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Cadillac XTS Forum Discussion, CUE Software Update in Current Cadillac Vehicle Discussion; I'm a new XTS owner. For the first time, a new CUE software update was pushed and installed on my ...
  1. #1
    richm64 is offline Cadillac Owners Member
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    CUE Software Update

    I'm a new XTS owner. For the first time, a new CUE software update was pushed and installed on my 2019 XTS a few minutes ago. Now my NAV doesn't work! Will it get back to normal automatically in a little while, or is this some kind of typical bug after a new software install?

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  3. #2
    MHT
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    Re: CUE Software Update

    Quote Originally Posted by richm64 View Post
    I'm a new XTS owner. For the first time, a new CUE software update was pushed and installed on my 2019 XTS a few minutes ago. Now my NAV doesn't work! Will it get back to normal automatically in a little while, or is this some kind of typical bug after a new software install?
    What issues did the update address? I would call the service department immediately and let them know that your Nav is not working. At least I will know to make certain that everything is working ok before I leave after the update is performed on my car.

    The issue I hope the software update will resolved is the one where my Cue Screen Display is defaulting.
    It make no difference what display is set from the short cuts it will default to the home screen which is the all app icon screen or the all in one screen that shows the radio channel, Nav and climate/inside temp. Also these two displays will default between themselves.
    The default will usually happen when the car is turned on and off over a few hours or it may be several days. The display is now defaulting while driving, right before my eyes. This has been going on since I purchased the car in September 2018. Both Cadillac and the service department said that at the time there was no fix. Now I am being told this new software update may correct this issue.

    I am also having XM Radio issues to where sometimes there will be no information displayed for the channel that is set nor can the channel be changed and a message of action cannot be performed no subscription, will be displayed. I have to shut the car off and oo to get everything working as should.
    After several failed signal refresh and a hard reset, XM is having me to take the car in to have the XM module software updated. Service is saying that the software update that they will perform should also correct this issue.

    As you can see my XTS is a 2019 also. This is Cadillac's NEW UPDATED CUE which IMO is no better than the one prior to the update. The real joke is the inability to be able to move your favorites to the short cut list so in order to use the camera you now have to page through or put the car in reverse to activate the camera. At least this was not the case with the old CUE.

  4. #3
    richm64 is offline Cadillac Owners Member
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    Re: CUE Software Update

    This didn't happen during a service visit. CUE had prompted me to perform a new update. But I checked about an hour later and the NAV app does open up and now seems to be responding fine. I'll have to check about the XM tomorrow when I get back in the car. But I HATE Cue! I constantly have to take my eyes off the road to adjust the climate controls!!!
    RedCadi likes this.

  5. #4
    m_eaton53 is offline Cadillac Owners Member
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    Re: CUE Software Update

    Quote Originally Posted by MHT View Post
    This is Cadillac's NEW UPDATED CUE which IMO is no better than the one prior to the update.
    Quote Originally Posted by richm64 View Post
    But I HATE Cue!
    I like CUE, but they removed the optical drive as one of their many cost cuts in the 2018 XTS, like deletion of MRC in the lower trims.
    It's one of the reasons I bought a 2015. Updated CUE without the cost cuts.

  6. #5
    MHT
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    Re: CUE Software Update

    Quote Originally Posted by richm64 View Post
    This didn't happen during a service visit. CUE had prompted me to perform a new update. But I checked about an hour later and the NAV app does open up and now seems to be responding fine. I'll have to check about the XM tomorrow when I get back in the car. But I HATE Cue! I constantly have to take my eyes off the road to adjust the climate controls!!!
    Wow! I hope others are reading this as you have just confirmed Cadillac's ability to do an over the air software update. This has been advertised for the new updated CUE but this is the first that I have read where anyone as ever received an over the air software update. If I am lucky perhaps I will receive the same prior to taking the car in for the update on Monday. It would be interesting to know how many others have received the over the air software update.
    I am glad to know your NAV is now responding. I do not know why you would have keep adjusting the climate control but this sounds like an issue that may also need a software update. Here again I would check with the service department about the HVAC problem.

