I am seeing based on my own experience and the feedback from others out here that calling the CUE customer care line does not get you answers. What Cadillac doesn't seem to get is the CUE system (which I am referring to as the Cadillac Useless Experiment) is a computer that runs on software and its users need technical assistance. Not someone who gives you the same answer as what is written in the user manual...you know the one that is dumbed down with useless information.
For example:
1. What is the largest USB drive that CUE will take? So far through experimentation, I have been able to use a 64GB Sandisk thumb drive but not a 1TB My Passport drive.
2. FAT32 seems to be the best file system that CUE works with. But not FAText, which results in the drive not appearing at all. The manual says it supports NTFS but I've been getting strange behavior with it like song titles doubled.
3. Album artwork works sometimes and not others. Would I be better off using an iPod? And if so what is the maximum capacity?
4. Even though the support line says CUE reindexes each time you start the car (bad design decision by the way), it seems that it retains something from the last time. Re-indexing doesn't take as long after the first time, but picking up changes can be a challenge. Also it seems to remember where it left off when the car was shut off.
5. How are updates handled? Automatic downloads at night like a cell phone? or does it have to be taken to a dealer? The navigation maps are at least a year and half old, and the www.navigation.com site shows its been updated, but my car does not reflect those updates.
6. How are we notified of updates?
Given that a car is more expensive than a computer and lasts longer, Cadillac needs to figure out how they plan to support (really support) this system for years to come. Who can afford to trade in a $50,000 car every other year to get the latest features?
My assessment of CUE is that it is not ready for prime time. And they are getting ready to launch across the Cadillac lines. Not a good idea lest you have meltdown. The design and engineering of CUE needs another look at. Makes me wish I had my trusty old 2004 Escalade back.
Dale
For example:
1. What is the largest USB drive that CUE will take? So far through experimentation, I have been able to use a 64GB Sandisk thumb drive but not a 1TB My Passport drive.
2. FAT32 seems to be the best file system that CUE works with. But not FAText, which results in the drive not appearing at all. The manual says it supports NTFS but I've been getting strange behavior with it like song titles doubled.
3. Album artwork works sometimes and not others. Would I be better off using an iPod? And if so what is the maximum capacity?
4. Even though the support line says CUE reindexes each time you start the car (bad design decision by the way), it seems that it retains something from the last time. Re-indexing doesn't take as long after the first time, but picking up changes can be a challenge. Also it seems to remember where it left off when the car was shut off.
5. How are updates handled? Automatic downloads at night like a cell phone? or does it have to be taken to a dealer? The navigation maps are at least a year and half old, and the www.navigation.com site shows its been updated, but my car does not reflect those updates.
6. How are we notified of updates?
Given that a car is more expensive than a computer and lasts longer, Cadillac needs to figure out how they plan to support (really support) this system for years to come. Who can afford to trade in a $50,000 car every other year to get the latest features?
My assessment of CUE is that it is not ready for prime time. And they are getting ready to launch across the Cadillac lines. Not a good idea lest you have meltdown. The design and engineering of CUE needs another look at. Makes me wish I had my trusty old 2004 Escalade back.
Dale