, if equipped, or a compatible
    mobile device hotspot. On most
    mobile devices, activation of the Wi-Fi
    hotspot is in the device’s Settings
    menu under Mobile Network Sharing,
    Personal Hotspot, Mobile Hotspot,
    or similar.
    To purchase data for the in-vehicle
    Wi-Fi hotspot, if equipped, touch
    APPS on the Home Page or contact an
    OnStar Advisor. The vehicle must have
    active OnStar service and a payment
    method on file.
    Availability of apps and connectivity
    varies by vehicle, conditions, and
    location. Data plan rates apply. For
    more information, see
    my.cadillac.com/learn.
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  4. #3
    TopherS is offline Cadillac Owners Fanatic
    Automobile(s): 18 XTS Lux AWD (30K mi), 06 SRX V6-AWD (69K mi) *** Traded - 08 DTS, 87 Brougham
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    Re: 2018 XTS luxury SMS App missing

    Two days ago, I had my '18 XTS Luxury in the dealership for the 5th time for the CUE (and it's scheduled to go back in next Wed, as the problems continue to come up).

    I asked my Service Adviser the same question ... where's the text functionality?

    I had been using loaners (XT5 and XT4) for the various times my car has been in the shop (total of 6 times, so far ... and I just bought the car 3/30/19). Once, when driving the XT5, I received a text and there was a notification that came up that asked if I wanted to listen to the text (text-to-speech). I said yes and was given an opportunity to reply. Made me think that this functionality should be present in my XTS.

    My Service Adviser researched it and said she thought it should show up, but when we got in the car and started playing around with the settings, there were no settings for text/SMS available in the CUE system of my car. My Service Adviser said that, although they look very similar, there are several radios available throughout Cadillac's lineup ... so some cars have that functionality and some don't.

    She said in that case, I will have to use Android Auto, since the XTS doesn't seem to have that functionality native to its system. We installed Android Auto on the car and on my (Google) phone (uses Android). It seems to work ... sort of ... but it was horribly delayed (about 30 seconds from verbal command to confirmation by the system that it received the verbal command). You also have to have the phone plugged in at all times, or Android Auto disengages (or at least on my car). I had tried Android Auto before on my XTS and did not like the interface or the fact I have to have the phone plugged in to use it ... so I deleted it.


    As an aside, it looks like my CUE system is going to be replaced under warranty, as it's having chronic/recurrent issues.
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  5. #4
    Cutlass is offline Cadillac Owners Connoisseur
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    Re: 2018 XTS luxury SMS App missing

    From my understanding, CUE 3.0 no longer supports Bluetooth text messages. Bluetooth is for phone calls and music/audio. There may be a downloadable app to make that function but I’m not sure.
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  6. #5
    TopherS is offline Cadillac Owners Fanatic
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    Re: 2018 XTS luxury SMS App missing

    The loaners I was using were 2019 models.

    The one that had the Bluetooth text message function was an XT5. It was brand new (less than 1K miles) and I only paired my phone to that car. No text messaging apps have ever been added to my phone and I did not have Android Auto on my phone at the time, either ... I had uninstalled Android Auto prior to using the XT5 and had not yet reinstalled it until later.

    It caught me off-guard, as I was not expecting the car to read me my messages when they popped up. That was what made me think about whether that functionality exists in my car.

    I did not pair my phone to the XT4, so I cannot speak to that car's text message capabilities.

    Maybe the function is something not available with the radio in the XTS, but is available with the radio in the XT5.
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  7. #6
    Cutlass is offline Cadillac Owners Connoisseur
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    Re: 2018 XTS luxury SMS App missing

    XT5 still has the old CUE 2.5 until model year 2020. The XT4 has CUE 3.0
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  8. #7
    TopherS is offline Cadillac Owners Fanatic
    Automobile(s): 18 XTS Lux AWD (30K mi), 06 SRX V6-AWD (69K mi) *** Traded - 08 DTS, 87 Brougham
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    Re: 2018 XTS luxury SMS App missing

    Quote Originally Posted by Cutlass View Post
    XT5 still has the old CUE 2.5 until model year 2020. The XT4 has CUE 3.0
    Did not know that ... makes more sense now. Cheers!
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