  7. #6
    jghiller's Avatar
    jghiller is offline Cadillac Owners Connoisseur
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    Re: CUE Software Update

    Where do you get updates for your NAV in the 2019 XTS? Updates for the 2018-19 XTS are not available on the navigation site that has been in use since the 2nd GEN CTS's came out in 2008. Is the NAV now an integral part of CUE? Do you have whats called 'Connected Navigation' which is one of the new Onstar services although it is supposed to be available with the old Guidance Onstar package. Do you use the HOTSPOT capabilities and pay for a DATA package? I might stop by the dealer and take a look at the CUE/NAV/XM setup. It is obviously a major change starting with the 18 XTS's.

  8. #7
    MHT
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    Re: CUE Software Update

    Quote Originally Posted by jghiller View Post
    Where do you get updates for your NAV in the 2019 XTS? Updates for the 2018-19 XTS are not available on the navigation site that has been in use since the 2nd GEN CTS's came out in 2008. Is the NAV now an integral part of CUE? Do you have whats called 'Connected Navigation' which is one of the new Onstar services although it is supposed to be available with the old Guidance Onstar package. Do you use the HOTSPOT capabilities and pay for a DATA package? I might stop by the dealer and take a look at the CUE/NAV/XM setup. It is obviously a major change starting with the 18 XTS's.
    If there is an Nav update for the 2019 it probably will not be available until July or sometimes there after. I do not understand a 2008 Nav being in the 2018-2019 as the map updates are released every year. I will have to check and see what Info shows up on my Nav.
    One thing that is interesting is with this Updated CUE you cannot get Weather and Nav Traffic through XM which cost $8.00 mo. In order to get the Weather Channel now you have to have a Data Plan which cost $15.00-$25.00 mo. You also cannot receive the over the air software updates unless you subscribe to a data plan.
    In that my complimentary data plan expired I purchased a three day (Pass) plan at a one time charge of $5.00. Immediately upon doing so I was able to get the weather channel but the software update that the service department is saying that I needed as not yet shown up on my screen. I have an appointment on Monday to have it manually installed so no problem if it does not come through over the air.
    Right now I really can't see paying even $15.00 a month for a data plan which my primary use would be for the weather channel and receiving any software updates over the air.

  9. #8
    RedCadi is offline Cadillac Owners Enthusiast
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    Re: CUE Software Update

    Quote Originally Posted by richm64 View Post
    This didn't happen during a service visit. CUE had prompted me to perform a new update. But I checked about an hour later and the NAV app does open up and now seems to be responding fine. I'll have to check about the XM tomorrow when I get back in the car. But I HATE Cue! I constantly have to take my eyes off the road to adjust the climate controls!!!
    +1000. Cadillac did climate control flawlessly for decades. Now it's an unsolvable mystery. My car does not attain or maintain the desired temp. Eyes off the road for any reason is unacceptable. Cadillac has a monitor with SuperCruise that cancels the feature if the driver looks away. Why do they think we can drive without looking? My current Cadillac is the most annoying car I have ever driven.

    Yesterday I drove a vintage car and it was pure joy. The car let me drive and the rear view mirror had a useful function. No nagging or backseat driving from safety distractions was a big plus too!

    I was at a car show. Saw a beautiful 1966 red CDV convertible. There was no for sale sign so I was saved from myself.

  10. #9
    Woodoggie's Avatar
    Woodoggie is offline Cadillac Owners Member
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    Re: CUE Software Update

    My '18 has a connection to my home Wi-Fi network. Do all earlier years of CUE have this and is it used for updates?

  11. #10
    MHT
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    Re: CUE Software Update

    I had the Software update performed this morning. It is believed that it will address both my XM and CUE issues. I was at the dealership for three hours.

  12. #11
    MHT
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    Re: CUE Software Update

    Quote Originally Posted by jghiller View Post
    Where do you get updates for your NAV in the 2019 XTS? Updates for the 2018-19 XTS are not available on the navigation site that has been in use since the 2nd GEN CTS's came out in 2008. Is the NAV now an integral part of CUE? Do you have whats called 'Connected Navigation' which is one of the new Onstar services although it is supposed to be available with the old Guidance Onstar package. Do you use the HOTSPOT capabilities and pay for a DATA package? I might stop by the dealer and take a look at the CUE/NAV/XM setup. It is obviously a major change starting with the 18 XTS's.
    It appears that for now both the 2018-2019 XTS have the latest map version which is 2.5 . It also looks like there has been no new version for the XTS since 2017. I see the same 2.5 version for the 2019 CT6.

