Onstar offline help still needed case# 152157899
Cadillac
 

Cadillac Forums | Help Us Help You | Advertise | Cadillac Parts | Cadillac News | Cadillac Classifieds

Cadillac Technical Archive | Cadillac Dealers | Cadillac Reviews | Cadillac Dealer Reviews | Cadillac Vendors

+ Reply to Thread
Results 1 to 9 of 9
Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, Onstar offline help still needed case# 152157899 in Cadillac Customer Care - Warranty and Dealership questions; ...
  1. #1
    MOOSE26 is offline Cadillac Owners Member
    Automobile(s): 2017.5 CTS Luxury 2.0t
    Join Date
    Feb 2018
    Location
    Peach County, GA
    Posts
    24

    Onstar offline help still needed case# 152157899

    My time is up for the trial period of wifi hot spot (which I never even used). ONSTAR has sent a notification, on the CUE 3.0, The problem with that is that it pops up every 3 to 7 minutesm either the complete “hope you enjoy the trial wi-fi hot spot…” message OR just the blank notification screen.
    Four calls to ONSTAR to get rid of it and no help so far:
    Call 1: we’ll disable wi-fi, NO HELP
    Call 2 wait 30 MINUTES no tech support ever answered.
    Call 3 Tech support not here today, do a factory reset to CUE, NO HELP.
    Call 4 Feb 26 2019 ONSTAR claims to stop all notifications from being sent anymore, starts help ticket with off line tech support who will call you in 5-7 DAYS. NO HELP. Waiting...…

    March 4 2019 Onstar offline tech calls and says they sent update to car to fix. No Joy still has notification pop up every 2 - 5 minutes. He left help ticket open. I called back and informed and stated I am going to fill out a NTSB report as this distracted driving prob. Awaiting the real fix.

    Call 5 March 6, 2019 back to Onstar - no fixed, NOTIFICATION screen pops up every 2 to 5 minutes. Case still open I'll let Offline Tech Support know.

    Distracted driving- if using NAV I have to hit back arrow or home button to get back to NAV. Did a 6 hour back roads trip with this crap popping up every 3-7 minutes.
    Loved the car till this, did a 5000 mile trip to Yellowstone and not a single problem.
    Now this has me wanting to get rid of the damn thing.

  2. Remove Advertisements
    Cadillac Forums
    Advertisements
     

  3. #2
    MOOSE26 is offline Cadillac Owners Member
    Automobile(s): 2017.5 CTS Luxury 2.0t
    Join Date
    Feb 2018
    Location
    Peach County, GA
    Posts
    24
    Thread Starter

    Re: Onstar offline help still needed case# 152157899

    Talked to Tech support today, Over air software update today did nothing. Bottom line take it to dealer service for a SYSTEM RESET. I am to refer case #. App Thursday AM.

  4. #3
    Cadillac Customer Service's Avatar
    Cadillac Customer Service is offline Cadillac Customer Service
    Join Date
    Mar 2010
    Location
    Detroit, USA
    Posts
    12,770

    Re: Onstar offline help still needed case# 152157899

    Our team would appreciate the opportunity to assist you further. To begin, please e-mail us at [email protected] with "ATTN: OnStar/MOOSE26" in the subject line. Also, include your account number and VIN so we can best assist. Thank you.

    To review GM's privacy policy, please visit the link below:
    https://www.gm.com/privacy-statement.html.

    Jenifer J.

  5. #4
    MOOSE26 is offline Cadillac Owners Member
    Automobile(s): 2017.5 CTS Luxury 2.0t
    Join Date
    Feb 2018
    Location
    Peach County, GA
    Posts
    24
    Thread Starter

    Re: Onstar offline help still needed case# 152157899

    E-MAIL with all info sent, Thanks Jenifer

  6. #5
    MOOSE26 is offline Cadillac Owners Member
    Automobile(s): 2017.5 CTS Luxury 2.0t
    Join Date
    Feb 2018
    Location
    Peach County, GA
    Posts
    24
    Thread Starter

    Re: Onstar offline help still needed case# 152157899

    Took CTS in to 5 Star Cadillac WR, GA for notification problem today. They loaded software twice and it DID NOT clearing the problem.
    They ordered a replacement CUE 3.0, should be in Friday or Monday. Expensive possible fix for an ONSTAR Notification problem.

