The "DREADED" Spider Crack CUE screen has happened to me.
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  • 4 Post By algiorda
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Cadillac SRX Second Generation Forum (2010-2016) Discussion, The "DREADED" Spider Crack CUE screen has happened to me. in Cadillac SRX; My CUE screen has developed the dreaded spider crack issue on 1/3 of the screen. I had the car in ...
  1. #1
    algiorda's Avatar
    algiorda is offline Cadillac Owners Enthusiast
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    The "DREADED" Spider Crack CUE screen has happened to me.

    My CUE screen has developed the dreaded spider crack issue on 1/3 of the screen. I had the car in the body shop for a week and I bet they left it in the hot Florida sun and then a mechanic probably got in and cranked up the A/C on HIGH causing the screen to crack. Dealer ordered a new screen and will replace this Saturday. They told me they do NOT need to replace the entire radio, which I thought I read another forum member stating they needed to. Time will tell.

    Has anyone else experienced this issue on the 2014 SRX?

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  3. #2
    algiorda's Avatar
    algiorda is offline Cadillac Owners Enthusiast
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    Re: The "DREADED" Spider Crack CUE screen has happened to me.

    just a follow - up on my repair. The dealer replaced the LCD screen only, not the entire radio. Took 1 1/2 hours and they did it while I waited. Good as new and everything looks perfect.

    Thank you Ed Morse Cadillac Brandon!!!

    Al
    FunkZ, FunkZ, DavidH62 and 1 others like this.

  4. #3
    mayormike is offline Cadillac Owners Member
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    Re: The "DREADED" Spider Crack CUE screen has happened to me.

    This happened to me over the weekend. It was not that hot outside (82 degrees) and I did not turn on the air conditioner as I did not drive the car. 48,600+ miles on it (2013 XTS Platinum) and went out of warranty last November. It was originally my Dad's car and I handled everything with kid gloves as he passed away and it is therefore special to me. Searching online shows that this is a problem with these screens. Why is it that Cadillac does not pay for this problem? It is a known defect. I would love to hear from Cadillac. Interesting how many of these crack right after the bumper-to-bumper warranty has ended.

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    Deef3 is offline Cadillac Owners Member
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    Re: The "DREADED" Spider Crack CUE screen has happened to me.

    My screen JUST cracked, it seems to get worse each day. Figures my warranty ran out in December. I know for a fact that I didn't do anything to cause it. It was in the 60s for the past couple weeks so it's not like there was a big temperature swing.

  6. #5
    learmanfl is offline Cadillac Owners Member
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    Re: The "DREADED" Spider Crack CUE screen has happened to me.

    My 2013 SRX with 20,900 miles started cracking 4 month after my bumper to bumper. The dealer said the repair would be about 1100.00 dollars. This is a known problem that should be repaired on all 2013 up Cadillac that fails. I purchased a 2015 SRX for my wife because she liked my car but this will be my last Cadillac. Cadillac not standing behind a 50000+ dollar SUV should not expect any return customers if they turn their back on customers that are sold a known problem.
    RedCadi and RedCadi like this.

  7. #6
    rquest's Avatar
    rquest is online now Cadillac Owners Fanatic
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    Re: The "DREADED" Spider Crack CUE screen has happened to me.

    Quote Originally Posted by learmanfl View Post
    My 2013 SRX with 20,900 miles started cracking 4 month after my bumper to bumper. The dealer said the repair would be about 1100.00 dollars. This is a known problem that should be repaired on all 2013 up Cadillac that fails. I purchased a 2015 SRX for my wife because she liked my car but this will be my last Cadillac. Cadillac not standing behind a 50000+ dollar SUV should not expect any return customers if they turn their back on customers that are sold a known problem.
    Well in all fairness, this could be considered a 'known problem' with ALL MONITOR SCREENS and I don't see Samsung or JVC, etc doing anything about it. (I'll say this till it happens to me, lol) Problem is the $1100 price tag is ridiculous. I think Auto Manfs should charge cost in cases like this, say like, $150 labor and $150 for the screen. People wouldn't complain about that would they?

  8. #7
    learmanfl is offline Cadillac Owners Member
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    Re: The "DREADED" Spider Crack CUE screen has happened to me.

    Thanks for your comment to my post. My guess it will happen to you, I live near Chicago and my SUV has not spent many hot days outside. I see the screen for sale on Ebay for $500.00 and think I will order one and change it myself. It seems the type of screen is the problem using capacitor and not resistor contact so that you can make moves with gloves. I still think Cadillac needs to repair all screen that fail free (unless the screen was damaged by abuse).

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