  13. #12
    richm64 is offline Cadillac Owners Member
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    Re: CUE Software Update

    I kind of miss my gorgeous 2011 CTS now. The climate controls and radio were such a breeze to work with, and the car still looked great and was relatively bug free my entire time with it. My 2019 XTS is going on 2 months now, and I still can't get used to that confounded CUE system. Now I'm not sure that the extra trunk and rear seat space of the XTS was worth the CTS trade and extra $45K.

  14. #13
    MHT
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    Re: CUE Software Update

    Quote Originally Posted by richm64 View Post
    I kind of miss my gorgeous 2011 CTS now. The climate controls and radio were such a breeze to work with, and the car still looked great and was relatively bug free my entire time with it. My 2019 XTS is going on 2 months now, and I still can't get used to that confounded CUE system. Now I'm not sure that the extra trunk and rear seat space of the XTS was worth the CTS trade and extra $45K.
    I hear you, but I still prefer my XTS over my 2017 CT6 that I traded in. The only issues that I have had with my XTS is the CUE screen display defaulting and a recent XM issue, hopefully both have been corrected by the software update, which so far have not occurred since the software update. I find the updated CUE to be a little more responsive than the previous CUE that was in my CT6. Unfortunately some nice capabilities that the previous CUE had were removed from the updated CUE.
    I would still encourage you to have the climate control checked out for any issues that you might be having with it. I think the biggest issue with all of these cars is not so much the problem you have with them but getting the service department and customer service to listen to your concern and stop trying to feed you a bunch of I am sorry but I get so sick and tired of hearing it is working as normal when it is not.
    Cadillac's definition of works as normal is as long as it works, it does not have to work correctly or as advertised it just has to show some signs of life.
    Over all I am enjoying the XTS and still have no regrets for not purchasing another CT6

  15. #14
    ccclarke's Avatar
    ccclarke is offline Cadillac Owners Connoisseur
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    Re: CUE Software Update

    Quote Originally Posted by richm64 View Post
    I kind of miss my gorgeous 2011 CTS now. The climate controls and radio were such a breeze to work with, and the car still looked great and was relatively bug free my entire time with it. My 2019 XTS is going on 2 months now, and I still can't get used to that confounded CUE system. Now I'm not sure that the extra trunk and rear seat space of the XTS was worth the CTS trade and extra $45K.
    Not sure how CUE's climate control is difficult to use.

    Of all the CUE subroutines, it's always been set-it-and-forget-it from the main climate control screen. I enter the left and right side temps, and press the exterior Auto switch. At the end of the summer, I disable "AC". Occasionally, I defrost the windows in the winter with the touch of one exterior switch. Pretty darn simple and no more complex than any other vehicle I've owned.

  16. #15
    jghiller's Avatar
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    Re: CUE Software Update

    Quote Originally Posted by MHT View Post
    If there is an Nav update for the 2019 it probably will not be available until July or sometimes there after. I do not understand a 2008 Nav being in the 2018-2019 as the map updates are released every year. I will have to check and see what Info shows up on my Nav.
    One thing that is interesting is with this Updated CUE you cannot get Weather and Nav Traffic through XM which cost $8.00 mo. In order to get the Weather Channel now you have to have a Data Plan which cost $15.00-$25.00 mo. You also cannot receive the over the air software updates unless you subscribe to a data plan.
    In that my complimentary data plan expired I purchased a three day (Pass) plan at a one time charge of $5.00. Immediately upon doing so I was able to get the weather channel but the software update that the service department is saying that I needed as not yet shown up on my screen. I have an appointment on Monday to have it manually installed so no problem if it does not come through over the air.
    Right now I really can't see paying even $15.00 a month for a data plan which my primary use would be for the weather channel and receiving any software updates over the air.
    Are you referring to TravelLink from Sirius for Weather? So you dont have any built in realtime traffic with the new CUE? That probably requires a DATA plan as well and provided your Onstar Plan offers Connected Navigation, then I am guessing you would see Traffic info - different from NavTraffic offered by Sirius. Plus unlike the Traffic plan for Sirius based radios, NavTraffic does not provide nationwide coverage. Like I said I need to check with the sales guy at my dealer to see what info he has. Investing in a current model Cadillac is almost like taking 2 steps forward and 1 step backwards. More is available but at additional costs beyond the price of a new car!

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