  7. #6
    MOOSE26 is offline Cadillac Owners Member
    Automobile(s): 2017.5 CTS Luxury 2.0t
    Join Date
    Feb 2018
    Location
    Peach County, GA
    Posts
    24
    Thread Starter

    Re: Onstar offline help still needed case# 152157899

    NIGHTMARE CONTINUES---CUE 3.0 was replaced. Less than 100 miles later. blank notification screen pops up every FEW minutes AND the touch screen has spider webbed. Took back to dealer, same test failed on CUE 3.0 as before. Parts ordered again...ugh.
    What does a CUE and a vacuum cleaner have in common???? BOTH SUCK!!!

  8. #7
    Mr645 is offline Cadillac Owners Fanatic
    Automobile(s): ATS-V
    Join Date
    Sep 2016
    Location
    SE Florida
    Age
    52
    Posts
    356

    Re: Onstar offline help still needed case# 152157899

    Cue is why my 2016 ATS-V is my first, and last Cadillac. Not only is it unreliable, but a horrible system to use.

  9. #8
    cadillacmike68's Avatar
    cadillacmike68 is offline Cadillac Owners Connoisseur
    Automobile(s): 68 DVC, 96 FLTWD Brgm, 11 CTS Premium (two)
    Join Date
    Jan 2005
    Location
    Left the desert - Back in FL
    Age
    58
    Posts
    1,464

    Re: Onstar offline help still needed case# 152157899

    Quote Originally Posted by MOOSE26 View Post
    NIGHTMARE CONTINUES---CUE 3.0 was replaced. Less than 100 miles later. blank notification screen pops up every FEW minutes AND the touch screen has spider webbed. Took back to dealer, same test failed on CUE 3.0 as before. Parts ordered again...ugh.
    What does a CUE and a vacuum cleaner have in common???? BOTH SUCK!!!
    This is Exactly why I am sticking with 2013 and earlier Cadillacs. I'll get a Buick Cascada if I have absolutely MUST get a newer car...

  10. #9
    cadillacmike68's Avatar
    cadillacmike68 is offline Cadillac Owners Connoisseur
    Automobile(s): 68 DVC, 96 FLTWD Brgm, 11 CTS Premium (two)
    Join Date
    Jan 2005
    Location
    Left the desert - Back in FL
    Age
    58
    Posts
    1,464

    Re: Onstar offline help still needed case# 152157899

    Quote Originally Posted by MOOSE26 View Post
    NIGHTMARE CONTINUES---CUE 3.0 was replaced. Less than 100 miles later. blank notification screen pops up every FEW minutes AND the touch screen has spider webbed. Took back to dealer, same test failed on CUE 3.0 as before. Parts ordered again...ugh.
    What does a CUE and a vacuum cleaner have in common???? BOTH SUCK!!!
    Double post, please delete.

Quick Reply Quick Reply

Register Now

Please enter the name by which you would like to log-in and be known on this site.

Please enter a password for your user account. Note that passwords are case-sensitive.

Please enter a valid email address for yourself.

What Cadillac(s) do you own? (Or type NONE)

Please select your insurance company (Optional)

Log-in

Similar Threads

  1. teh greatness Ranger is offline
    By JimmyH in forum Community Lounge, Introductions and General Discussion
    Replies: 61
    Last Post: 04-06-11, 09:53 PM
  2. Throttle Valve Cable replacement?? available offline?? need it ASAP
    By Ian6 in forum RWD 19xx-1984 DeVille and Fleetwood,
    1985-1996 Fleetwood and Brougham Forum
    Replies: 3
    Last Post: 10-06-10, 08:18 AM
  3. Question about online/offline indicator
    By MacMuse in forum Help Desk - Site News and Site Problems ONLY
    Replies: 2
    Last Post: 08-15-09, 02:46 PM
  4. Offline message board software advice please!!
    By axnguyen in forum Community Lounge, Introductions and General Discussion
    Replies: 1
    Last Post: 05-04-06, 12:12 PM

Bookmarks

Cadillac Posting Rules

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Read about Lincoln | Buick | Genesis | Kia Forte Forum